What is Fibe TV app and how do I use it?

Using the app as a remote

While at home, the app lets you use your device as a remote control to change channels, access your programming guide, search for programs, and send content to your TV. It also lets you watch, pause, fast forward and rewind live TV. After installing the app, you must pair your mobile device with your Fibe TV receiver to use your device as a remote.

Here’s how:

Make sure your mobile device is connected to your Bell Wi-Fi home network:

• How to pair to your receiver
• How to use the Fibe TV app to control your receiver

Note:

• Each Fibe TV receiver can be paired with 10 devices for use as a remote.
• You will need to set up the app for each individual Fibe TV receiver you have.
• The volume and power functions for your television are not available on the Fibe TV app.

Send content from your device to your TV and back

The Fibe TV app allows you to start watching a show on your mobile device and finish it on your TV set. Conversely, you can also start watching a show on your TV set and finish it on your mobile device. Learn how

Using the app to manage recordings

The Fibe TV app lets you manage your PVR recordings from anywhere.

This feature is only available for Fibe and Satellite TV customers with a PVR. Satellite TV customers must have a 9241, 9400 or 9500 PVR that is plugged in and connected to the Internet.

When away from home, you must log in using your MyBell username and password.

View step-by-step tutorials on using the following features:

• Set a new recording from your tablet or smartphone
• Set a new recording from your computer
• How to browse your recordings from your tablet or smartphone
• How to browse recordings from your computer
• How to alter a scheduled recording from your tablet or smartphone
• How to alter a scheduled recording from your computer

Using the app to watch recordings

You can now watch your recordings with the Fibe TV app on all your devices. Recordings will remain available for 60 days.

Things to note:

• If a channel is only available on a receiver, so are the recordings from that channel.
• If you extend your recording past the scheduled end time for a program, you can only view the extended portion of the recording on your receiver.
• You can only watch manual recordings with a receiver.
• If you swap your PVR, recordings from your old PVR will no longer be available on the app.
• For Satellite TV customers: recordings are receiver specific. Ensure you have selected the correct receiver in order to access the recording you want to watch.

Using the app to download recordings

You can download PVR recordings with the Fibe TV app on your smartphone and tablet when you have access to Wi-Fi or a mobile network (must first be enabled). You can then watch the recordings offline wherever you are, even when you’re out of the country.

Download and Go is only available for Fibe and Satellite TV customers who have a PVR.

This feature can be used with iOS (iOS 12+) or Android (OS 5+) smartphones and tablets.

Things to note:

• A recording can only be downloaded on one device at a time.
• Once you download a recording, you can only watch it on the device where it was downloaded or with your Bell TV receiver.
• If you delete a downloaded copy from a device, it will still be available to watch or download again.
• If you delete a recording from the PVR however, the downloaded copy will no longer be available.
• After 60 days, you can no longer download a recording.
• If you don’t have enough space to download a recording, you can:
  • Delete older recordings or other files on your device.
  • Download to an external SD card (Android only).  
  • Reduce the quality settings of the recording. This will also reduce data use and time to download. 

Your device doesn’t have to be paired to a PVR to download a recording.

Using the app to enjoy On Demand content (rent or own)

Fibe TV and Fibe TV app customers can rent On Demand content and purchase Own with Bell titles through the Fibe TV app on:

• The Web (tv.bell.ca)
• Android devices (mobile, tablet, Android TV, Bell Streamer)

Not all content is available to rent or own through the Fibe TV app.

4K content is only available on the Bell Streamer.

Once the titles are rented or purchased through any device listed above, you can watch them on all supported devices.

Rentals expire in 48 hours.

You can watch Own with Bell content as often as you like, for as long as you are a Fibe TV or Fibe TV app customer.

Learn how to use On Demand with the Fibe TV app

The Fibe TV app is free to download and is available for Bell and Bell Aliant Fibe TV customers as well as for Satellite TV and Fibe TV app customers from Bell.

• Bell Streamer
• Android smartphones and tablets (OS 7.0+)
• Apple smartphones and tablets (iOS 12+)
• Apple TV, 4th generation or higher
• AirPlay on Apple TV and AirPlay-enabled TVs
• All versions of Chromecast^TM
• Android TV: Sony Android TV, nVIDIA Shield, Xiaomi Mi Box
• Amazon Fire TV (Basic Edition or higher)
• Computer: Google Chrome, Firefox, Microsoft Edge and Safari* browsers by visiting fibetv.ca

*To access all your Fibe TV app content and features, please disable iCloud Private Relay on Safari, or use Google Chrome, Microsoft Edge or Firefox.

Requirements

• Fibe TV service with a PVR, Satellite TV service or Fibe TV app service
• Internet speed of 15 Mbps or higher is recommended (15 Mbps for the Fibe TV app subscribers)
• For Apple TV, AirPlay-enabled devices, Android TV, Amazon Fire TV and Chromecast^TM, the available content varies depending on your location.  Learn more about the availability of downloaded content.

Once the app is installed, log in using your MyBell username and password.

You can use the Fibe TV app on multiple devices at once. Simply install the app on each device and enjoy.

Fibe TV service:

• When connected to your home Bell Wi-Fi, you can have unlimited devices watching content simultaneously and unlimited devices registered.
  • When logging in to the Fibe TV app for the first time, you’ll be prompted to allow access to the device location. By allowing this, you can log in to the app with the Easiest option. If you don’t have this option, check that you’re connected to your primary Wi-Fi network.
• When not connected to your home Bell Wi-Fi, you can have three devices watching content simultaneously, but only one can be watching live content, and five devices registered.

Fibe TV app service:

• When connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously and unlimited devices registered.
• When not connected to your home Bell Wi-Fi, you can have two devices watching content simultaneously, but only one can be watching live content, and five devices registered.

Important note:

Since January 31, 2021, Mobile TV is no longer available to Bell Mobility customers. Bell Fibe TV, Satellite TV and Fibe TV app customers can continue to use the Fibe TV app with no changes to the app or their services.

Learn about using the app on different devices:

• Fibe TV app on a mobile device
• Fibe TV app on a computer

Watch Fibe TV with the Fibe TV app when my remote is not working

Don’t miss your favourite shows if your Fibe TV remote isn’t working or if you’re waiting for a replacement.

Watch Fibe TV on a mobile device or with a browser

Use the Fibe TV app to watch your favourite shows on a mobile device. To watch on a computer, visit tv.bell.ca with a browser.

Watch Fibe TV on a smart device

You can also install the Fibe TV app on smart devices such as Apple TV , Amazon Fire TV or Android TV and log in to the app to watch live TV.

Watch Fibe TV using the Fibe TV app as a remote*

If you have an MxV3, an MxV4 or a Slim remote, you can use the Fibe TV app to control live TV on your receiver.

Your remote needs to be paired with the Fibe TV app for this feature to work. If you haven’t already done so, follow the steps below.

1. Press the Menu button on your Fibe TV receiver.
2. Using the direction buttons on the receiver, scroll down to Apps and press OK/Select on the receiver.
3. Scroll to Bell apps and press OK/Select.
4. Scroll to Fibe TV app and press OK/Select.
5. Scroll to Pair Device and press OK/Select.
6. Press OK/Select once the device with the Fibe. TV app is connected to the same Wi-Fi network as the Fibe TV receiver.

1. Launch the Fibe TV app on your mobile device.
2. Log in if prompted. Troubleshoot login issues.
3. Touch Settings (gear icon in the top right corner).
   You might see a few promoted features before the Settings icon appears.
4. Scroll down and touch My receivers.
5. Touch Pair your receiver, then Next.
6. Enter the 4-digit code shown on your TV and touch Pair.
   If the code is no longer displayed on the screen, set up your receiver again.
7. Touch Close the pairing screen on my TV and then Finish.

You can now use the Fibe TV app to control live TV.

*Applicable to: VIP2262, VIP1232, VIP1216, VIP1200, VIP2202, VIP2102 and VIP2502

If you have a Voice or 4K receiver, you can use the built-in casting feature to stream content from the Fibe TV app installed on a mobile device directly to the receiver that’s connected to your TV.

1. Make sure that your mobile device is connected to the same Wi-Fi as your Fibe TV receiver.
2. Launch the Fibe TV app on your mobile device.
3. Touch the casting icon.
4. Choose content to cast to your TV.

*Applicable to: VIP7802 (Voice) and VIP5662W (4K)

Product delivery

If you ordered Apple TV from Bell, you should receive it within 3 to 5 business days from the date of order. You’ll find the tracking number on the shipping notification email for your order.

Replacement and return policy

The product must be returned to the original point of sale or an Apple store (for replacement only) within 15 calendar days from when it was received.

If you purchased the product on bell.ca or over the phone, use the return label included in the package. If you need a new label, please call 1 866 262-6674, Monday to Friday, from 8:30 a.m. to 4:30 p.m. (ET).

If requesting a replacement, try the troubleshooting procedures from Apple to confirm that your unit is defective.

When returning a unit, you must ensure that:

• The product is in its original packaging and includes all components:
  • Siri Remote
  • Apple TV unit
  • Power adapter
  • Lightning-to-USB cable
• All components are returned in “like new” condition with no physical damage: scratches, dents, cracks, etc.
• The original proof of purchase is provided.

The refund will be issued upon receipt of product.

You can use the Fibe TV app while connected to a mobile (cellular) or Wi-Fi network. Watching HD programming with the Fibe TV app uses approximately 1 GB per hour. SD content uses approximately 0.5 GB per hour.

At home

Watching live TV or downloading content with the Fibe TV app on your home Wi-Fi will count towards your monthly Internet usage. Learn more about managing your Internet usage

Away from home

Watching TV or downloading content with the Fibe TV app on a mobile network uses your mobile data. Standard data usage charges may apply.

You can limit how much data the application uses from the My account tab in the settings. You can also disable playback and downloads over mobile networks altogether.

Bell Internet and Bell Mobility customers can also keep track of their monthly usage in MyBell.

Using Download and Go

With Download and Go, you can use the Fibe TV App to download subscription on-demand shows and movies to your mobile phone or tablet and watch them offline, without being connected to Wi-Fi or a mobile network.

• You must be subscribed to the channel to be able to download its content (e.g., a Crave subscription is required to download Crave content).
• This feature is compatible with Apple (iOS 12+) or Android (OS 7+) smartphones and tablets.

Things to note:

• You can download up to 10 shows or movies per account.
• Rented and Own with Bell titles are not downloadable.
• The same content can be downloaded on multiple devices.
• Downloads expire between 48 hours to 30 days after downloading. You will be notified how much time you have left to enjoy your download in the app.
• You can re-downloaded content once it expires, as long it’s still available in the On Demand section of the app.
• You can only download shows while you’re in Canada. Select programming needs to be downloaded while you’re at home and connected to your Bell Wi-Fi. Once downloaded, you can watch the shows offline from anywhere.
• If you don’t have enough space to download content, you can:
  • Delete older downloads or other files on your device.
  • Download to an external SD card (Android only).  
  • Reduce the download quality within the app settings.

On Demand (rent or own)

Fibe TV and Fibe TV app customers can rent On Demand content and purchase Own with Bell titles through the Fibe TV app on:

• The Web (tv.bell.ca)
• Android devices (mobile, tablet, Android TV, Bell Streamer)

Not all content is available to rent or own through the Fibe TV app.

4K content is only available on the Bell Streamer.

Once the titles are rented or purchased through any device listed above, you can watch them on all supported devices.

Rentals expire in 48 hours.

You can watch Own with Bell content as often as you like, for as long as you are a Fibe TV or Fibe TV app customer.

Learn how to use On Demand with the Fibe TV app

Pay-per-view

Fibe TV and Fibe TV app customers can purchase Pay-per-view content through the Fibe TV app on the Web (tv.bell.ca).

Once Pay-per-view titles are purchased through the Web, you can view them on all supported devices.

Learn more about how to purchase Pay-per-view content