What is the Bell Wi-Fi app and how do I use it?

What is the Bell Wi-Fi app?
What are Whole Home Wi-Fi pods?
How to install the Bell Wi-Fi app
How to install Whole Home Wi-Fi pods
Using the Bell Wi-Fi app

How to use the Bell Wi-Fi app

The Bell Wi-Fi app lets you control your Wi-Fi network, in or out of your home. To use the app, make sure your device is connected to a mobile or Wi-Fi network.

After you log in to the app, you can access all key tasks from either the home screen or the Network Map (only available if pods have been installed). The Bell Wi-Fi app is available for Home Hub 3000 or Home Hub 2000 users only.

Task iOS Android
Logging in to the Bell Wi-Fi app Once you’ve installed the app, two login options may be available:
  • Easiest – This option is only available if your device is connected to your home Wi-Fi network. It automatically logs you in to the app without having to enter a username or password.

Note:  You may still be asked to log in to access some features of the app. Use your MyBell username and password.

  • Best - If your device is not connected to your home network, you’ll need to log in using your MyBell username and password. All features are accessible right away.
 Once you’ve installed the app, two login options may be available:
  • Easiest – This option is only available if your device is connected to your home Wi-Fi network. It automatically logs you in to the app without having to enter a username or password.

Note:  You may still be asked to log in to access some features of the app. Use your MyBell username and password.

  • Best - If your device is not connected to your home network, you’ll need to log in using your MyBell username and password. All features are accessible right away.
Navigating between the home screen & Network Map

Note: This is only available if you subscribe to the Bell Whole Home Wi-Fi service and have pods installed.
  1. To toggle between the home screen and Network Map, touch any free space that does not have a button.
  1. To toggle from the home screen to the pod map, touch any free space that does not have a button.
  2. To go back to the home screen, touch the back button. 
Install Wi-Fi pods

Note: This is only available if you subscribe to the Bell Whole Home Wi-Fi service.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Pods button.
  3. Touch Set up new pod.
  4. The app will begin searching for your new pod, unless you have reached the maximum number of pods allowed.
  5. Plug a new pod into a power outlet (for optimal placement, follow  the installation tips from How to install Whole Home Wi-Fi pods).
  1. On the home screen, touch the Control Centre button.
  2. Touch the Pods button.
  3. Touch Set up new pods and accept any prompts. 
  4. The app will begin searching for your new pod, unless you have reached the maximum number of pods allowed.
  5. Plug a new pod into a power outlet (for optimal placement, follow the installation tips from How to install Whole Home Wi-Fi pods).
Rename your pods for easy identification

Note: This is only available if you subscribe to the Bell Whole Home Wi-Fi service and have pods installed.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Pods button.
  3. Touch the dots on any of the pods in the list. 
  4. Touch Launch pod naming…
  5. The app will search for pods. Hold your phone near the pod you want to name.
  6. Once the pod is found, you can enter a new name.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Pods button.
  3. Touch the dots at the top right of the screen. 
  4. The app will search for pods. Hold your phone near the pod you want to name.
  5. Once the pod is found, you can enter a new name.
How to change your network name or password
  1. On the home screen, touch the Control Centre button.
  2. Touch the Wi-Fi info button.
  3. Touch either your network name or password to change it.
  1. On the home screen, touch the Control Centre button.
  2. Touch Wi-Fi name or Wi-Fi password to change either one.
  3. Touch Done once you’ve made the changes. Changing your Wi-Fi network password 
Sharing your Wi-Fi login information with a guest
  1. On the home screen, touch the Control Centre button.
  2. Touch the Share Wi-Fi button.
  3. Select the desired method to send Wi-Fi info to your guest.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Share Wi-Fi button.
  3. Select the desired method to send Wi-Fi info to your guest.
Viewing all connected devices & device details
  1. Touch the Devices button.
  2. All connected devices will be displayed.
  3. Select a device to see more details.
  1. On the home screen, touch the Devices button.
  2. All connected devices will be displayed.
  3. Select a device to see more details.
Parental controls/Blocking devices from accessing the Internet
  1. On the home screen or pod Map, touch Devices.
  2. Select the device you want to block.
  3. To pause (block) Internet access immediately, touch the pause icon.
    • Touch pause once to block Internet access for 15 minutes, twice for 30 minutes, or a third time to remove the block.
  4. To schedule recurring times when Internet access is blocked, Touch Block Internet access.
    • Select one of the available options to block the device for a period of time:
      • End of day
      • School nights
      • Bedtime
      • Indefinitely
      • Custom

      Note: You can customize the time range for the school nights, bedtime, and custom options by touching the time stamp above the option.
  1. On the home screen touch the Connected devices button.
  2. Select the device you want to block.
  3. To pause (block) Internet access immediately, touch the pause icon.
    • Touch pause once to block Internet access for 15 minutes, twice for 30 minutes, or a third time to remove the block.
  4. To schedule recurring times when Internet access is blocked, Touch Block Internet access.
    • Select one of the available options to block the device for a period of time:
      • End of day
      • School nights
      • Bedtime
      • Indefinitely
      • Custom

      Note: You can customize the time range for the school nights, bedtime, and custom options by touching the time stamp above the option.
Grouping devices together into user profiles Note: You must log in to the Bell Wi-Fi app using the Best  log in to use these features:
  1. On the home screen, touch Devices.
  2. Touch the Users tab on the top left side.
  3. Touch Add a user.
    • Name the profile by touching User’s name.
    • Add a profile picture by touching the camera icon.
    • Assign devices to the profile by selecting various devices from the Assigned devices list.
    • Touch the green check mark when you’re happy with the profile you’ve created.
  4. To pause (block) Internet access for a profile, touch the pause icon beside the profile name. This will block all devices assigned to the profile.
    • Touch pause once to block Internet access for 15 minutes, twice for 30 minutes, or a third time to remove the block.

    Note: You cannot pause a profile that contains the device on which you are using the app.

 Note: You must log in to the Bell Wi-Fi app using the Best  log in to use these features:
  1. On the home screen, touch Devices.
  2. Touch the Users tab on the top left side.
  3. Touch Add a user.
    • Name the profile by touching User’s name.
    • Add a profile picture by touching the camera icon.
    • Assign devices to the profile by selecting various devices from the Assigned devices list.
    • Touch the green check mark when you’re happy with the profile you’ve created.
  4. To pause (block) Internet access for a profile, touch the pause icon beside the profile name. This will block all devices assigned to the profile.
    • Touch pause once to block Internet access for 15 minutes, twice for 30 minutes, or a third time to remove the block.

    Note: You cannot pause a profile that contains the device on which you are using the app.
How to run a speed test to the device
  1. On the home screen, touch the Control Centre button.
  2. Touch the Speed Test button.
  3. The test will run.
Note: Your previous test results will be saved below.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Speed Test button.
  3. The test will run.
Note: Your previous test results will be saved below.
How to remove a pod from your account.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Pods button.
Touch the Settings button on the pod you would like to delete, then confirm your selection.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Pods button.
Touch the Settings button on the pod you would like to delete, then confirm your selection.

What is the Bell Wi-Fi app?

What is the Bell Wi-Fi app?

The Bell Wi-Fi app lets you control, manage and monitor your home Wi-Fi network from anywhere at any time. The Bell Wi-Fi app is available for all customers with our Home Hub 3000 or Home Hub 2000 modems.

Features include:

  • Manage your Wi-Fi network name and password
  • Share your Wi-Fi network with guests
  • See all the devices connected to your network
  • Check Wi-Fi signal strength throughout your network
  • Manage parental controls, such as temporarily blocking Internet access or setting recurring access schedules
  • Run speed tests on your device
  • Install Whole Home Wi-Fi pods

What are Whole Home Wi-Fi pods?

Whole Home Wi-Fi pods are additional Wi-Fi access points that are placed throughout your home. They work together with our Home Hub to create a seamless, powerful Wi-Fi network in every room.

You can choose between two different types of Wi-Fi pods depending on your Internet speed.

Wi-Fi Pod – Recommended for customers who subscribe to Internet speeds above 150 Mbps.

Wi-Fi Pod Mini –Recommended for those who subscribe to speeds below 150 Mbps.

Both types of pods offer extended, mesh Wi-Fi coverage throughout your home.

How to install the Bell Wi-Fi app

How to install the Bell Wi-Fi app

The Bell Wi-Fi app is free to download on Apple or Android smartphones. It requires Apple iOS 9.1 or higher, or Android OS 4.1 or higher.

To get the app:

  1. Search for Bell Wi-Fi on the app store for your device.
  2. Download and install the app.
  3. Log in to the app using your MyBell username and password.

How to install Whole Home Wi-Fi pods

How to install Whole Home Wi-Fi pods

You can use the Bell Wi-Fi app to install your pods if you subscribe to the Whole Home Wi-Fi service from Bell. To do so:

  1. The first time you log in to the app, select Install pods. Or, if you’ve used the app before, select Menu and then Set up new pods.
  2. Review the installation tips.
  3. Plug in the pods around your home. The empty hexagons indicate how many pods you can plug in.
  4. Keep your mobile device near your pods as you plug them in. The Bell Wi-Fi app will confirm when they are connected.

Follow these installation tips for best performance:

  1. Space the pods evenly

    Your pods work as a team, so they need to be close enough to communicate with one another. Try to space them evenly, no more than 5 to 7 metres apart for Wi-Fi Pod Minis and 10 to 14 metres apart for Wi-Fi Pods.

  2. Install pods on interior walls

    Ideally, place the pods along the interior walls separating the rooms rather than exterior walls. If you have both Wi-Fi Pod Minis and Wi-Fi Pods, use the Wi-Fi Pods in the centre of your home and spread the Wi-Fi Pod Minis outward to the furthest rooms. For best performance, check that your Wi-Fi Pods connect to the modem without connecting through a Wi-Fi Pod Mini first.

  3. Keep the pods in the open

    Wi-Fi signals travel through the air and generally weaken over distance, but their strength can also be affected by:

    • Building materials: Concrete or metal make it harder for the Wi-Fi signal to move freely, ultimately slowing down your Internet speed.
    • Appliances: Certain appliances, like microwaves or even baby monitors, can interfere with the Wi-Fi signal, possibly slowing down your speed.
    • Ventilation: Pods should not be covered by furniture or placed in an electrical cabinet, where they can overheat and impact performance.
  4. Wait 24 hours for best performance

    Bell Whole Home Wi-Fi continuously optimizes your network based on when and where your devices access the Internet in your home. This helps ensure they always get the strongest signal. After installing pods, or any time you unplug them, it may take up to 24 hours for the pods to complete the optimization process.

Good to know:

  • Your device may not always connect to the pod that is closest to it. The network will determine the best connection based on a variety of factors, such as interference and traffic.
  • While Bell Whole Home Wi-Fi determines the best connection, sometimes devices need some help connecting. Turning your device’s Wi-Fi off and back on may solve performance issues.
  • If your pods have a poor connection to the modem, try moving them to different locations to see if this improves performance.

Using the Bell Wi-Fi app

How to use the Bell Wi-Fi app

The Bell Wi-Fi app lets you control your Wi-Fi network, in or out of your home. To use the app, make sure your device is connected to a mobile or Wi-Fi network.

After you log in to the app, you can access all key tasks from either the home screen or the Network Map (only available if pods have been installed). The Bell Wi-Fi app is available for Home Hub 3000 or Home Hub 2000 users only.

Task iOS Android
Logging in to the Bell Wi-Fi app Once you’ve installed the app, two login options may be available:
  • Easiest – This option is only available if your device is connected to your home Wi-Fi network. It automatically logs you in to the app without having to enter a username or password.

Note:  You may still be asked to log in to access some features of the app. Use your MyBell username and password.

  • Best - If your device is not connected to your home network, you’ll need to log in using your MyBell username and password. All features are accessible right away.
 Once you’ve installed the app, two login options may be available:
  • Easiest – This option is only available if your device is connected to your home Wi-Fi network. It automatically logs you in to the app without having to enter a username or password.

Note:  You may still be asked to log in to access some features of the app. Use your MyBell username and password.

  • Best - If your device is not connected to your home network, you’ll need to log in using your MyBell username and password. All features are accessible right away.
Navigating between the home screen & Network Map

Note: This is only available if you subscribe to the Bell Whole Home Wi-Fi service and have pods installed.
  1. To toggle between the home screen and Network Map, touch any free space that does not have a button.
  1. To toggle from the home screen to the pod map, touch any free space that does not have a button.
  2. To go back to the home screen, touch the back button. 
Install Wi-Fi pods

Note: This is only available if you subscribe to the Bell Whole Home Wi-Fi service.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Pods button.
  3. Touch Set up new pod.
  4. The app will begin searching for your new pod, unless you have reached the maximum number of pods allowed.
  5. Plug a new pod into a power outlet (for optimal placement, follow  the installation tips from How to install Whole Home Wi-Fi pods).
  1. On the home screen, touch the Control Centre button.
  2. Touch the Pods button.
  3. Touch Set up new pods and accept any prompts. 
  4. The app will begin searching for your new pod, unless you have reached the maximum number of pods allowed.
  5. Plug a new pod into a power outlet (for optimal placement, follow the installation tips from How to install Whole Home Wi-Fi pods).
Rename your pods for easy identification

Note: This is only available if you subscribe to the Bell Whole Home Wi-Fi service and have pods installed.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Pods button.
  3. Touch the dots on any of the pods in the list. 
  4. Touch Launch pod naming…
  5. The app will search for pods. Hold your phone near the pod you want to name.
  6. Once the pod is found, you can enter a new name.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Pods button.
  3. Touch the dots at the top right of the screen. 
  4. The app will search for pods. Hold your phone near the pod you want to name.
  5. Once the pod is found, you can enter a new name.
How to change your network name or password
  1. On the home screen, touch the Control Centre button.
  2. Touch the Wi-Fi info button.
  3. Touch either your network name or password to change it.
  1. On the home screen, touch the Control Centre button.
  2. Touch Wi-Fi name or Wi-Fi password to change either one.
  3. Touch Done once you’ve made the changes. Changing your Wi-Fi network password 
Sharing your Wi-Fi login information with a guest
  1. On the home screen, touch the Control Centre button.
  2. Touch the Share Wi-Fi button.
  3. Select the desired method to send Wi-Fi info to your guest.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Share Wi-Fi button.
  3. Select the desired method to send Wi-Fi info to your guest.
Viewing all connected devices & device details
  1. Touch the Devices button.
  2. All connected devices will be displayed.
  3. Select a device to see more details.
  1. On the home screen, touch the Devices button.
  2. All connected devices will be displayed.
  3. Select a device to see more details.
Parental controls/Blocking devices from accessing the Internet
  1. On the home screen or pod Map, touch Devices.
  2. Select the device you want to block.
  3. To pause (block) Internet access immediately, touch the pause icon.
    • Touch pause once to block Internet access for 15 minutes, twice for 30 minutes, or a third time to remove the block.
  4. To schedule recurring times when Internet access is blocked, Touch Block Internet access.
    • Select one of the available options to block the device for a period of time:
      • End of day
      • School nights
      • Bedtime
      • Indefinitely
      • Custom

      Note: You can customize the time range for the school nights, bedtime, and custom options by touching the time stamp above the option.
  1. On the home screen touch the Connected devices button.
  2. Select the device you want to block.
  3. To pause (block) Internet access immediately, touch the pause icon.
    • Touch pause once to block Internet access for 15 minutes, twice for 30 minutes, or a third time to remove the block.
  4. To schedule recurring times when Internet access is blocked, Touch Block Internet access.
    • Select one of the available options to block the device for a period of time:
      • End of day
      • School nights
      • Bedtime
      • Indefinitely
      • Custom

      Note: You can customize the time range for the school nights, bedtime, and custom options by touching the time stamp above the option.
Grouping devices together into user profiles Note: You must log in to the Bell Wi-Fi app using the Best  log in to use these features:
  1. On the home screen, touch Devices.
  2. Touch the Users tab on the top left side.
  3. Touch Add a user.
    • Name the profile by touching User’s name.
    • Add a profile picture by touching the camera icon.
    • Assign devices to the profile by selecting various devices from the Assigned devices list.
    • Touch the green check mark when you’re happy with the profile you’ve created.
  4. To pause (block) Internet access for a profile, touch the pause icon beside the profile name. This will block all devices assigned to the profile.
    • Touch pause once to block Internet access for 15 minutes, twice for 30 minutes, or a third time to remove the block.

    Note: You cannot pause a profile that contains the device on which you are using the app.

 Note: You must log in to the Bell Wi-Fi app using the Best  log in to use these features:
  1. On the home screen, touch Devices.
  2. Touch the Users tab on the top left side.
  3. Touch Add a user.
    • Name the profile by touching User’s name.
    • Add a profile picture by touching the camera icon.
    • Assign devices to the profile by selecting various devices from the Assigned devices list.
    • Touch the green check mark when you’re happy with the profile you’ve created.
  4. To pause (block) Internet access for a profile, touch the pause icon beside the profile name. This will block all devices assigned to the profile.
    • Touch pause once to block Internet access for 15 minutes, twice for 30 minutes, or a third time to remove the block.

    Note: You cannot pause a profile that contains the device on which you are using the app.
How to run a speed test to the device
  1. On the home screen, touch the Control Centre button.
  2. Touch the Speed Test button.
  3. The test will run.
Note: Your previous test results will be saved below.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Speed Test button.
  3. The test will run.
Note: Your previous test results will be saved below.
How to remove a pod from your account.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Pods button.
Touch the Settings button on the pod you would like to delete, then confirm your selection.
  1. On the home screen, touch the Control Centre button.
  2. Touch the Pods button.
Touch the Settings button on the pod you would like to delete, then confirm your selection.

Was this article useful?

Related articles

Recently viewed articles