Can I access VoLTE outside of Canada ?
VoLTE roaming is available on select devices with a monthly (postpaid) plan. Coverage is available in the U.S. (including Puerto Rico and the U.S. Virgin Islands) and several international destinations. For more details, see the information on VoLTE roaming below.
At this time, VoLTE is not available for Bell Prepaid plans outside of Canada.
What happens if I leave the coverage area during a call?
At this time, VoLTE is not available for Bell prepaid plans outside of Canada.
If you leave the Voice and Video over LTE coverage area during a voice call, it will switch seamlessly to a regular voice call over the 3G HSPA network.
Please note that video calling is only available within the Voice and Video over LTE coverage area. If you leave the coverage area while on a video call, it will automatically transition into a regular voice call over the 3G HSPA network. To switch back to video calling, you must be in a Voice and Video over LTE coverage area and restart the video call by hanging up and calling again.
Can I make video calls over a Wi-Fi connection?
No. Video calling on Android smartphones will only work over a mobile network connection, even if your smartphone is connected to Wi-Fi.
Bell Prepaid plans are not eligible for Video over LTE or Wi-Fi at this time.
Is Voice and Video over LTE available in my area?
Voice and Video over LTE coverage is available in select areas of:
- Ontario, including the Greater Toronto Area, Ottawa, London, Barrie, Kitchener and Kingston
- Québec, including Montreal, Sherbrooke, Trois-Rivières and Saguenay
- Atlantic Canada, including St. John’s, Halifax, Prince Edward Island, Moncton, Saint John and Fredericton
- Manitoba, including Winnipeg and Brandon
- Saskatchewan, including Estevan, Moose Jaw, North Battleford, Prince Albert, Regina, Saskatoon, Swift Current, Weyburn and Yorkton
- British Columbia, including Vancouver, Victoria, Nanaimo, Richmond, Abbotsford, Kamloops, and Kelowna
- Alberta, including Edmonton, Calgary, Red Deer and Lethbridge
- Northwest Territories, including Yellowknife
- Yukon, including Whitehorse
- Nunavut, including Iqaluit and Cambridge Bay
The service will continue to roll out to other regions in the near future.
Customers with Voice and Video over LTE service can use it in the following areas. Please note that video calling is only available within the Voice and Video over LTE coverage area.
Ontario,Québec and Atlantic Canada (PDF 378.16 KB)
Manitoba (PDF 1.15 MB)
British Columbia, Yukon and Northwest Territories
Yukon and Northwest Territories