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Troubleshooting tools and help

Mobility
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Satellite TV troubleshooting tools

Programming your remote control

Get step-by-step instructions to set up your Satellite TV remote control.

Learn more

Synchronize programming

If channels you subscribe to are missing, use this tool to automatically synchronize channels and restore access.

Start

Help with channels

Easily find all of your favourite channels by name or number.

Learn more

Need more help?

Tell us what you need help with.
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Missing channels

This tool will:

  • Restore access to channels you're subscribed to
  • Automatically synchronize all your channels for you
Start  
We suggest:

Remote control issues

This support page will:

  • Explain how to use your specific remote to control your receiver, TV or other device
  • Provide instructions for changing the batteries in your remote
Visit the support page  
We suggest:

Error codes

This support article will:

  • Identify the error code you’re seeing
  • Explain how to resolve the problem
Read the article  
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Streaming services

This support page will:

  • Help you find a premium channel or free preview of premium content
  • Provide tips for viewing Crave, On Demand and Pay-per-view content
Visit the support page  
We suggest:

Satellite TV support

Visit the Satellite TV support section for more hints, tips and troubleshooting articles.

Visit Satellite TV support  
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