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Troubleshoot your Wi-Fi and Internet connection

Troubleshoot my Wi-Fi and Internet Connection Pt.1

Modem

Having trouble with your Internet? Learn ways to fix it.

Follow a few easy steps to check your Internet connection.

Reboot with MyBell
  • Select Reboot my modem, below. This will open a new browser window. Log in to MyBell if you haven’t already.
  • When you’re done rebooting, close that window and return to this page.
  • Reboot my modemicon-external
Reboot manually
  • Unplug your modem, wait 10 seconds, then plug it back in.
  • For the Home Hub 3000, press and hold the reset button on the side for five seconds.
Important
  • Wait until the lights on your modem have come back on and stopped flashing before continuing.
  • If the lights are still flashing after 10 minutes, please call our 24/7 technical support team at 1 844 310-SURF (7873).
Did this resolve your connection issue?

Finished troubleshooting

Thank you for following our Wi-Fi troubleshooting.
Useful links
  1. Check Internet usage
  2. Manage your services with MyBell

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TEST YOUR CONNECTION

Run a speed test

A speed test will show you whether the problem is with the Internet connection to your modem, or with the Wi-Fi network in your home.

What to do after running the speed test:
  • Follow the instructions on the speed test results page for next steps.
Run a speed test
GOOD TO KNOW
  • If you have concerns with a specific device, run a speed test on that device.
  • A computer/laptop or smartphone are the best types of device for troubleshooting your Wi-Fi.

Did you already run a speed test? Review tips for optimizing Wi-Fi speeds to your device.

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Log in to access helpful self-serve features, such as rebooting your modem online.

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