What is the Fibe TV app and how do I use it?

The Fibe TV app allows Fibe, Alt and Satellite TV customers to enjoy live TV, on-demand content and recordings at home and on the go. Watch content on your smartphone, tablet, computer, Apple TV, Android TV, Amazon Fire TV Stick Basic Edition (or higher), AirPlay-enabled device and Chromecast.

Key Fibe TV app features:

• Watch your TV programming
• See what’s trending at any time and easily search for shows
• Pause and rewind live TV
• Download select on demand content to watch anywhere, even without Wi-Fi.
• Watch, manage and download recordings (Fibe TV only)

As a Fibe TV subscriber, you have access to up to 450 channels on the Fibe TV app. Watch content on your smartphone, tablet, computer, Amazon Fire TV Stick Basic Edition, Android TV, Apple TV (4^thgeneration), AirPlay-enabled device and Chromecast^™.

Fibe customers have access to additional features in the app:

Using the app as a remote

While at home, the app lets you use your device as a remote control to change channels, access your programming guide, search for programs, and send content to your TV. It also lets you watch, pause, fast forward and rewind live TV. After installing the app, you must pair your mobile device with your Fibe TV receiver to use your device as a remote.

Here’s how:

Make sure your mobile device is connected to your Bell Wi-Fi home network:

• How to pair to your receiver
• How to use the Fibe TV app to control your receiver

Note:

• Each Fibe TV receiver can be paired with 10 devices for use as a remote.
• You will need to set up the app for each individual Fibe TV receiver you have.
• The volume and power functions for your television are not available on the Fibe TV app.

Send content from your device to your TV and back

The Fibe TV app allows you to start watching a show on your mobile device and finish it on your TV set. Conversely, you can also start watching a show on your TV set and finish it on your mobile device. Learn how

Manage, watch and download recordings
The Fibe TV app gives you remote PVR features, letting you manage and watch your PVR recordings from anywhere. You can also download recordings on your mobile phone or tablet and watch them in places where you don’t have any Internet connection.

Using the Fibe TV app with your Apple Watch

Once you’ve set up your iPhone to control your receiver, simply pair the Apple Watch to your iPhone to use your watch as a remote control.

How to control your receiver with your Apple Watch.

1. On your Apple Watch open the Fibe TV app.
2. Swipe left and right to access different screens allowing you to control your TV experience.

The Fibe TV app is free to download and is available for Bell and Bell Aliant Fibe TV customers as well as for Satellite TV, Alt TV and Mobile TV customers from Bell.

Supported devices:

• Android smartphones and tablets (OS 5.0+)
• Apple smartphones and tablets (OS 9.0+)
• Apple TV, 4th generation or higher
• AirPlay on Apple TV and AirPlay-enabled TVs
• All versions of Chromecast^TM
• Android TV: Sony Android TV, nVIDIA Shield, Xiaomi Mi Box
• Amazon Fire TV Stick Basic Edition or higher or higher
• Computer: Safari, Chrome and Firefox browsers by visiting fibetv.ca.

Requirements

• Fibe TV service with a PVR, Satellite TV service or Alt TV service.
• MyBell registration.

  Not registered for MyBell? Learn how

• Internet speed of 15 Mbps or higher is recommended (15 Mbps for Alt TV subscribers).
• For Apple TV, AirPlay-enabled devices, Android TV, Amazon Fire TV Stick Basic Edition (or higher) and Chromecast™, different content is available depending on your location. See which content is available at each location
• Mobile TV customers must subscribe to a Mobile TV add-on.

Once the app is installed, log in using your MyBell username and password.

Note: the Fibe TV app cannot be operated on a device that has been tampered with (i.e., rooting or jailbreaking). The app does not support screen mirroring and screen casting from smartphones and tablets.

You can use the Fibe TV app on multiple devices at once.

Things to remember:

• You cannot watch the same show on two devices simultaneously.
• You can download a recording on only one device at a time.
• Once you download a recording, you can no longer watch it on another device with the app, but you still can on your Bell TV receiver.
• You can watch content on the Fibe TV app with up to 5 devices per TV account. Devices are automatically added to your TV account the first time they are used to watch content through the app.
• You can remove a device at any time in the Account settings of the app.

When you open the Fibe TV app, the programming guide will appear, giving you access to a wide range of options.

• To watch live TV on your device, simply tap a channel logo.
• To see detailed program information, tap a program name to display the Episode info tab.

Other functions:

• View programming up to 14 days in advance
• Use filters to view specific channels in the guide, such as Subscribed, HD only, Favourites, English only or French only.
• Search the guide based on live TV, series and more.
• Set favourites for quick access to your favourite channels (note: favourites are saved on the device and are not synced with your receiver or other devices).

Please note that the following channels are not available on the Fibe TV app:

• AccuWeather
• Bloomberg
• Comedy Time
• Good Times
• Juicebox
• TVO Kids

You can enjoy all of your content by downloading the Fibe TV app to your mobile device or by visiting tv.bell.ca with Chrome, Firefox, Edge, or Safari. Internet Explorer does not support video playback.

• Using the app on a mobile device
• Using the app on a computer

In addition to watching the Fibe TV app on your phone, tablet or computer, you can enjoy content on the following TV streaming devices:

• Amazon Fire TV Stick Basic Edition or higher
• Apple TV, 4^th generation or higher
• AirPlay on Apple TV and AirPlay-enabled TVs
• Android TV: Sony Android TV, nVIDIA Shield, Xiaomi Mi Box
• Chromecast^™

When watching the Fibe TV app on a TV streaming device, different content is available based on your location.

• Using the app on Apple TV
• Using AirPlay with the app
• Using the app on the Amazon Fire TV Stick
• Using the app on Android TV
• Using Chromecast^TM with the app

Information for Bell Mobility customers

Important notes:

• Mobile TV is no longer offered to new Bell Mobility customers.
• For customers who currently have access to Mobile TV and need support for this application, please refer to the information below.
• Starting November 30, 2019, some Mobile TV channels will no longer be available. Learn more about the decommissioned channels and dates. The Fibe TV, Satellite TV and Alt TV services are not impacted by this change.

To use the app you need:

• A smartphone or tablet on the Bell Mobility network
• A subscription to the Mobile TV add-on

Accessing the app

You can use the Bell Fibe TV app while you’re connected to the Bell mobile network within Canada only. Data usage over the mobile network will be charged at the standard rate. Many of the channels will also be available when your phone or tablet is connected to Wi-Fi service. Watching these channels over Wi-Fi will count toward your Mobile TV add-on usage. Content is subject to change without notice.

Additional Wi-Fi viewing is $3/hour.

Note: A small number of channels will not be available when you are connected to public Wi-Fi or to home Internet through a provider other than Bell. This is due to rights restrictions on some of the TV channels.

Managing Internet usage

Watching TV with the Bell Mobile TV app connected to Wi-Fi will incur Internet usage. For example, 20 minutes of viewing uses about 120 MB of data.

If you subscribe to Bell Internet you can track your usage in MyBell.

Product delivery

If you ordered Apple TV from Bell, you should receive it within 3 to 5 business days from the date of order. You’ll find the tracking number on the shipping notification email for your order.

Replacement and return policy

The product must be returned to the original point of sale or an Apple store (for replacement only) within 15 calendar days from when it was received.

If you purchased the product on bell.ca or over the phone, use the return label included in the package. If you need a new label, please call 1 866 262-6674, Monday to Friday, from 8:30 a.m. to 4:30 p.m. (ET).

If requesting a replacement, try the troubleshooting procedures from Apple to confirm that your unit is defective.

When returning a unit, you must ensure that:

• The product is in its original packaging and includes all components:
  • Siri Remote
  • Apple TV unit
  • Power adapter
  • Lightning-to-USB cable
• All components are returned in “like new” condition with no physical damage: scratches, dents, cracks, etc.
• The original proof of purchase is provided.

The refund will be issued upon receipt of product.

You can use the Fibe TV app while connected to a mobile (cellular) or Wi-Fi network. Watching HD programming with the Fibe TV app uses approximately 1 GB per hour. SD content uses approximately 0.5 GB per hour.

At home

Watching live TV or downloading content with the Fibe TV app on your home Wi-Fi will count towards your monthly Internet usage. Learn more about managing your Internet usage

Away from home

Watching TV or downloading content with the Fibe TV app on a mobile network uses your mobile data. Standard data usage charges may apply.

You can limit how much data the application uses from the My account tab in the settings. You can also disable playback and downloads over mobile networks altogether.

Bell Internet and Bell Mobility customers can also keep track of their monthly usage in MyBell.

Using the app to manage recordings

The Fibe TV app gives you remote PVR features, letting you manage your PVR recordings from anywhere.

This feature is only available for Fibe and Satellite TV customers with a PVR.

When away from home, you must log in using your MyBell username and password.

View step-by-step tutorials on using the following features:

• Set a new recording from your tablet or smartphone
• Set a new recording from your computer
• How to browse your recordings from your tablet or smartphone
• How to browse recordings from your computer
• How to alter a scheduled recording from your tablet or smartphone
• How to alter a scheduled recording from your computer

Using the app to watch recordings

You can now watch your recordings with the Fibe TV app on your phone, tablet and Apple TV. Recordings will remain available for 60 days.

Things to note:

• If a channel is only available on a receiver, so are the recordings from that channel.
• If you extend your recording past the scheduled end time for a program, you can only view the extended portion of the recording on your receiver.
• You can only watch manual recordings with a receiver
• If you swap your PVR, recordings from your old PVR will no longer be available on the app.

Using the app to download recordings

You can download PVR recordings with the Fibe TV app on your smartphone and tablet when you have access to Wi-Fi or a mobile network (must first be enabled). You can then watch the recordings offline wherever you are, even if you’re out of the country.

Download and Go is only available for Fibe and Satellite TV customers who have a PVR.

This feature can be used with iOS (iOS 10 or higher) or Android (OS 4.2 and higher) smartphones and tablets.

Things to note:

• A recording can only be downloaded on one device at a time.
• Once you download a recording, you can only watch it on the device where it was downloaded or with your Bell TV receiver.
• If you delete a downloaded copy from a device, it will still be available to watch or download again.
• If you delete a recording from the PVR however, the downloaded copy will no longer be available.
• After 60 days, you can no longer download a recording.
• If you don’t have enough space to download a recording, you can:
  • Delete older recordings or other files on your device.
  • Download to an external SD card (Android only).  
  • Reduce the quality settings of the recording. This will also reduce data use and time to download. Learn how
• You do not have to be paired to a PVR to download a recording.

Using Download and Go

With Download and Go, you can use the Fibe TV App to download on-demand shows and movies to your mobile phone or tablet and watch them offline, without being connected to Wi-Fi or a mobile network.

• You must be subscribed to the channel to be able to download its content (e.g., a Crave subscription is required to download Crave content).
• This feature is compatible with Apple (operating system version 10.0 or higher) or Android (operating system version 5.0 or higher) smartphones and tablets.

Things to note:

• You can download up to 10 shows or movies per account.
• The same content can be downloaded on multiple devices.
• Downloads expire between 48 hours to 30 days after downloading. You will be notified how much time you have left to enjoy your download in the app.
• You can re-downloaded content once it expires, as long it’s still available in the On Demand section of the app.
• You can only download shows while you’re in Canada. Select programming needs to be downloaded while you’re at home and connected to your Bell Wi-Fi. Once downloaded, you can watch the shows offline from anywhere.
• If you don’t have enough space to download content, you can:
• Delete older downloads or other files on your device.
• Download to an external SD card (Android only).  
• Reduce the download quality within the app settings.