How to pay my mobile phone bill

If you sign up for pre-authorized payments, we will automatically withdraw the total amount of your bill each month from the bank account of your choice. There is no need for you to call us to confirm that you have made a payment.

Automatic pre-authorized chequing withdrawals are processed approximately 18 calendar days after the bill date shown on your bill.

You'll continue to receive your monthly bill detailing all the charges.

Sign up and make changes online

1. Log in to MyBell.
2. At the top of the page, select My profile.
3. Select the Billing and service profile tab.
4. Select the tab for your Mobility service.
5. Select Change next to Method of payment.
6. Select Bank account and fill out the form.
7. Select Continue.
8. Review the information and select Submit.

Note: please make a one-time payment if you have an outstanding balance on your current bill. Your pre-authorized payments will take one to two bill cycles to get set up in our system.

Make changes using the MyBell app on your mobile device

1. Log in to the MyBell app.
2. Select the More menu option.
3. Select the Profile tab.
4. Select the Billing and services tab.
5. Select the edit icon beside Method of payment.
6. Select Manage payments.
7. Select the method of payment (bank account).
8. Select Continue.
9. Follow the steps in the app to add or change your payment details.
10. Review the information and select Submit.

Cancel pre-authorized payments online

1. Log in to MyBell.
2. At the top of the page, select My profile.
3. Select the Billing and service profile tab.
4. Select the tab for your Mobility service.
5. Select Change next to Method of payment.
6. Select Cancel pre-authorized payments.
7. Select Continue.
8. Review the information and select Submit.

Cancel pre-authorized payments using the MyBell app on your mobile device

1. Log in to the MyBell app.
2. Select the More menu option.
3. Select the Profile tab.
4. Select the Billing and services tab.
5. Select the edit icon beside Method of payment.
6. Select Manage payments.
7. Select the option to cancel your pre-authorized payments.
8. Select Continue.
9. Review the information and select Submit.

Note that cancelling your pre-authorized payment plan does not cancel your Bell Mobility service and you are responsible for any past, present or future amounts owing.

Terms and conditions

• The customer certifies that the information provided in the authorization is correct and that the customer will notify Bell Mobility in the event of any changes.
• The customer certifies that his/her bank account/credit card is in good standing, with sufficient funds to cover the payments as they become due.
• Charges will apply if any payments are not met due to insufficient funds or incorrect credit card information.
• All payments will be drawn from Canadian financial institutions only and will be withdrawn in Canadian funds.
• This agreement can be terminated upon notification, at any time, by either the customer or Bell Mobility.
• Upon termination, any amount due shall be paid directly to Bell Mobility.
• Cancellation of pre-authorized payments does not constitute cancellation of service by Bell Mobility and the customer shall be liable for any past, present or future amounts owing.
• Please allow 10-15 days for processing.

If you sign up for pre-authorized payments, we will automatically withdraw the total amount of your bill each month from the credit card of your choice. There is no need for you to call us to confirm that you have made a payment.

Automatic pre-authorized credit card withdrawals are processed up to seven business days after the bill date shown on your bill.

You'll continue to receive your monthly bill detailing all the charges.

Sign up and make changes online

1. Log in to MyBell.
2. At the top of the page, select My profile.
3. Select the Billing and service profile tab.
4. Select the tab for your Mobility service.
5. Select Change next to Method of payment.
6. Select Credit Card and fill out the form.
7. Select Continue.
8. Review the information and select Submit.

Note: please make a one-time payment if you have an outstanding balance on your current bill. Your pre-authorized payments will take one to two bill cycles to get set up in our system.

Make changes using the MyBell app on your mobile device

1. Log in to the MyBell app.
2. Select the More menu option.
3. Select the Profile tab.
4. Select the Billing and services tab.
5. Select the edit icon beside Method of payment.
6. Select Manage payments.
7. Select the method of payment (credit card).
8. Select Continue.
9. Follow the steps in the app to add or change your payment details.
10. Review the information and select Submit.

Cancel pre-authorized payments online

1. Log in to MyBell.
2. At the top of the page, select My profile.
3. Select the Billing and service profile tab.
4. Select the tab for your Mobility service.
5. Select Change next to Method of payment.
6. Select Cancel pre-authorized payments.
7. Select Continue.
8. Review the information and select Submit.

Cancel pre-authorized payments using the MyBell app on your mobile device

1. Log in to the MyBell app.
2. Select the More menu option.
3. Select the Profile tab.
4. Select the Billing and services tab.
5. Select the edit icon beside Method of payment.
6. Select Manage payments.
7. Select the option to cancel your pre-authorized payments.
8. Select Continue.
9. Review the information and select Submit.

Note that cancelling your pre-authorized payment plan does not cancel your Bell Mobility service and you are responsible for any past, present or future amounts owing.

Terms and conditions

• The customer certifies that the information provided in the authorization is correct and that the customer will notify Bell Mobility in the event of any changes.
• The customer certifies that his/her bank account/credit card is in good standing, with sufficient funds to cover the payments as they become due.
• Charges will apply if any payments are not met due to insufficient funds or incorrect credit card information.
• All payments will be drawn from Canadian financial institutions only and will be withdrawn in Canadian funds.
• This agreement can be terminated upon notification, at any time, by either the customer or Bell Mobility.
• Upon termination, any amount due shall be paid directly to Bell Mobility.
• Cancellation of pre-authorized payments does not constitute cancellation of service by Bell Mobility and the customer shall be liable for any past, present or future amounts owing.
• It is the customer's responsibility to ensure that the credit card information provided to Bell Mobility is up-to-date and accurate. Should your credit card expire during your tenure in the Pre-Authorized Credit Card program, you must notify Bell Mobility of this change in order for your account to remain in good standing.
• Please allow 10-15 days for processing.

View your bill

To view your current and past bills, you can log in to MyBell or the MyBell app on your mobile device.

View my Mobility bill now

How to view your bill in MyBell

How to view your bill in the MyBell app

Payments should be received within 30 days of your bill date to avoid late payment charges.

Payment through your bank

Pay online by making a debit card payment through your bank.

1. Log in to MyBell and access your current bill page.
2. If you have only one Mobility account, select Make a payment. If you have more than one Mobility account, select View service details, then Make a payment.
3. Enter the payment amount.
4. Select a bank name/logo to go to its website.
5. From the bank’s website, you can log in and complete the transaction.
6. To make a payment via Internet banking, you’ll need to provide your 16-digit account number and your 14-digit customer ID # (found on your Mobility bill).

You can find your account number on the first page of every bill, in the top-right corner just above the account summary. It looks something like this: 6555 1234 12344 555.

Your customer ID # is 14 digits with ZZZ in the middle.

Pay now

View your bill

To view your current and past bills, you can log in to MyBell or the MyBell app on your mobile device.

View my Mobility bill now

How to view your bill in MyBell

How to view your bill in the MyBell app

Payments should be received within 30 days of your bill date to avoid late payment charges.

Credit card payment

Pay your bill quickly and easily using a credit card in MyBell or the MyBell app on your mobile device.

1. Upon logging in to MyBell and accessing your current bill page, select Make a payment.
2. Enter the payment amount.
3. Select Pay by credit card.
4. Enter the credit card number.
5. Enter the cardholder name.
6. Enter the expiration date.
7. Enter the card security code.
8. Select Continue to review.
9. Review the information and select Submit to complete the payment.

We accept Visa, MasterCard and American Express. Please allow up to 24 hours for credit card payments to be applied.

Pay now

1. Upon logging in to MyBell and accessing your current bill page, select Notify Bell of a payment.
2. Enter the amount of the payment you made and select the method of payment you used. Then select Continue to review.
3. Review the information and select Submit to complete the notification.