Troubleshooting tools and help
Virtual repair tool
Detect and fix Internet, Fibe TV and Home phone issues with Virtual repair.
Scan the QR code to launch Virtual repair in the MyBell app.
See how Virtual repair works.
Note: the video shows screens from the mobile app that are used as examples only.
Internet troubleshooting tools
Outage check
Check for service outages in your area and get updates on the current status.
Troubleshoot your Wi-Fi
Follow a step-by-step guide to troubleshoot and optimize your home Wi-Fi.
Wi-Fi password management and recovery
Follow a step-by-step guide to find, change and troubleshoot your Wi-Fi (SSID) username and password.
Access modem settings
Access and manage the settings on your modem.
Reboot your modem
Fix most Internet and Wi-Fi issues by rebooting your modem remotely.
Temporary suspension
You can choose to suspend each of your TV, Internet and Home phone services between one and six months. If you need to change or cancel the temporary suspension, you can do so easily in MyBell.
Need more help?
Tell us what you need help with.
We suggest:
Virtual repair tool
This tool will:
- Detect any problems with your Internet, Fibe TV and Home phone services
- Reboot your modem and TV receiver(s)
- Confirm the Bell hardware and network outside your home is working
- Open a repair ticket if a technician follow-up is required
We suggest:
Whole Home Wi-Fi pods
This support article will:
- Help you fix an offline pod
- Improve Internet speeds through your pods
- Link to support for the Bell Wi-Fi app
We suggest:
Bell email support centre
The following resources will help solve your email problems:
We suggest:
Internet security
This support page will:
- Help you activate McAfee Security from Bell
- Provide information about Internet security
We suggest:
Internet support
Visit the Internet support section for more hints, tips and troubleshooting articles.
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