What to do after a death

We are sorry for your loss. If you need to change the name of an account holder or cancel services, please see below for next steps.

Mobility Prepaid plans:

• If the account is registered for automatic top-up, please contact us to have it stopped.
• The account will be automatically deactivated after 90 days of inactivity. There is no need to contact us.
• The estate can transfer the ownership of the account if you wish to keep it active.

Mobility monthly plans:

• Accounts can be cancelled upon request.
• The estate can transfer the ownership of the account if you wish to keep it active.

• The estate is responsible for paying all outstanding monthly and/or usage charges on the account.

To do any of the above, please contact us.

TV, Internet or Home phone:

• Accounts can be cancelled upon request.
• The estate can transfer the ownership of the account if you wish to keep it active.
• The estate is responsible for paying all outstanding charges, as well as monthly and/or usage charges until the transfer of responsibility has been completed or the service has been cancelled.

To do any of the above, please contact us:

• TV
• Internet
• Home phone

Note: early termination fees will be waived at the time of cancellation.

We may ask you for the following:

• The account number and name of the account holder
• Your relationship to the deceased
• A copy of the death certificate