What is Fibe TV app and how do I use it?

The Fibe TV app allows you to enjoy live TV and on-demand content at home and on the go. Watch content on your smartphone, tablet, computer, Bell Streamer, Apple TV, Android TV, Amazon Fire TV, AirPlay-enabled device and Chromecast.

The Fibe TV app is included at no cost with Fibe TV and Satellite TV services. It can also be added to select Bell Internet packages with a subscription. A subscription to the Fibe TV app requires unlimited Bell Internet with download speeds of at least 15 Mbps. For a better viewing experience, 25 Mbps or higher is recommended.

Fibe TV app features:

• Watch your live and on-demand TV programming.
• See what’s trending at any time and easily search for shows.
• Pause and rewind live TV.
• Download select on-demand content to watch anywhere, even without Wi-Fi.
• Cast content from your mobile device to another streaming device.
• Watch, manage and download recordings (Fibe TV and Satellite TV customers).
• Fibe TV customers can control their receiver using their mobile device as a remote.

Programming guide:

• View programming up to 14 days in advance.
• Use filters to view specific channels in the guide, such as Subscribed, HD only, Favourites, English only or French only.
• Search the guide based on live TV, series and more.
• Set favourites for quick access to your favourite channels. Note: favourites are saved on the device and are not synced with your receiver or other devices.

Please note that the following channels are not available on the Fibe TV app:

• AccuWeather
• Bloomberg
• Comedy Time
• Good Times
• Juicebox
• TVO Kids

Using the app as a remote

While at home, the app lets you use your device as a remote control to change channels, access your programming guide, search for programs, and send content to your TV. It also lets you watch, pause, fast forward and rewind live TV. After installing the app, you must pair your mobile device with your Fibe TV receiver to use your device as a remote.

Here’s how:

Make sure your mobile device is connected to your Bell Wi-Fi home network:

• How to pair to your receiver
• How to use the Fibe TV app to control your receiver

Note:

• Each Fibe TV receiver can be paired with 10 devices for use as a remote.
• You will need to set up the app for each individual Fibe TV receiver you have.
• The volume and power functions for your television are not available on the Fibe TV app.

Send content from your device to your TV and back

The Fibe TV app allows you to start watching a show on your mobile device and finish it on your TV set. Conversely, you can also start watching a show on your TV set and finish it on your mobile device. Learn how

Using the app to manage recordings

The Fibe TV app lets you manage your PVR recordings from anywhere.

This feature is only available for Fibe and Satellite TV customers with a PVR. Satellite TV customers must have a 9241, 9400 or 9500 PVR that is plugged in and connected to the Internet.

When away from home, you must log in using your MyBell username and password.

View step-by-step tutorials on using the following features:

• Set a new recording from your tablet or smartphone
• Set a new recording from your computer
• How to browse your recordings from your tablet or smartphone
• How to browse recordings from your computer
• How to alter a scheduled recording from your tablet or smartphone
• How to alter a scheduled recording from your computer

Using the app to watch recordings

You can now watch your recordings with the Fibe TV app on all your devices. Recordings will remain available for 60 days.

Things to note:

• If a channel is only available on a receiver, so are the recordings from that channel.
• If you extend your recording past the scheduled end time for a program, you can only view the extended portion of the recording on your receiver.
• You can only watch manual recordings with a receiver.
• If you swap your PVR, recordings from your old PVR will no longer be available on the app.
• For Satellite TV customers: recordings are receiver specific. Ensure you have selected the correct receiver in order to access the recording you want to watch.

Using the app to download recordings

You can download PVR recordings with the Fibe TV app on your smartphone and tablet when you have access to Wi-Fi or a mobile network (must first be enabled). You can then watch the recordings offline wherever you are, even when you’re out of the country.

Download and Go is only available for Fibe and Satellite TV customers who have a PVR.

This feature can be used with iOS (iOS 10 or higher) or Android (OS 4.2 and higher) smartphones and tablets.

Things to note:

• A recording can only be downloaded on one device at a time.
• Once you download a recording, you can only watch it on the device where it was downloaded or with your Bell TV receiver.
• If you delete a downloaded copy from a device, it will still be available to watch or download again.
• If you delete a recording from the PVR however, the downloaded copy will no longer be available.
• After 60 days, you can no longer download a recording.
• If you don’t have enough space to download a recording, you can:
• Delete older recordings or other files on your device.
• Download to an external SD card (Android only).  
• Reduce the quality settings of the recording. This will also reduce data use and time to download. 

Your device doesn’t have to be paired to a PVR to download a recording.

The Fibe TV app is free to download and is available for Bell and Bell Aliant Fibe TV customers as well as for Satellite TV and Fibe TV app customers from Bell.
Supported devices:

• Bell Streamer
• Android smartphones and tablets (OS 5.0+)
• Apple smartphones and tablets (OS 10.0+)
• Apple TV, 4th generation or higher
• AirPlay on Apple TV and AirPlay-enabled TVs
• All versions of ChromecastTM
• Android TV: Sony Android TV, nVIDIA Shield, Xiaomi Mi Box
• Amazon Fire TV (Basic Edition or higher)
• Computer: Safari, Chrome and Firefox browsers by visiting fibetv.ca

Requirements

• Fibe TV service with a PVR, Satellite TV service or Fibe TV app service
• Internet speed of 15 Mbps or higher is recommended (15 Mbps for the Fibe TV app subscribers)
• For Apple TV, AirPlay-enabled devices, Android TV, Amazon Fire TV and Chromecast™, the available content varies depending on your location. Learn more about content availability.

Once the app is installed, log in using your MyBell username and password.

When watching the Fibe TV app on a TV streaming device, different content is available based on your location.

When using the app on multiple devices:

• You cannot watch the same show on two devices simultaneously.
• You can download a recording on only one device at a time.
• Once you download a recording, you can no longer watch it on another device with the app, but you still can on your Bell TV receiver.
• You can watch content on the Fibe TV app with up to five devices per TV account. Devices are automatically added to your TV account the first time they are used to watch content through the app.
• You can remove a device at any time in the Account settings of the app.

Important note:
Since January 31, 2021, Mobile TV is no longer available to Bell Mobility customers. Bell Fibe TV, Satellite TV and Fibe TV app customers can continue to use the Fibe TV app with no changes to the app or their services.

• Using the app on Apple TV
• Using AirPlay with the app
• Using the app on the Amazon Fire TV Stick
• Using the app on Android TV
• Using Chromecast^TM with the app

Product delivery

If you ordered Apple TV from Bell, you should receive it within 3 to 5 business days from the date of order. You’ll find the tracking number on the shipping notification email for your order.

Replacement and return policy

The product must be returned to the original point of sale or an Apple store (for replacement only) within 15 calendar days from when it was received.

If you purchased the product on bell.ca or over the phone, use the return label included in the package. If you need a new label, please call 1 866 262-6674, Monday to Friday, from 8:30 a.m. to 4:30 p.m. (ET).

If requesting a replacement, try the troubleshooting procedures from Apple to confirm that your unit is defective.

When returning a unit, you must ensure that:

• The product is in its original packaging and includes all components:
  • Siri Remote
  • Apple TV unit
  • Power adapter
  • Lightning-to-USB cable
• All components are returned in “like new” condition with no physical damage: scratches, dents, cracks, etc.
• The original proof of purchase is provided.

The refund will be issued upon receipt of product.

You can use the Fibe TV app while connected to a mobile (cellular) or Wi-Fi network. Watching HD programming with the Fibe TV app uses approximately 1 GB per hour. SD content uses approximately 0.5 GB per hour.

At home

Watching live TV or downloading content with the Fibe TV app on your home Wi-Fi will count towards your monthly Internet usage. Learn more about managing your Internet usage

Away from home

Watching TV or downloading content with the Fibe TV app on a mobile network uses your mobile data. Standard data usage charges may apply.

You can limit how much data the application uses from the My account tab in the settings. You can also disable playback and downloads over mobile networks altogether.

Bell Internet and Bell Mobility customers can also keep track of their monthly usage in MyBell.

Using Download and Go

With Download and Go, you can use the Fibe TV App to download on-demand shows and movies to your mobile phone or tablet and watch them offline, without being connected to Wi-Fi or a mobile network.

• You must be subscribed to the channel to be able to download its content (e.g., a Crave subscription is required to download Crave content).
• This feature is compatible with Apple (operating system version 10.0 or higher) or Android (operating system version 5.0 or higher) smartphones and tablets.

Things to note:

• You can download up to 10 shows or movies per account.
• The same content can be downloaded on multiple devices.
• Downloads expire between 48 hours to 30 days after downloading. You will be notified how much time you have left to enjoy your download in the app.
• You can re-downloaded content once it expires, as long it’s still available in the On Demand section of the app.
• You can only download shows while you’re in Canada. Select programming needs to be downloaded while you’re at home and connected to your Bell Wi-Fi. Once downloaded, you can watch the shows offline from anywhere.
• If you don’t have enough space to download content, you can:
• Delete older downloads or other files on your device.
• Download to an external SD card (Android only).  
• Reduce the download quality within the app settings.