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How to use Voice and Video over LTE

 Go to Mobility supportGo to Mobility support
What is Voice and Video over LTE?

Voice and Video over LTE (VoLTE) is the next generation of voice and video calling. It enables faster call setup times, improved voice quality, and the ability to switch between video and voice during calls.

To take advantage of this service, you must have:


  • A compatible device:

See if your device is compatible

Compatible devices

  • iPhone 6 and all newer models (including SE)
  • Watch Series 3 and all newer models

(Note: Video over LTE is not supported)

Compatible devices

  • KEYone, KEY2, KEY2 LE
  • Motion

Compatible devices

  • Pixel 2, Pixel 2 XL,
  • Pixel 3, Pixel 3 XL
  • Pixel 3a, Pixel 3a XL
  • Pixel 4*, Pixel 4a (5G)*, Pixel 4 XL*, Pixel 5*
  • Pixel 6*, Pixel 6 Pro*

*Video over LTE is not supported on this device.

Compatible devices

  • P20 Pro, Mate 20 Pro
  • P30*, P30 Lite*, P30 Pro*
  • P40 Pro*

*Video over LTE is not supported on this device.

Compatible devices

  • G5, G6, G7ThinQ, G8ThinQ, G8XThinQ, G7 One*
  • K20*, K30*, K31,K32*, K41S, K61
  • Q6, Q60, Q70, Q Stylo+
  • Stylo 3 Plus
  • V30, V60 ThinQ 5G
  • Velvet 5G
  • X Power 2, X Power 3

*Video over LTE is not supported on this device.

Compatible devices

  • Edge+
  • E5 Play
  • G Fast
  • G Power
  • G Pure
  • G6 Play
  • G7 Play
  • One 5G Ace
  • One Hyper
  • One Vision
  • Moto E
  • Moto E6
  • Z3 Play

Compatible devices

  • Galaxy S6 and all newer models
  • Galaxy Note8 and all newer models
  • Galaxy Xcover 4
  • Galaxy A5 (2017), A8, A10e, A11, A12, A13, A20, A21, A32 5G, A50, A51, A52 5G, A70, A71, A03s
  • Galaxy J3, J3 Prime, J3 (2018)
  • Galaxy Z Flip, Z Flip 5G, Z Fold 3 5G
  • Galaxy Z Flip 3 5G
  • Galaxy Watch Active2*, Watch 4*, Watch 4*Classic

*Video over LTE is not supported on this device.

Compatible devices

  • XP3
  • XP5s
  • XP8

Compatible devices

  • Xperia X Performance
  • Xperia XZ1, XZ2

Compatible devices

  • TCL 10L, TCL 10 Pro, TCL 20S, TCL 20 Pro 5G

Compatible devices

  • Blade A3 L*
  • Blade A3+*
  • Cymbal 2*

*Video over LTE is not supported on this device.


  • A Bell consumer or corporate postpaid rate plan with data enabled on the account and an LTE SIM or 5G card
  • Voice and Video over LTE network coverage
Making and receiving calls
Make a voice call over LTE

Voice calls are made exactly the same way as you would make a call today. Since Voice over LTE is activated by default, all you need to do is place a call while in the applicable coverage area.

Important: when calling 911, do not add * or # before the number.

For details about voice and data charges, see the "Pricing" section below.

Make a video call over LTE

Video calls are made by selecting the video call icon found in the phone’s dial pad, call logs and address book. video icon

At this time, video calling is only available between qualifying Bell customers. Both you and the recipient must have a compatible smartphone and be within the Voice and Video over LTE coverage area.

Video calling available

Video calling
available

Video calling not available

Video calling
not available

For details about voice and data charges, see the "Pricing" section below.

Note: Video over LTE is not supported on iPhone devices.

Switch from voice to video during a call

In the voice call screen, simply select the video call icon to switch over to video.

voice call screen
Switch from video to voice during a call

During a video call, select the highlighted video camera icon. This will bring up options including the ability to end the video call, switch to voice, or cancel (close the menu).

Switch from video
Receive a video call

During an incoming video call, you have the option to accept the video call, accept the call with voice only, or reject the call.

Receive a video call
Enable or disable Voice and Video over LTE

Voice and Video over LTE is enabled by default.

To disable it, go to the phone dial pad and select More > Settings > Voice over LTE > Do not allow VoLTE calls. This will also disable video calling.

Enable or disable Voice and Video
Enabling VoLTE on your phone

Apple iOS

    iOS 14

    iPhone 6s and newer devices running on iOS 14 or higher will automatically connect to LTE and will enable VoLTE by default.

    iOS 13 and older

    iPhones running on iOS 13 or older, or ones that do not support iOS 14 (iPhone 6 and 6 Plus), will need to have VoLTE enabled. To do so:

    1. Go to Settings.
    2. Select Cellular.
    3. Select Cellular Data Options.
    4. Select Voice & Data.
    5. Select LTE, VoLTE ON.

Android OS

    Android 11

    Android devices running on Android 11, or higher, will automatically connect to LTE and will enable VoLTE by default.

    Android 10 and older

    Devices running on Android 10 or older will need to have VoLTE enabled. To do so:

    1. Go to Settings.
    2. Select Connections.
    3. Select Mobile networks.
    4. Select VoLTE calls and turn it on.
Coverage

Can I access VoLTE outside of Canada ?

Yes. VoLTE is available in the U.S. (including Puerto Rico and the U.S. Virgin Islands) on select devices. For more details, see the information on VoLTE roaming below.

What happens if I leave the coverage area during a call?

If you leave the Voice and Video over LTE coverage area during a voice call, it will switch seamlessly to a regular voice call over the 3G HSPA network.

Please note that video calling is only available within the Voice and Video over LTE coverage area. If you leave the coverage area while on a video call, it will automatically transition into a regular voice call over the 3G HSPA network. To switch back to video calling, you must be in a Voice and Video over LTE coverage area and restart the video call by hanging up and calling again.

Can I make video calls over a Wi-Fi connection?

No. Video calling on Android smartphones will only work over a mobile network connection, even if your smartphone is connected to Wi-Fi.

Is Voice and Video over LTE available in my area?

Voice and Video over LTE is available in select areas of:

  • Ontario, including the Greater Toronto Area, Ottawa, London, Barrie, Kitchener and Kingston
  • Québec, including Montreal, Sherbrooke, Trois-Rivières and Saguenay
  • Atlantic Canada, including St. John’s, Halifax, Prince Edward Island, Moncton, Saint John and Fredericton
  • Manitoba, including Winnipeg and Brandon
  • Saskatchewan, including Estevan, Moose Jaw, North Battleford, Prince Albert, Regina, Saskatoon, Swift Current, Weyburn and Yorkton
  • British Columbia, including Vancouver, Victoria, Nanaimo, Richmond, Abbotsford, Kamloops, and Kelowna
  • Alberta, including Edmonton, Calgary, Red Deer and Lethbridge
  • Northwest Territories, including Yellowknife
  • Yukon, including Whitehorse
  • Nunavut, including Iqaluit and Cambridge Bay

The service will continue to roll out to other regions in the near future.

Customers with Voice and Video over LTE service can use it in the following areas. Please note that video calling is only available within the Voice and Video over LTE coverage area.



Ontario,Québec and Atlantic Canada (PDF 378.16 KB)

coverage map


Manitoba (PDF 1.15 MB)

coverage map


British Columbia, Yukon and Northwest Territories

coverage map


Yukon and Northwest Territories

coverage map
Pricing

Will I be charged differently for voice calls over LTE?

No, you will not be charged differently for voice calls. Charges remain the same as before. Voice usage will be deducted from the minutes available in your rate plan or, if applicable, charged at pay-per-use out-of-bundle rates. Long distance charges may apply.

Will I be charged for data usage for video calls over LTE?

Yes, data used for video calls will be charged at standard data rates (from data included in your rate plan or add-on, or at pay-per-use data rates as applicable). A video call uses approximately 6 MB of data per minute.

Voice minutes used while on a video call will be deducted from the monthly allotment provided in your rate plan or, if applicable, charged at pay-per-use out-of-bundle rates.

U.S. roaming

Voice and Video over LTE (VoLTE and ViLTE) roaming is available in the U.S. (including Puerto Rico and the U.S. Virgin Islands) on select devices. If VoLTE or ViLTE network coverage is not available in the area you’re visiting, roaming will be available over the 3G HSPA network.

The following devices are capable of VoLTE/ViLTE roaming:

Alcatel devices – VoLTE
  • Alcatel 1B

Must be operating on Android 11 or later

Apple devices – VoLTE only
  • iPhone 8, 8 Plus and later

Must be operating on iOS 13 or higher

  • iPhone 6S and 6S Plus
  • iPhone SE, SE (2nd generation) and SE (3rd generation)
  • iPhone 7 and 7 Plus

Must be operating on iOS 13.4 or higher

Samsung devices – VoLTE and ViLTE
  • Samsung Galaxy A10e, A11, A12, A13, A20, A21, A32 5G, A50, A51, A52 5G, A70, A71 and A03s
  • Samsung Galaxy S9 and all newer models
  • Samsung Galaxy Note 9 and all newer models
  • Samsung Galaxy Z Flip, Z Flip 5G and Z Fold2 5G, Z Flip 3 5G
  • Galaxy Z Fold 3 5G

Must be operating on Android 10 or later

Google devices – VoLTE only
  • Pixel 4 and later

Must be operating on Android 10 or later

LG devices – VoLTE and ViLTE
  • G7 One*, G7ThinQ, G8ThinQ, K20*, K31, K32*, K41S, K61, Velvet 5G and V60ThinQ 5G
  • *Video over LTE is not supported on this device

Must be operating on Android 10 or later

Huawei devices – VoLTE only
  • P30 and P30 Pro
  • P40 Pro

Must be operating on Android 11 or later

Motorola devices – VoLTE and ViLTE
  • Edge+
  • G Power
  • G Pure
  • One 5G Ace

Must be operating on Android 11 or later

TCL devices – VoLTE and ViLTE
  • TCL 20S, TCL 20 Pro 5G

Must be operating on Android 11 or later

ZTE devices – VoLTE only

  • ZTE Blade A3+

Must be operating on Android 11 or later


Roaming pricing

  • Voice over LTE: standard U.S. voice roaming rates apply.
    • On your bill, these calls will be identified as “USA” for the city and “VoLTE” for the call type.

  • Video over LTE: standard U.S. voice roaming and data roaming rates apply
    • On your bill, these calls will be identified as “USA” for the city and “VoLTE” for the call type.

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