Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
Leveraging the power of the Bell LTE network, Advanced Messaging, only available on certain smartphones, builds on traditional text messaging (SMS) and picture/video messaging (MMS) by allowing more characters, higher quality pictures, longer videos, more file types and bigger group chats, as well as offering enhanced notifications (see if the other party is typing) and more.
Learn more about Advanced Messaging and see if you’re using advanced or standard messaging.
Leveraging the power of the Bell LTE network, Advanced Messaging, only available on certain smartphones, builds on traditional text messaging (SMS) and picture/video messaging (MMS) by allowing more characters, higher quality pictures, longer videos, more file types and bigger group chats, as well as offering enhanced notifications (see if the other party is typing) and more.
Learn more about Advanced Messaging and see if you’re using advanced or standard messaging.
The following are common issues that can affect the ability to send or receive text messages. When you complete a solution, try using your messaging app to see if your problem is resolved. If you’re still having issues after trying all the troubleshooting below, please contact us.
Use the basic messaging app
If you’re using apps such as WhatsApp or Facebook Messenger, please try using the basic messaging app that comes with your phone.
If you’ve recently switched from an iPhone, deregister iMessage
If you previously had an iPhone and switched to a phone from a manufacturer other than Apple, your mobile phone number might still be registered with iMessage. Only Apple devices can send or receive iMessages.
To deregister your phone number from iMessage:
Check if you can make and receive phone calls
If you’re also unable to make calls, you may be out of the coverage area. Please search the problematic address using our coverage map and see if lack of coverage is the cause.
Make sure the number is not blocked
Check the call blocking list in your phone settings to make sure your contact’s phone number is not blocked. The following are common areas to check for a blocked number.
Reboot your phone
As with a desktop computer, turning the device off and on is often one of the first troubleshooting steps. In most cases, this soft reset won't affect data on the device unless the battery is very low.
Note: iPhone X requires you to press and hold Power and Volume Up to power off.
Make sure the correct 10-digit mobile number or email address is entered
When sending a text/picture message, ensure you enter the correct address or number. If needed, enter the 10-digit mobile number manually rather than selecting a contact.
A mobile number does not include:
When travelling overseas, only 10 or 11 digits are necessary, except for India. While in India:
Add funds to your prepaid account
Prepaid (pay as you go) customers cannot send messages or use data if their account balance is $0 (or less). If you have a prepaid account, check that you have funds by dialling #321 from your mobile phone.
Send yourself a text message
Try sending a text message manually to yourself from the messaging app, and not from contacts.
Note: If prompted to change SMS app, tap YES to confirm.
Verify the available memory space
Many services require free memory. If the memory is full, free some memory space and try again. You can remove unused items such as:
How to check the available memory
Reset device network settings
If you can't connect to the Internet, or send or receive messages (email, text, picture or video), resetting the network settings may help. On iOS and Android devices, go to Settings > General > Reset network settings > Reset network settings.
IMPORTANT: The following will be cleared or restored to defaults:
Install the latest device updates
Make sure your device has the latest software. Do the following to make sure your device is up to date.
Back up and reset your phone to factory defaults
The last thing you should try is to reset your phone to factory defaults.
Important: all of your media, data and settings will be erased. This action cannot be undone. If you have Dual SIM activated on your iPhone, your eSIM will be erased and you will need to replace it at a Bell store.
If the Device Protection feature is enabled, it will stay enabled. After the reset, you will need to enter your Google or Apple account password to use the phone again.
The following are common issues that can affect the ability to send or receive text messages. When you complete a solution, try using your messaging app to see if your problem is resolved. If you’re still having issues after trying all the troubleshooting below, please contact us.
Use the basic messaging app
If you’re using apps such as WhatsApp or Facebook Messenger, please try using the basic messaging app that comes with your phone.
If you’ve recently switched from an iPhone, deregister iMessage
If you previously had an iPhone and switched to a phone from a manufacturer other than Apple, your mobile phone number might still be registered with iMessage. Only Apple devices can send or receive iMessages.
To deregister your phone number from iMessage:
Check if you can make and receive phone calls
If you’re also unable to make calls, you may be out of the coverage area. Please search the problematic address using our coverage map and see if lack of coverage is the cause.
Make sure the number is not blocked
Check the call blocking list in your phone settings to make sure your contact’s phone number is not blocked. The following are common areas to check for a blocked number.
Reboot your phone
As with a desktop computer, turning the device off and on is often one of the first troubleshooting steps. In most cases, this soft reset won't affect data on the device unless the battery is very low.
Note: iPhone X requires you to press and hold Power and Volume Up to power off.
Check to see if the messaging address being used is correct.
When sending a text/picture message, ensure you enter the correct address or number. If needed, enter the 10-digit mobile number manually rather than selecting a contact.
A mobile number does not include:
When travelling overseas, only 10 or 11 digits are necessary, except for India. While in India:
Add funds to your prepaid account
Prepaid (pay as you go) customers cannot send messages or use data if their account balance is $0 (or less). If you have a prepaid account, check that you have funds by dialling #321 from your mobile phone.
Send yourself a text message
Try sending a text message manually to yourself from the messaging app, and not from contacts.
Note: If prompted to change SMS app, tap YES to confirm.
Verify the available memory space
Many services require free memory. If the memory is full, free some memory space and try again. You can remove unused items such as:
How to check the available memory
Reset device network settings
If you can't connect to the Internet, or send or receive messages (email, text, picture or video), resetting the network settings may help. On iOS and Android devices, go to Settings > General > Reset network settings > Reset network settings.
IMPORTANT: The following will be cleared or restored to defaults:
Install the latest device updates
Make sure your device has the latest software. Do the following to make sure your device is up to date.
Back up and reset your phone to factory defaults
The last thing you should try is to reset your phone to factory defaults.
Important: all of your media, data and settings will be erased. This action cannot be undone. If you have Dual SIM activated on your iPhone, your eSIM will be erased and you will need to replace it at a Bell store.
If the Device Protection feature is enabled, it will stay enabled. After the reset, you will need to enter your Google or Apple account password to use the phone again.
Apple offers troubleshooting articles to resolve many issues, including iMessage. Visit their iMessage troubleshooting for support.
International text messaging troubleshootingIf you’re having trouble sending or receiving text messages while travelling, check the following:
Note: If these steps haven’t solved the problem, please contact us for assistance. We’ll need four examples, within the last 48 hours, from two different numbers including the date, time, number dialled and the other users’ carriers.
