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Troubleshooting tools and help

Mobility
TV
Internet
Home phone

Internet troubleshooting tools

Virtual repair tool

Detect and fix issues with your Bell Internet, Fibe TV and Home phone services.

Get started

Troubleshoot your Wi-Fi

Follow a step-by-step guide to troubleshoot and optimize your home Wi-Fi.

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Test your Internet speed

Measure the speed of your Internet connection.

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Reboot your modem

Fix most Internet and Wi-Fi issues by rebooting your modem remotely.

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Access modem settings

Access and manage the settings on your modem.

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Outage check

Check for service outages in your area and get updates on the current status.

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Need more help?

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We suggest:

Virtual repair tool

This tool will:

  • Detect any problems with your Internet, Fibe TV and Home phone services
  • Reboot your modem and TV receiver(s)
  • Confirm the Bell hardware and network outside your home is working
  • Open a repair ticket if a technician follow-up is required
Get started
We suggest:

Whole Home Wi-Fi pods

This support article will:

  • Help you fix an offline pod
  • Improve Internet speeds through your pods
  • Link to support for the Bell Wi-Fi app
Read the article  
We suggest:

Bell email support centre

The following resources will help solve your email problems:

  • Manage email addresses and passwords
  • Set up Bell email on your devices
  • Troubleshoot issues with Bell email
We suggest:

Internet security

This support page will:

  • Help you activate McAfee Security from Bell
  • Provide information about Internet security
Visit the support page  
We suggest:

Internet support

Visit the Internet support section for more hints, tips and troubleshooting articles.

Visit Internet support  
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