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Troubleshooting tools and help

Mobility
TV
Internet
Home phone

Home phone troubleshooting tools

Virtual repair tool

Detect and fix issues with your Bell Internet, Fibe TV and Home phone services.

Get started

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We suggest:

Virtual repair tool

This tool will:

  • Detect any problems with your Internet, Fibe TV and Home phone services
  • Reboot your modem and TV receiver(s)
  • Confirm the Bell hardware and network outside your home is working
  • Open a repair ticket if a technician follow-up is required
Get started
We suggest:

Long distance and calling cards

This support page includes:

  • How to use a Bell Calling Card or Prepaid Calling Card
  • International calling codes
Visit the support page  
We suggest:

Calling features

This support page includes:

  • Guides that explain how to use each calling feature
  • Links to troubleshooting tips
Visit the support page  
We suggest:

In-home phone wiring

This step-by-step guide will help you:

  • Plan your wiring installation
  • Locate underground Bell cables and network interface devices
  • Get tips for installing jacks
Read article  
We suggest:

Home phone support

Visit the Home phone support section for more hints, tips and troubleshooting articles.

Visit Home phone support  
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