Multi-factor authentication for MyBell
What is multi-factor authentication (MFA)?
Multi-factor authentication (MFA) adds another layer of security to your MyBell account by using more than one method to verify your identity. When logging in, you still enter your existing MyBell password, followed by the unique one-time verification code we send you via your preferred email address or mobile phone number. You must enter the correct one-time verification code before you can access your account.
Why is Bell using multi-factor authentication (MFA)?
Bell is enhancing MyBell account security by using MFA to help ensure only you can access your account.
Getting started with multi-factor authentication (MFA)
How do I set up multi-factor authentication (MFA) for the first time?
- Log in to MyBell as usual by entering your username and password.
- You’ll receive a one-time verification code at the contact email address listed in your MyBell profile or by text if you have a mobile phone with Bell.
- Enter the one-time verification code to finish logging in to your account.
- Once logged in, you can update your profile to include (or change) your contact email or mobile number.
Note: You may be prompted for a verification code multiple times depending on the changes you make to your profile.
Can I opt out and just use a password?
To enhance the security of account and personal information, Bell customers will be required to use multi-factor authentication (MFA). You cannot opt out.
Using multi-factor authentication (MFA)
How do I use the one-time verification code?
When logging in to MyBell, you may sometimes be asked for a one-time verification code. Once you receive the code, you should never share it with anyone and should only use it on the one-time verification code validation screen.
Where is the one-time verification code sent?
We’ll send the one-time verification code to the contact email address in your MyBell profile. Check your spam/junk folder if you’re having trouble finding this email. If you’ve already verified a mobile number for use with multi-factor authentication (MFA), you can also choose to have your one-time verification code sent via text.
Do I need an email and a phone number to use MFA?
Only the email associated with your MyBell profile is required to use multi-factor authentication (MFA). After logging in for the first time, you can edit your profile to change your email address or to add a mobile phone number to use with multi-factor authentication (MFA).
Note: Only Canadian mobile numbers can receive an multi-factor authentication (MFA) from Bell.
Will I have to enter a one-time verification code every time I log in?
No. Bell has attempted to minimize how often we request a one-time verification code. If, for whatever reason, we detect unusual account activity during your log in, we’ll request a one-time verification code to make sure it’s really you logging in.
Managing settings
Can I change where the one-time verification code is sent?
Yes. After you log in with multi-factor authentication (MFA) for the first time, you can make changes to your email address or mobile phone number by following instructions on the MyBell profile page.
Can I use a landline to receive my one-time verification code?
No. One-time verification codes can only be sent to an email address or Canadian mobile number.
Troubleshooting multi-factor authentication (MFA)
I’m having trouble logging in to MyBell. Where can I get help?
Here are some login troubleshooting tips.
I didn’t get the one-time verification code. What do I do?
If you requested a one-time verification code via email but haven’t received it, please check your spam folder. If it’s not there, wait six minutes and try again.
If you have both an email and a mobile number on your profile you can try requesting a code by text instead.
What do I do if I see suspicious activity or suspect fraud on my Bell account?
If you suspect an unauthorized attempt to log in to your account, you should immediately change your password and monitor your account for any further activity.
If you suspect you have been the victim of fraud:
- Contact the Bell Loss Prevention team at 1 800 509-9904 immediately.
- Change your MyBell password following good password practices.
- Monitor your account and report any suspicious activity or changes.
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