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Troubleshooting tools and help

Virtual repair tool

Detect and fix Internet, Fibe TV and Home phone issues with Virtual repair.

Get started
QR code that will open the MyBell app and the Virtual repair tool.

Scan the QR code to launch Virtual repair in the MyBell app.

Learn how to use Virtual repair.

See how Virtual repair works.

Note: the video shows screens from the mobile app that are used as examples only.

Internet troubleshooting tools

Outage check

Check for service outages in your area and get updates on the current status.

Troubleshoot your Wi-Fi

Follow a step-by-step guide to troubleshoot and optimize your home Wi-Fi.

Wi-Fi password management and recovery

Follow a step-by-step guide to find, change and troubleshoot your Wi-Fi (SSID) username and password.

Access modem settings

Access and manage the settings on your modem.

Reboot your modem

Fix most Internet and Wi-Fi issues by rebooting your modem remotely.

Temporary suspension

You can choose to suspend each of your TV, Internet and Home phone services between one and six months. If you need to change or cancel the temporary suspension, you can do so easily in MyBell.

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Tell us what you need help with.