Support overview

Need assistance?

Due to the COVID-19 situation, we are experiencing high call volumes. We encourage you to explore our support content that is getting updated daily. Plus, you can take advantage of our helpful self-serve options.

Billing & accounts

Most requested topics

About your One Bill

About your Mobility bill

Checking your prepaid balance

Paying your One Bill

Refunds

Visit billing support

General account

Most requested topics

Temporary suspensions

Buying online

Returns

Warranties

Check your order status

Visit general account support

Mobility

Most requested topics

Understanding your bill

Paying your bill

Viewing your mobile usage

Changing your rate plan

Topping up your prepaid account

Visit Mobility support

Most requested topics

Troubleshoot Satellite TV

Troubleshoot Fibe TV

Find a channel

Change programming

Pay-per-view

Visit TV support

Internet

Most requested topics

Internet and Wi-Fi connection

Run a speed test

Reboot your modem

Using Bell email

Upgrading your package

Visit Internet support

Home phone

Most requested topics

Service is not working

Calling features

Viewing your usage details

Long distance calling codes

Visit Home phone support

Smart Home

Most requested topics

Using the Smart Home site

Changing access codes

Changing the batteries

Updating emergency contacts

Home insurance discount

Visit Smart Home support

MyBell

Most requested topics

View your One Bill

Check upgrade eligibility

Change your rate plan

All self-serve tasks

Using the app

Visit MyBell support

Move your services

Most requested topics

How to move my services

Move checklist (PDF 99.45 KB)

Visit Moving support

Manage your account
anytime, anywhere.

Fibe TV app

Fibe TV gives you the flexibility to watch TV on more devices than any other provider. Enjoy amazing content on any of your mobile devices, computer or big screen.

Learn more