How to transfer data to your new device
Learn how to easily transfer your contacts, pictures, apps, music, and everything else to your new phone.
Before you begin, make sure:
Your new device has enough storage for the transfer
Both devices are fully charged or plugged in
Bluetooth and Wi-Fi are enabled on your old device
If everything looks good, you're ready to get started.
Confirm that your new device is active
In order to transfer your personal data to your new device, it must be active on the Bell network.
How to check:
Log in to MyBell
and look under the Manage my device section. If your new
device is not active, you’ll see the message "Your new device isn't active yet."
Is your device active?
Choose your plan type to activate your device
Select your plan type and you'll be taken to MyBell to activate your device. Once your device is activated, please return to this page.
INSTALL YOUR SIM CARD
If you haven’t put the SIM card in your new device yet, please do so before you start the activation process.
Which operating systems are you transferring between?
Telling us about your old and new phones will help us give you customized transfer instructions.
Manually transfer data to your new device
Transfer your contacts:
- On your old device, open your contacts folder and select Share contacts via Bluetooth.
- Select the contacts to be shared with your new device.
- On your new device, connect to your old device with Bluetooth and follow the prompts to transfer your contacts.
Transfer other data:
If the old and new devices both have an SD card, you can save messages, contacts and any other items to the SD card and bring this data over to your new device.
Was the transfer successful?
What brand is your new Android device?
What brand is your new Android device?
Select a transfer method
Before continuing, make sure:
- You have your
Apple ID and password handy
-
You have a backup of your old device
- If you have an Apple Watch, back it up by
unpairing your Apple Watch from your old device
Was the transfer successful?
Transfer backed up data to your new device
Use the link below to transfer data with Apple's Move to iOS tool.
Move to iOS
Transfer data automatically from your Android device to your Apple iOS device.
Was the transfer successful?
Transfer data to your new Samsung device
Before continuing, make sure:
-
You have an iCloud backup of your old device
- You have your
Apple ID and password handy.
Transfer your data:
- On your new Samsung device, go to Settings. Scroll to and touch Cloud and accounts or Accounts and backup.
- Touch
Smart Switch.
- If prompted, touch Agree and then touch Allow to accept the terms of service.
- Touch Receive data.
- Touch iPhone/iPad then touch Get data from iCIoud instead.
- Enter your
Apple ID and password
and
touch
Sign in to iCloud. - Select the data you want to transfer and touch Transfer.
Was the transfer successful?
Transfer data to your new Samsung device
Transfer your data:
- On your new Samsung device, touch Settings.
- Scroll to and touch Cloud and accounts or Accounts and backup.
- Touch Smart Switch.
- Touch Start. Touch Agree.
- Touch OK. Touch Wireless.
- Touch Receive.
- Touch the old device type (e.g., Android).
- On your old Android device, open the Smart Switch app, touch Wireless transfer and touch Send.
- Place the devices close to each other so they can connect. On the old device, select the content to transfer and touch Send.
- On your Samsung device, touch Receive.
- Wait for the content transfer to complete.
Was the transfer successful?
Transfer data to your new Huawei device
Transfer your data:
- Install the
Huawei Phone Clone app on both
devices.
- Open the Huawei Phone Clone app on your new Huawei device and follow the instructions on the screen.
Was the transfer successful?
Transfer data to your new Huawei device
Transfer your data:
- Install the
Huawei Phone Clone app on both
devices.
- Open the Huawei Phone Clone app on your new Huawei device and follow the instructions on the screen.
Was the transfer successful?
Transfer data to your new LG device
Transfer your data:
- On both devices, download the
LG Mobile Switch app from the Google Play Store if it’s not already installed.
- Open the app and follow the onscreen instructions.
- Wait for the transfer to complete and check your new device to see if the data transferred.
Was the transfer successful?
Start by backing up your old device
You’ll transfer the data from the backup to your new device.
On your old iOS device:
- Install the
Google Drive app from the App store.
- Once downloaded, open the Google Drive app and log in to your Google account
- Touch Settings.
- Touch Backup.
- Touch Start Backup.
- The backup will take a few minutes, depending on the amount of data on your iOS device.
Transfer backed up data to your new device
On your new Android device:
- Touch Settings.
- Touch Accounts.
- Touch Add account.
- Set up your Gmail account.
- Once your account is setup it will sync to your device.
- You will find your contacts, calenders and tasks in the specific apps on your device.
- Your photo backup will be in the Google photos app.
Was the transfer successful?
Transfer data to your new Google device
Transfer your data:
- Touch Settings.
- Touch Accounts.
- Touch Add account.
- Set up your Gmail account on your device.
- Once your account is set up it will sync to your device.
- You will find your contacts, calendars and tasks in the specific apps on your device.
- Your photo backup will be in the Google photos app.
Was the transfer successful?
Start by backing up your old device
You’ll transfer the data from the backup to your new device.
Transfer your data:
- Install the
Google Drive app from the App store.
- Once downloaded, open the Google Drive app and log in to your Google account.
- Touch Settings.
- Touch Backup.
- Touch Start Backup.
- The backup will take a few minutes, depending on the amount of data on your iOS device.
Transfer backed up data to your new device
On your new Android device:
- Touch Settings.
- Touch Accounts.
- Touch Add account.
- Set up your Gmail account.
- Once your account is setup it will sync to your device.
- You will find your contacts, calenders and tasks in the specific apps on your device.
- Your photo backup will be in the Google photos app.
Was the transfer successful?
You're ready to start using your new device.
Note: if you transferred your data from a cloud backup, some apps and photos may still be downloading. That’s normal and everything will finish downloading automatically.
Was this walk-through helpful?
Try another transfer method
We recommend trying one of the other transfer methods. If that doesn't solve the problem, please
contact Apple support for help.
for help.Was this walk-through helpful?
Find help on the support site for your new or old device
TIP:
When you search your device’s support site, be specific about the phone models you’re transferring between. Search for a phrase such as “transfer data from Samsung Galaxy S9 to Google Pixel 6.”
Use the links below to visit the support site for your device.
Was this walk-through helpful?
Find help on the support site for your new or old device
TIP:
When you search your device’s support site, be specific about the phone models you’re transferring between. Search for a phrase such as “transfer data from Samsung Galaxy S9 to Google Pixel 6.”
Use the links below to visit the support site for your device.
Was this walk-through helpful?
Note
note goes here...
How to insert your SIM card
- Insert the end of the SIM eject tool (included in box) into the hole in the SIM tray depending on your device. If you don't have a SIM eject tool, you can use the end of a paper clip.
- Press firmly and push the eject tool straight in until the tray pops out.
- Pull out the SIM tray and place the SIM card in it, following the shape of the tray.
- Carefully push the SIM tray containing the SIM card back into your device.
Single SIM tray
SIM and SD tray
Double SIM tray
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