Skip to main content
Personal
Small Business
Medium & Large Business
Bell email
Bell Stores

Bell Stores

Filter store by
Find stores
  • Find a store
  • Book an appointment
ON
FR
Mobility
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Devices
        • Rate plans
        • Our network
        • Connected things
        • Travel
        • Prepaid
        • Connected car
        • Accessories
        • Promotions
    • Bundles
        • TV + Internet + Home phone
        • TV + Internet
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Hardware
        • Fibe TV app
        • 4K
      • Alt TV

        • Why Bell
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Hardware
    • Internet
        • Why Bell
        • Packages
        • Features
        • Fibre
        • Wi-Fi
        • Mobile Internet
    • Home phone
        • Packages
        • Long distance
        • Features
        • Phones and accessories
    • Smart Home
        • Why Bell
        • Packages
        • Devices
        • Medical Alert service
    • Mobility

      • Why Bell
      • Devices
      • Rate plans
      • Our network
      • Connected things
      • Travel
      • Prepaid
      • Connected car
      • Accessories
      • Promotions
    • Bundles

      • TV + Internet + Home phone
      • TV + Internet
      • Build your own
      • Promotions
    • TV

      • Why Bell
      • Fibe TV
        • Packages
        • Hardware
        • Fibe TV app
        • 4K
      • Alt TV
      • Bell Satellite TV
        • Packages
        • Hardware
    • Internet

      • Why Bell
      • Packages
      • Features
      • Fibre
      • Wi-Fi
      • Mobile Internet
    • Home phone

      • Packages
      • Long distance
      • Features
      • Phones and accessories
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
      • Medical Alert
        • Medical Alert service
  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Sales & refund policy
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Phones, tablets and Mobile Internet
        • Rate plans, add-ons and entertainment
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
      • Alt TV

        • Overview
        • Devices
        • Self-serve options
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Self-serve options
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
    • Smart Home
    • Knowledge centre
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Sales & refund policy
        • Security and privacy
        • Glossary
    • Mobility

        • Overview
        • Phones, tablets and Mobile Internet
        • Rate plans, add-ons and entertainment
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
      • Alt TV
        • Overview
        • Devices
        • Self-serve options
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Self-serve options
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
    • Smart Home

    • Knowledge centre

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small Business mobile solutions

    • Small business services

    • Enterprise services (full site)

  • Log in / Register
  • 0 Cart
  • Bell email
  • FR
Home
Shopping cart 0
Your shopping cart is empty
Dictate your search

change selected close

Your current region: Ontario

Change region
change selected close
Your current region: Ontario (change)
Select a region:
Mobility
Search within:
Search within:
Selected search filter All topics

Category navigation

  • Overview
  • Phones, tablets and Mobile Internet
  • Rate plans, add-ons and entertainment
  • Network, coverage and travel
  • Repairs & warranties
  • Self-serve options

Need help?

  • Call us at 1 800 667-0123
  • Other ways to contact us

I get an error message on my phone that says "SIM card locked"

The SIM card on your mobile phone will become locked if you enter an incorrect personal identification number (PIN) three times.

 

To unlock it you must reset your PIN by entering your SIM card's unique unlock key (also called a PIN unblocking key or PUK).

To unlock your SIM card:

  1. Log in to MyBell and retrieve your unlock key.
  2.  
  3. Enter the unlock key on your mobile phone.
  4.  

Note: Entering an incorrect unlock key 10 times will permanently lock your SIM card. If you need a new SIM card, please visit a Bell store or order one online.

Was this article useful?

In our ongoing efforts to improve our support section, your opinion is invaluable. Please let us know what we did well or what we can improve about this article.

If you require assistance, please Contact us

250  characters left.

Submit
 

Related articles

  • How do I activate my mobile phone or my SIM card?
  • How to block or unblock my mobile phone number when making an outgoing call
  • How to insert and remove the SIM card on my Apple iPad
  • How to insert and remove the SIM card on my Samsung Galaxy Tab
  • How to insert a SIM card into my Apple iPhone 5
  • How to replace a lost mobile phone and/or SIM card
  • How to insert and remove the SIM card on my Apple iPhone 4
  • See more 
See more

Recently viewed articles

Back to top  
ON
FR
Support Mobility Phones, tablets and Mobile Internet

Contact us
Find a store

Search

  • Site map
  • Jobs@Bell
  • Customer commitment
  • Register for MyBell
  • About Bell
  • Get Email updates
    Satellite TV and Mobility services
  • BellMedia.ca
  • Accessibility centre

    Privacy Security Legal & regulatory Your rights as a wireless customer Jobs@Bell

    © Bell Canada, 2019. All rights reserved.

    • Follow@Bell

      Follow@Bell_LetsTalk

    © Bell Canada, 2019. All rights reserved.

    Email to a friend

    Where to find my account number?

    One Bill

    Mobility Bill

    One_Bill_EN
    Mob_Bill_EN

    Select a TV service

    • Fibe TV
    • Fibe Alt TV
    • Satellite TV