Troubleshooting tools and help
Mobility troubleshooting tools
Data transfer
Follow simple steps to transfer data to your new device.
Activate connected things
Activate your new connected device easily online.
Activate a Prepaid phone
Activate your Prepaid phone in just a few steps.
Book an appointment
Meet with a specialist at your nearest Bell store.
Track a repair
Check the status of your repair online at any time.
Track an order
Check the status of your order.
Need more help?
Find basic help and troubleshooting for your device.
Using my deviceReview Bell warranty information.
Learn moreArrange to meet with a specialist at your nearest Bell store.
Book an appointment
Check the status of a device that’s already in for repair.
Track a repair
This support page will:
- Provide a coverage map for Bell network services in Canada
- Show where your Bell phone has compatible service worldwide
- Explain how to contact Bell while travelling abroad
This support article provides tips to help you:
- Reboot your phone
- Check your device settings
- Confirm network coverage
- Disconnect accessories
This support article will help you troubleshoot:
- 4G connection issues or slow speed
- No LTE service
- Apps not working
This support article will help you troubleshoot:
- Problems sending or receiving texts
- Issues sending or receiving picture or multimedia messages
- iMessage issues for iPhone and iPad
Visit the Mobility support section for more hints, tips and troubleshooting articles.