Keeping you connected during COVID-19. Learn more

Support overview

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Need assistance?

Due to the COVID-19 situation, we are experiencing high call volumes. We encourage you to explore our support content that is getting updated daily. Plus, you can take advantage of our helpful self-serve options.

Most requested topics
   About your One Bill
   About your Mobility bill
   Checking your prepaid balance
   Paying your One Bill
   Refunds
Visit billing support
Most requested topics
   Temporary suspensions
   Buying online
   Returns
   Warranties
Visit general account support
Most requested topics
   Understanding your bill
   Paying your bill
   Viewing your mobile usage
   Changing your rate plan
   Topping up your prepaid account
Visit Mobility support
Most requested topics
   Troubleshoot Satellite TV
   Troubleshoot Fibe TV
   Find a channel
   Change programming
   Ordering pay-per-view
Visit TV support
Most requested topics
   Internet and Wi-Fi connection
   Run a speed test
   Reboot your modem
   Using Bell email
   Upgrading your package
Visit Internet support
Most requested topics
   Service is not working
   Calling features
   Viewing your usage details
   Long distance calling codes
Visit Home phone support
Most requested topics
   Using the Smart Home site
   Changing access codes
   Changing the batteries
   Updating emergency contacts
   Home insurance discount
Visit Smart Home support
Most requested topics
   Register for MyBell
   View your One Bill
   Check upgrade eligibility
   Change your rate plan
   All self-serve tasks
   Using the app
Visit MyBell support
Most requested topics
   How to move my services
   Move checklist (PDF 99.45 KB)
Visit Moving support

Manage your account anytime, anywhere.

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Get TV on the go.

Watch TV anywhere using the Fibe TV app.

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