Prepaid

How prepaid works

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Good to know

• Select a monthly Prepaid plan and pay in advance for the talk, text and data you would like to use.
• Keep your account topped up each month with enough funds to cover your services and add-ons to keep using your device.
• We’ll send you a text message top-up reminder (no charges apply) before your month is up.
• If you’re late topping up your account, it will take up to 30 minutes before your device will be ready to use again.
• Sign up for convenient automatic top-ups by whatever amount you set to keep your device active.

Getting started

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• Download the MyBell app
• Activate a mobile phone or SIM card
• Check your account balance
• Find your monthly expiry date
• Top up and manage your Prepaid account
• Manage your account
• Loyalty rewards program
• Phone number portability

Managing your account

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• Check your account balance
• Change your plan
• Change the name on your account
• Change your billing and mailing address
• Temporarily suspend service
• Cancel an account as an executor
• Change ownership of your mobile phone
• Confirm a payment

Topping up your account

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• Top up and manage your Prepaid account
• Register for pre-authorized top-ups
• Add funds with a credit card
• Add funds with a top-up card

Features and add-ons

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• Change your plan
• Manage your add-ons

Managing your device

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• Unlock your Bell device
• Transfer Bell Mobility service to a new SIM card
• Replace a lost mobile phone or SIM card
• How do returns and refunds work?

Troubleshooting

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• Having trouble making or receiving calls
• Troubleshoot data connectivity
• Reset voicemail password
• Receiving unsolicited text messages
• SIM card locked
• Troubleshoot text, picture and media messaging