Troubleshooting tools and help

Device repairs

Find basic help and troubleshooting for your device.

Using my device

Review Bell warranty information.

Learn more

Arrange to meet with a specialist at your nearest Bell store.

Book an appointment

Check the status of a device that’s already in for repair.

Track a repair

Network, coverage and travel

This support page will:

• Provide a coverage map for Bell network services in Canada
• Show where your Bell phone has compatible service worldwide
• Explain how to contact Bell while travelling abroad

Visit the support page

Problems making and receiving calls

This support article provides tips to help you:

• Reboot your phone
• Check your device settings
• Confirm network coverage
• Disconnect accessories

Read the article

Data connectivity issues

This support article will help you troubleshoot:

• 4G connection issues or slow speed
• No LTE service
• Apps not working

Read the article

Text and multimedia messaging

This support article will help you troubleshoot:

• Problems sending or receiving texts
• Issues sending or receiving picture or multimedia messages
• iMessage issues for iPhone and iPad

Read article

Mobility support

Visit the Mobility support section for more hints, tips and troubleshooting articles.

Visit Mobility support