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How to transfer personal data to your new phone

transfer phone data

How to transfer data to your new device

Learn how to easily transfer your contacts, pictures, apps, music, and everything else to your new phone.

Before you begin, make sure:
checkmark
Your new device has enough storage for the transfer
checkmark
Both devices are fully charged or plugged in
checkmark
Bluetooth and Wi-Fi are enabled on your old device
If everything looks good, you're ready to get started.

Confirm that your new device is active

In order to transfer your personal data to your new device, it must be active on the Bell network.

How to check:
Log in to MyBell  Opens in a new tab or window  and look under the Manage my device section. If your new device is not active, you’ll see the message "Your new device isn't active yet."
Is your device active?

Choose your plan type to activate your device

Select your plan type and you'll be taken to MyBell to activate your device. Once your device is activated, please return to this page.

INSTALL YOUR SIM CARD

If you haven’t put the SIM card in your new device yet, please do so before you start the activation process.

Learn how to insert a SIM card

Monthly plan  Opens in a new tab or window
Monthly Plan
Prepaid plan  Opens in a new tab or window
Prepaid plan

Which operating systems are you transferring between?

Telling us about your old and new phones will help us give you customized transfer instructions.

Manually transfer data to your new device

Transfer your contacts:
  1. On your old device, open your contacts folder and select Share contacts via Bluetooth.
  2. Select the contacts to be shared with your new device.
  3. On your new device, connect to your old device with Bluetooth and follow the prompts to transfer your contacts.
Transfer other data:
If the old and new devices both have an SD card, you can save messages, contacts and any other items to the SD card and bring this data over to your new device.
Was the transfer successful?

What brand is your new Android device?

What brand is your new Android device?

Select a transfer method

02-01_check_my__current_balance_bl_bg
Before continuing, make sure:
  • You have your Apple ID and password  Opens in a new tab or window handy
  • You have a backup of your old device  Opens in a new tab or window
  • If you have an Apple Watch, back it up by unpairing your Apple Watch from your old device  Opens in a new tab or window
RECOMMENDED
Apple Quick Start  Opens in a new tab or window

Just point your new phone at the old one and everything will transfer.

iCloud  Opens in a new tab or window

Transfer a backup of your old device stored on iCloud.

iTunes or Finder  Opens in a new tab or window

Transfer an iTunes backup stored on your computer.

Was the transfer successful?

Transfer backed up data to your new device

Use the link below to transfer data with Apple's Move to iOS tool.

Move to iOS   Opens in a new tab or window

Transfer data automatically from your Android device to your Apple iOS device.

Was the transfer successful?

Transfer data to your new Samsung device

checklist
Before continuing, make sure:
  • You have an iCloud backup of your old device  Opens in a new tab or window
  • You have your Apple ID and password  Opens in a new tab or window handy.
Transfer your data:
  1. On your new Samsung device, go to Settings. Scroll to and touch Cloud and accounts or Accounts and backup.
  2. Touch Smart Switch.
    • If prompted, touch Agree and then touch Allow to accept the terms of service.
  3. Touch Receive data.
  4. Touch iPhone/iPad then touch Get data from iCIoud instead.
  5. Enter your Apple ID and password  Opens in a new tab or window  and touch Sign in to iCloud.
  6. Select the data you want to transfer and touch Transfer.
Was the transfer successful?

Transfer data to your new Samsung device

Transfer your data:
  1. On your new Samsung device, touch Settings.
  2. Scroll to and touch Cloud and accounts or Accounts and backup.
  3. Touch Smart Switch.
  4. Touch Start. Touch Agree.
  5. Touch OK. Touch Wireless.
  6. Touch Receive.
  7. Touch the old device type (e.g., Android).
  8. On your old Android device, open the Smart Switch app, touch Wireless transfer and touch Send.
  9. Place the devices close to each other so they can connect. On the old device, select the content to transfer and touch Send.
  10. On your Samsung device, touch Receive.
  11. Wait for the content transfer to complete.
Was the transfer successful?

Transfer data to your new Huawei device

Transfer your data:
  1. Install the Huawei Phone Clone app  Opens in a new tab or window on both devices.
  2. Open the Huawei Phone Clone app on your new Huawei device and follow the instructions on the screen.
Was the transfer successful?

Transfer data to your new Huawei device

Transfer your data:
  1. Install the Huawei Phone Clone app  Opens in a new tab or window on both devices.
  2. Open the Huawei Phone Clone app on your new Huawei device and follow the instructions on the screen.
Was the transfer successful?

Transfer data to your new LG device

Transfer your data:
  1. On both devices, download the LG Mobile Switch  Opens in a new tab or window app from the Google Play Store if it’s not already installed.
  2. Open the app and follow the onscreen instructions.
  3. Wait for the transfer to complete and check your new device to see if the data transferred.
Was the transfer successful?

Start by backing up your old device

You’ll transfer the data from the backup to your new device.

On your old iOS device:
  1. Install the Google Drive  Opens in a new tab or window app from the App store.
  2. Once downloaded, open the Google Drive app and log in to your Google account
  3. Touch Settings.
  4. Touch Backup.
  5. Touch Start Backup.
  6. The backup will take a few minutes, depending on the amount of data on your iOS device.

Transfer backed up data to your new device

On your new Android device:
  1. Touch Settings.
  2. Touch Accounts.
  3. Touch Add account.
  4. Set up your Gmail account.
    • Once your account is setup it will sync to your device.
    • You will find your contacts, calenders and tasks in the specific apps on your device.
    • Your photo backup will be in the Google photos app.
Was the transfer successful?

Transfer data to your new Google device

Transfer your data:
  1. Touch Settings.
  2. Touch Accounts.
  3. Touch Add account.
  4. Set up your Gmail account on your device.
    • Once your account is set up it will sync to your device.
    • You will find your contacts, calendars and tasks in the specific apps on your device.
    • Your photo backup will be in the Google photos app.
Was the transfer successful?

Start by backing up your old device

You’ll transfer the data from the backup to your new device.

Transfer your data:
  1. Install the Google Drive  Opens in a new tab or window app from the App store.
  2. Once downloaded, open the Google Drive app and log in to your Google account.
  3. Touch Settings.
  4. Touch Backup.
  5. Touch Start Backup.
  6. The backup will take a few minutes, depending on the amount of data on your iOS device.

Transfer backed up data to your new device

On your new Android device:
  1. Touch Settings.
  2. Touch Accounts.
  3. Touch Add account.
  4. Set up your Gmail account.
    • Once your account is setup it will sync to your device.
    • You will find your contacts, calenders and tasks in the specific apps on your device.
    • Your photo backup will be in the Google photos app.
Was the transfer successful?

You're ready to start using your new device.

Note: if you transferred your data from a cloud backup, some apps and photos may still be downloading. That’s normal and everything will finish downloading automatically.
Useful links:
  • Learn more about your device
  • Check mobile data usage
  • Manage your services with MyBell
Was this walk-through helpful?

Try another transfer method

We recommend trying one of the other transfer methods. If that doesn't solve the problem, please contact Apple support  Opens in a new tab or window for help.
Was this walk-through helpful?

Find help on the support site for your new or old device

TIP:

When you search your device’s support site, be specific about the phone models you’re transferring between. Search for a phrase such as “transfer data from Samsung Galaxy S9 to Google Pixel 6.”

Support websites:

Use the links below to visit the support site for your device.

Google support
Huawei support
LG support
Samsung support
Was this walk-through helpful?

Find help on the support site for your new or old device

TIP:

When you search your device’s support site, be specific about the phone models you’re transferring between. Search for a phrase such as “transfer data from Samsung Galaxy S9 to Google Pixel 6.”

Support websites:

Use the links below to visit the support site for your device.

Google support
Apple support
Huawei support
LG support
Samsung support
Was this walk-through helpful?

Thank you

We appreciate your feedback

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Back to Internet support
How to insert your SIM card
  1. Insert the end of the SIM eject tool (included in box) into the hole in the SIM tray depending on your device. If you don't have a SIM eject tool, you can use the end of a paper clip.
  2. Press firmly and push the eject tool straight in until the tray pops out.
  3. Press firmly and push the eject tool straight in until the tray pops out
  4. Pull out the SIM tray and place the SIM card in it, following the shape of the tray.
  5. Single SIM traySingle SIM tray
    SIM and SD traySIM and SD tray
    Double SIM trayDouble SIM tray
  6. Carefully push the SIM tray containing the SIM card back into your device.
  7. Carefully push the SIM tray containing the SIM card back into your device
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