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Internet

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Manage Bell usernames and passwords

Your Bell Internet services may use multiple logins. Below, you’ll find out what they’re for, where to find them and how to manage them.

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

MyBell
Bell modem Wi-Fi and administrator
Bell Internet (b1)
  • To identify yourself when contacting our Customer Service Centre or when logging on bell.ca for the first time
  • To access your Bell Internet personal web space
  • When you signed up for Bell Internet, a Bell Internet user ID (e.g., b1xxxxxx) was provided to you. The modem is configured to use this ID to connect to the Internet.
  • You can locate your Bell Internet user ID:
    • In the welcome kit you received when your Internet service was activated
    • On your bill
    • Within the Internet service section of MyBell
  • Your modem is preconfigured with your Internet access password. If you need to reset that password, you can do so anytime within MyBell

Bell Email address
MyBell
  • Manage your Bell account, billing and services online in MyBell.
  • With MyBell, it’s easy to make changes and check information online – without waiting on the phone or waiting in line at the store.
  • When you click on the links below, you’ll be prompted to log in to MyBell. Once logged in, you’ll see personalized information as well as step-by-step instructions.
  • View bill, pay bill, sign up for pre-authorized payment, notify Bell of a payment, look up billing and payment history.
  • Temporary service suspensions
  • Manage your digital PIN. This PIN will be used as identification whenever you contact Bell.

 

See more helpful articles:

  • Manage MyBell profile
  • Log in to MyBell
  • MyBell registration
  • I forgot my username or password


Bell modem Wi-Fi and administrator

To find and manage your Wi-Fi network name (SSID) and password you can use Bell Wi-Fi app (Home Hub 2000 and 3000) or you can log in and access modem settings.

Home Hub 2000 and 3000: How to view Wi-Fi information in the Bell Wi-Fi app.

Important: To access modem settings, have your device connected to your primary Wi-Fi.

How to view Wi-Fi information in modem settings:

  1. Open a web browser.
  2. Type 192.168.2.1 in the address bar and then press Enter on your keyboard to access your modem's settings.
  3. Click on Manage my Wi-Fi. For the Connection Hub, click Wireless.
  4. If prompted, enter the administrator password. Unless you have changed it, the default password is admin.
  5. Under the Manage my Wi-Fi heading, you will find all your network names and passwords.

 

Administrator:

The administrator password is required when accessing your modem's settings. In the modem settings you can view devices that are connected, and change the Wi-Fi name and password. By default, the password is set to "admin" but you can set your own.

To set or change the administrator password:

  1. Open a web browser.
  2. Type 192.168.2.1 in the address bar and then press Enter on your keyboard to access your modem's settings.
  3. Click on Modem preferences. For the Connection Hub, click on Account settings from the left menu.
  4. Enter your administrator password. Unless you have changed it, the default password is admin.
    • If you have forgotten your administrative password, a factory rest will be required.
  5. Follow the steps. Click Save to confirm the changes.

 

Learn how to factory reset your modem.

Important: Resetting the modem will erase all personalized settings
Home Hub 3000
Home Hub 2000
Home Hub 1000


Bell Internet (b1)
  • To identify yourself when contacting our Customer Service Centre or when logging on bell.ca for the first time
  • To access your Bell Internet personal web space
  • When you signed up for Bell Internet, a Bell Internet user ID (e.g., b1xxxxxx) was provided to you. The modem is configured to use this ID to connect to the Internet.
  • You can locate your Bell Internet user ID:
    • In the welcome kit you received when your Internet service was activated
    • On your bill
    • Within the Internet service section of MyBell
  • Your modem is preconfigured with your Internet access password. If you need to reset that password, you can do so anytime within MyBell


Bell Email address

With Bell email, you'll enjoy an easy-to-use interface, a mobile device-friendly experience, enhanced security, an ad-free inbox and more. Learn more

Reset your password Find your email address

See more helpful articles:

  • Create a Bell email address
  • Troubleshoot issues with Bell email
  • Set up Bell email on a smartphone or computer


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