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Mobility

How to reset and restore settings on my Samsung smartphone

Getting started with a new phone?

Transfer your contacts, photos, apps, music and more in just a few simple steps.

Data transfer tool

  1. Swipe up or down to view the apps.
  2. Touch Settings.
  3. Scroll to and touch General management.
  4. Touch Reset.
  5. Touch Reset network settings.
    Reset network settings

    Images may not be exactly as shown.

  6. Touch RESET SETTINGS.
    RESET SETTINGS

    Images may not be exactly as shown.

  7. Touch RESET SETTINGS.
    RESET SETTINGS

    Images may not be exactly as shown.

  8. The network settings have been reset.
  1. Swipe up or down to view the apps.
  2. Touch Settings.
  3. Scroll to and touch General management.
  4. Touch Reset.
  5. Touch Factory data reset.
    Factory data reset

    Images may not be exactly as shown.

  6. Read the warning, then scroll to and touch RESET.
  7. If you're prompted for screen lock credentials, enter your PIN/password/pattern and touch NEXT.
  8. Touch DELETE ALL.
    DELETE ALL

    Images may not be exactly as shown.

  9. The phone will reset and reboot.
  1. Swipe up or down to view the apps.
  2. Touch Settings.
  3. Touch Connections.
  4. Touch Mobile networks.
  5. Touch Access Point Names.
    Access Point Names

    Images may not be exactly as shown.

  6. Touch the Menu icon.
    Menu

    Images may not be exactly as shown.

  7. Touch Reset to default.
    Reset to default

    Images may not be exactly as shown.

  8. Touch RESET.
  9. The APN settings have been reset to default.
Applicable to:

Samsung Galaxy S series (S22 and higher), A series (A03s and higher), Z Flip series (5 and higher), Z Fold series (5 and higher), FE (S22 and higher) series.

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