Manage Bell usernames and passwords

Your Bell Internet services may use multiple logins. Below, you’ll find out what they’re for, where to find them and how to manage them.

MyBell
Bell Wi-Fi and modem administrator
Bell Internet (b1)
  • To identify yourself when contacting our Customer Service Centre or when logging on bell.ca for the first time
  • To access your Bell Internet personal web space
  • When you signed up for Bell Internet, a Bell Internet user ID (e.g., b1xxxxxx) was provided to you. The modem is configured to use this ID to connect to the Internet.
  • You can locate your Bell Internet user ID:
    • In the welcome kit you received when your Internet service was activated
    • On your bill
    • Within the Internet service section of MyBell
  • Your modem is preconfigured with your Internet access password. If you need to reset that password, you can do so anytime within MyBell

Bell Email address
MyBell
  • Manage your Bell account, billing and services online in MyBell.
  • With MyBell, it’s easy to make changes and check information online – without waiting on the phone or waiting in line at the store.
  • When you click on the links below, you’ll be prompted to log in to MyBell. Once logged in, you’ll see personalized information as well as step-by-step instructions.
  • View bill, pay bill, sign up for pre-authorized payment, notify Bell of a payment, look up billing and payment history.
  • Temporary service suspensions

 

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Bell Wi-Fi and modem administrator

To find and manage your Wi-Fi network name (SSID) and password you can use Bell Wi-Fi app (Home Hub 2000, 3000 and 4000) or you can log in and access modem settings.

Home Hub 2000, 3000 and 4000: How to view Wi-Fi information in the Bell Wi-Fi app.

Important: To access modem settings, have your device connected to your primary Wi-Fi.

How to view Wi-Fi information in modem settings:

  1. Open a web browser.
  2. Type 192.168.2.1 in the address bar and then press Enter on your keyboard to access your modem's settings.
  3. Click on Manage my Wi-Fi. For the Connection Hub, click Wireless.
  4. If prompted, enter the administrator password. Unless you have changed it, the default password is the serial number located on the sticker on the back of the modem.
  5. Under the Manage my Wi-Fi heading, you will find all your network names and passwords.

 

Administrator:

The administrator password is required when accessing your modem's settings. In the modem settings you can view devices that are connected, and change the Wi-Fi name and password. By default, the password is the serial number located on the sticker on the back of the modem but you can set your own.

To set or change the administrator password:

  1. Open a web browser.
  2. Type 192.168.2.1 in the address bar and then press Enter on your keyboard to access your modem's settings.
  3. Click on Modem preferences. For the Connection Hub, click on Account settings from the left menu.
  4. Enter your administrator password. Unless you have changed it, the default password is the modem serial number.
    • If you have forgotten your administrative password, a factory rest will be required.
  5. Follow the steps. Click Save to confirm the changes.

 

Learn how to factory reset your modem.

Important: Resetting the modem will erase all personalized settings
Home Hub 4000
Home Hub 3000
Home Hub 2000
Home Hub 1000

Bell Internet (b1)
  • To identify yourself when contacting our Customer Service Centre or when logging on bell.ca for the first time
  • To access your Bell Internet personal web space
  • When you signed up for Bell Internet, a Bell Internet user ID (e.g., b1xxxxxx) was provided to you. The modem is configured to use this ID to connect to the Internet.
  • You can locate your Bell Internet user ID:
    • In the welcome kit you received when your Internet service was activated
    • On your bill
    • Within the Internet service section of MyBell
  • Your modem is preconfigured with your Internet access password. If you need to reset that password, you can do so anytime within MyBell

Bell Email address

With Bell email, you'll enjoy an easy-to-use interface, a mobile device-friendly experience, enhanced security, an ad-free inbox and more. Learn more

Reset your password Find your email address

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