Why do I need to input an emergency address when setting up Wi-Fi Calling?
Emergency support is different when you are connected to a Wi-Fi network. Emergency personnel are not able to track your location when you call using Wi-Fi Calling. If you are unable to verbally communicate your location, help will be dispatched to the address in your device settings. It is important that you update this address to reflect your most up-to-date whereabouts when you use Wi-Fi Calling.
How do I know that I am able to make a Wi-Fi call?
Once you see the Wi-Fi Calling indicator on the status bar of your device, you can make a Wi-Fi call. Wi-Fi calling uses the same native dialler and contact list on your device as for cellular, making it easy to use.
iPhone Wi-Fi Calling indicator:
Android Wi-Fi Calling indicator:
Which special numbers can I call?
Some of the special numbers you are able to call with Wi-Fi Calling are: 310-BELL, 411, 611, 911, 999 and 2321.
I was unable to activate Wi-Fi Calling, what do I do?
There are a number of reasons you could be unable to activate:
- You do not have a supporting smartphone, postpaid rate plan or LTE SIM card. To review eligible rate plans, devices and SIM cards visit bell.ca/wificalling for the latest information.
- Purchase an LTE NANO SIM card
- Log in to MyBell to change your plan
- Learn how to change your rate plan on MyBell
Note: In some instances, activation may take up to 24 hours to complete. You will receive a text message to go back into your phone settings and complete the activation process.
How do I disable Wi-Fi Calling?
To disable Wi-Fi Calling, go into the phone settings and toggle Wi-Fi Calling to OFF. If you would like to remove Wi-Fi Calling from your account, visit bell.ca/mybell. Once removed, you may receive a pop-up notification advising that Wi-Fi and LTE calls have been turned off.