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What is the Fibe TV app and how do I use it?

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is the Fibe TV app?
Installing the app
Sharing the app on multiple devices
Using the programming guide
For Fibe TV customers
For Bell Satellite TV customers
Managing data usage

You can use the Fibe TV app while connected to a mobile (cellular) or Wi-Fi network. Watching HD programming with the Fibe TV app uses approximately 1 GB per hour. SD content uses approximately 0.5 GB per hour.

At home

Watching live TV with the Fibe TV app on your home Wi-Fi will count towards your monthly Internet usage. Learn more about managing your Internet usage

Away from home

Watching TV with the Fibe TV app on a mobile network uses your mobile data. Standard data usage charges may apply.

You can limit how much data the application uses from the My account tab in the settings. You can also disable playback over mobile networks altogether.

Bell Internet and Bell Mobility customers can also keep track of their monthly usage in MyBell.

Troubleshooting the Fibe TV app
What is the Fibe TV app?

The Fibe TV app, also available for Satellite TV customers, extends your TV experience to your mobile devices by giving you access to most of the live and On Demand programming you already subscribe to. Watch content on your smartphone, tablet, computer, Apple TV and Amazon Fire TV Stick Basic Edition.


Installing the app

The Fibe TV app is free to download. It can be used on iOS (iOS 8.0 and higher) and Android (OS 4.2 and higher) smartphones and tablets, Apple TV (4th generation and higher) and Amazon Fire TV.

ios thumbGet the app for your Apple device

android thumbGet the app for your Android device

android thumbGet the app for your Amazon device


Once the app is installed, log in using your MyBell username and password.

Note: the Fibe TV app cannot be operated on a device that has been tampered with (i.e., rooting or jailbreaking). The app does not support screen mirroring and screen casting from smartphones and tablets.


Sharing the app on multiple devices

You can use the Fibe TV app on multiple devices at once. Simply install the app on each tablet or smartphone and enjoy.

Things to remember:

  • You cannot watch the same show on two devices at the same time.
  • You can watch content on the Fibe TV app with up to 5 devices per TV account. Devices are automatically added to your TV account the first time they are used to watch content through the app.
  • You can remove a device at any time in the Account settings of the app.


Using the programming guide

When you open the Fibe TV app, the programming guide will appear, giving you access to a wide range of options.

  • To watch live TV on your device, simply tap a channel logo.
  • To see detailed program information, tap a program name to display the Episode info tab.

Other functions:

  • View programming up to 14 days in advance
  • Use filters to view specific channels in the guide, such as Subscribed, HD only, Favourites, English only or French only.
  • Search the guide based on live TV, series and more.
  • Set favourites for quick access to your favourite channels (note: favourites are saved on the device and are not synced with your receiver or other devices).

Please note that the following channels are not available on the Fibe TV app:

  • Accuweather
  • Bloomberg
  • Comedy Time
  • Good Times
  • Juicebox
  • TVO Kids


For Fibe TV customers

As a Fibe TV subscriber in Ontario and Québec you have access to up to 450 channels on the Fibe TV app. Watch content on your smartphone, tablet, computer, Amazon Fire TV Stick Basic Edition or Apple TV (4th generation).

Learn more about the Fibe TV app on Apple TV

Fibe customers have access to additional features in the app:

Using the app as a remote

While at home, the app lets you use your device as a remote control to change channels, access your programming guide, search for programs, and send content to your TV. It also lets you watch, pause, fast forward and rewind live TV. After installing the app, you must pair your mobile device with your Fibe TV receiver to use your device as a remote.

Here’s how:

Make sure your mobile device is connected to your Bell Wi-Fi home network:

  • How to pair to your receiver
  • How to use the Fibe TV app to control your receiver

Note:

  • Each Fibe TV receiver can be paired with 10 devices for use as a remote.
  • You will need to set up the app for each individual Fibe TV receiver you have.
  • The volume and power functions for your television are not available on the Fibe TV app.

Send content from your device to your TV and back

The Fibe TV app allows you to start watching a show on your mobile device and finish it on your TV set. Conversely, you can also start watching a show on your TV set and finish it on your mobile device. Learn how

Using the Fibe TV app with your Apple Watch

Once you’ve set up your iPhone to control your receiver, simply pair the Apple Watch to your iPhone to use your watch as a remote control.

How to control your receiver with your Apple Watch.

  1. On your Apple Watch open the Fibe TV app.
  2. Swipe left and right to access different screens allowing you to control your TV experience.

Using the app to manage recordings

The Fibe TV app gives you remote PVR features, letting you manage your PVR recordings from anywhere.

When away from home, you must log in using your MyBell username and password.

View step-by-step tutorials on using the following features:

  • Set a new recording from your tablet or smartphone
  • Set a new recording from your computer
  • How to browse your recordings from your tablet or smartphone
  • How to browse recordings from your computer
  • How to alter a scheduled recording from your tablet or smartphone
  • How to alter a scheduled recording from your computer

Using the app to watch recordings

You can now watch your recordings with the Fibe TV app on your phone, tablet and Apple TV. Recordings are made available to your devices up to one hour after their completion and will remain available for 45 days.

Things to note:

  • If a channel is only available on a receiver, so are the recordings from that channel.
  • If you extend your recording past the scheduled end time for a program, you can only view the extended portion of the recording on your receiver.
  • You can only watch manual recordings with a receiver
  • If you swap your PVR, recordings from your old PVR will no longer be available on the app.


For Bell Satellite TV customers

As a Bell Satellite TV subscriber in Ontario and Québec, you have access to up to 225 channels on the Fibe TV app. Watch content on your smartphone, tablet, computer, Amazon Fire TV Stick Basic Edition or Apple TV (4th generation).

Learn more about the Fibe TV app on Apple TV

Using the Fibe TV app with your Apple Watch

Once you’ve set up your iPhone to control your receiver, simply pair the Apple Watch to your iPhone to use your watch as a remote control.

How to control your receiver with your Apple Watch.

  1. On your Apple Watch open the Fibe TV app.
  2. Swipe left and right to access different screens allowing you to control your TV experience.


Managing data usage

You can use the Fibe TV app while connected to a mobile (cellular) or Wi-Fi network. Watching HD programming with the Fibe TV app uses approximately 1 GB per hour. SD content uses approximately 0.5 GB per hour.

At home

Watching live TV with the Fibe TV app on your home Wi-Fi will count towards your monthly Internet usage. Learn more about managing your Internet usage

Away from home

Watching TV with the Fibe TV app on a mobile network uses your mobile data. Standard data usage charges may apply.

You can limit how much data the application uses from the My account tab in the settings. You can also disable playback over mobile networks altogether.

Bell Internet and Bell Mobility customers can also keep track of their monthly usage in MyBell.


Troubleshooting the Fibe TV app
Issue On a mobile device On Apple TV On the Amazon Fire TV Stick Basic Edition On a computer (Web)

I experience errors while playing content and playback doesn’t resume.

  1. Make sure that you are connected to the Internet.
  2. Try playing another show.
  3. Close the app fully and make sure it is not running in the background. Learn how
  4. Turn your phone or tablet off and then on.
  1. Make sure that you are connected to the Internet.
  2. Try playing another show.
  3. Close the app fully and make sure it is not running in the background. Learn how
  4. Restart your Apple TV.
  1. Make sure that you are connected to the Internet.
  2. Try playing another show.
  3. Close the app fully and make sure it is not running in the background. Learn how
  4. Restart your Fire TV Stick.
  1. Make sure that you are connected to the Internet.
  2. Try playing another show.
  3. Clear your browser cache and cookies. Learn how to optimize your Internet browser or Safari.
  4. Close your browser and open it again.

I am receiving the following error: "Watching video content on this device is only available when connected to your Bell Home Wi-Fi. (1052)"

 

You can watch TV with the Fibe TV app on Apple TV only from home.

Make sure that you are connected to the Bell Internet service that is associated with your Fibe TV service.

You can watch TV with the Fibe TV app on a Fire TV Stick only from home.

Make sure that you are connected to the Bell Internet service that is associated with your Fibe TV service.Make sure you are connected to your Bell Internet services at home.

 

I am receiving an error related to Adobe Flash Player when trying to watch TV on fibetv.ca.

     
  1. Install the Adobe Flash Player.
  2. Close your browser and open it again.
  3. Visit fibetv.ca and try to play content.

If the error persists, you might need to enable Flash in your browser:

  • Chrome
  • Safari
  • Firefox
  • Internet Explorer
  • Edge


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