Troubleshooting tools and help

Mobility troubleshooting tools

Data transfer

Follow simple steps to transfer data to your new device.

Learn how

Activate connected things

Activate your new connected device easily online.

Start

Activate a Prepaid phone

Activate your Prepaid phone in just a few steps.

Start

Book an appointment

Meet with a specialist at your nearest Bell store.

Start

Track a repair

Check the status of your repair online at any time.

Start

Track an order

Check the status of your order.

Start

Network coverage map

See our network coverage across Canada.

View map

International roaming map

See where you can access international roaming networks.

View map

Device compatibility

Check if your device is compatible with the Bell network.

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Need more help?

Tell us what you need help with.

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Device repairs

Find basic help and troubleshooting for your device.

Using my device

Review Bell warranty information.

Learn more

Arrange to meet with a specialist at your nearest Bell store.

Book an appointment

Check the status of a device that’s already in for repair.

Track a repair

We suggest:

Network, coverage and travel

This support page will:

  • Provide a coverage map for Bell network services in Canada
  • Show where your Bell phone has compatible service worldwide
  • Explain how to contact Bell while travelling abroad
Visit the support page

We suggest:

Problems making and receiving calls

This support article provides tips to help you:

  • Reboot your phone
  • Check your device settings
  • Confirm network coverage
  • Disconnect accessories
Read the article

We suggest:

Data connectivity issues

This support article will help you troubleshoot:

  • 4G connection issues or slow speed
  • No LTE service
  • Apps not working
Read the article

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Text and multimedia messaging

This support article will help you troubleshoot:

  • Problems sending or receiving texts
  • Issues sending or receiving picture or multimedia messages
  • iMessage issues for iPhone and iPad
Read article

We suggest:

Mobility support

Visit the Mobility support section for more hints, tips and troubleshooting articles.

Visit Mobility support