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Mobility
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Mobility troubleshooting tools

Data transfer

Follow simple steps to transfer data to your new device.

Learn how

Activate connected things

Activate your new connected device easily online.

Start

Activate a Prepaid phone

Activate your Prepaid phone in just a few steps.

Start

Book an appointment

Meet with a specialist at your nearest Bell store.

Start

Track a repair

Check the status of your repair online at any time.

Start

Track an order

Check the status of your order.

Start

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We suggest:
Device repairs

Find basic help and troubleshooting for your device.

Using my device

Review Bell warranty information.

Learn more

Arrange to meet with a specialist at your nearest Bell store.

Book an appointment

Check the status of a device that’s already in for repair.
Track a repair

We suggest:
Network, coverage and travel

This support page will:

  • Provide a coverage map for Bell network services in Canada
  • Show where your Bell phone has compatible service worldwide
  • Explain how to contact Bell while travelling abroad
Visit the support page  
We suggest:
Problems making and receiving calls

This support article provides tips to help you:

  • Reboot your phone
  • Check your device settings
  • Confirm network coverage
  • Disconnect accessories
Read the article  
We suggest:
Data connectivity issues

This support article will help you troubleshoot:

  • 4G connection issues or slow speed
  • No LTE service
  • Apps not working
Read the article  
We suggest:
Text and multimedia messaging

This support article will help you troubleshoot:

  • Problems sending or receiving texts
  • Issues sending or receiving picture or multimedia messages
  • iMessage issues for iPhone and iPad
Read the article  
We suggest:
Mobility support

Visit the Mobility support section for more hints, tips and troubleshooting articles.

Visit Mobility support  
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