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Topping up and managing your Prepaid account

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

Checking your account balance
Adding funds with a top-up card
Adding funds with a credit card
Registering for pre-authorized top-ups
Cancelling pre-authorized top-ups
Pre-authorized payment terms
Managing your add-ons

Depending on your Prepaid setup, you can add texting, data and calling features.

Update your add-ons now

MyBell app

  1. Launch the MyBell app on your device.
  2. Touch your phone number.
  3. Scroll down to Add-ons and touch Manage.
  4. We will add a long distance calling feature in this example.
  5. Touch Long distance.
  6. Select a long distance feature and touch Review changes.
  7. Touch Submit changes.
  8. The long distance feature has been added.

See the tutorial: Managing your add-ons

MyBell (Web)

  1. Log in to MyBell.
  2. Scroll down to and select Add/remove add-ons.
  3. Select the add-on you want to add or remove and select Continue.
  4. Review your changes and select Submit.
  5. Your add-ons have been updated.

Monitoring your usage (MyBell app only)
Checking your account balance

View your balance now

MyBell app

  1. Launch the MyBell app on your device.
  2. Touch Balance at the bottom of the screen.
  3. Your balance and account details are displayed.

See the tutorial: Checking your account balance

MyBell (Web)

  1. Log in to MyBell.
  2. Select Prepaid account.
  3. Your balance and account details are displayed.


Adding funds with a top-up card

Top up with a prepaid card now

MyBell app

  1. Launch the MyBell app on your device.
  2. Touch TOP UP NOW.
  3. Touch PREPAID CARD.
  4. Enter the top-up PIN. Take note of the value of the top-up after validation. Touch Submit.
  5. Review the Terms of Service and touch I AGREE.
  6. Confirm your new balance.

Note: If you’re late topping up your account, it will take up to 30 minutes before your device will be ready to use again.

See the tutorial: Adding funds with a top-up card

MyBell (Web)

  1. Log in to MyBell.
  2. Scroll down to and select Top up now.
  3. Select By prepaid card and select Next.
  4. Enter the prepaid card number into both fields.
  5. Select Next.
  6. Review your top-up details, accept the Terms of Service and select Submit.
  7. Confirm your new balance.


Adding funds with a credit card

Top up using a credit card now

MyBell app

  1. Launch the MyBell app on your device.
  2. Touch TOP UP NOW.
  3. Touch CREDIT CARD.
  4. Select the top-up amount you want to add. 
  5. Enter your credit card details and security code and touch REVIEW.
  6. Review your top-up amount and touch MAKE PAYMENT.
  7. Review the Terms of Service and touch I AGREE.
  8. Confirm your new balance.

 See the tutorial: Adding funds with a credit card

MyBell (Web)

  1. Log in to MyBell.
  2. Scroll down to and select Top up now.
  3. Select By credit card and select Next.
  4. Select the top-up amount and choose the credit card option from the drop-down list.
  5. Enter your credit card details and security code and select Next.
  6. Review your top-up details, accept the Terms of Service and select Submit.
  7. Confirm your new balance.


Registering for pre-authorized top-ups

The pre-authorized top-up program adds funds to your Prepaid phone account by the amount that you've set whenever your balance drops below $5, your funds expire or a combination of both.

Set up pre-authorized top-ups now

MyBell app

  1. Launch the MyBell app on your device.
  2. Touch Pre-authorized top-ups.
  3. Select an automatic top-up option.
  4. We will set up a monthly top-up in this example.
  5. Confirm your top-up amount and method of payment and touch CONTINUE.
  6. Enter your credit card information and touch REVIEW PAYMENT DETAILS.
  7. Confirm your payment and credit card information and touch Submit.
  8. Review the Terms of Service and Pre-authorized Payment Terms and touch I AGREE.
  9. Your pre-authorized payments have been set up.

See the tutorial: Registering for pre-authorized top-ups

MyBell (Web)

  1. Log in to MyBell.
  2. Scroll down to and select Learn about pre-authorized top-ups.
  3. Select an automatic top-up option:
  4. monthly, balance or a combination. We will set up a balance top-up in this example. 
  5. Select Next.
  6. Select the balance to top-up at and the amount to be added.
  7. Select credit card from the Method of payment drop-down list. Enter your card details and security code.
  8. Select Next.
  9. Confirm your automatic top-up details. Review the Terms of Service and Pre-authorized Payment Terms and check the box.
  10. Select Submit.
  11. Your pre-authorized top-up has been set up.


Cancelling pre-authorized top-ups

Cancel pre-authorized top-ups now

MyBell app

  1. Launch the MyBell app on your device.
  2. Touch Balance.
  3. Touch Manage under Your automatic top-up status.
  4. Touch CANCEL PRE-AUTHORIZED PAYMENTS.
  5. Confirm you want to cancel pre-authorized top-ups and touch SUBMIT.
  6. Your pre-authorized top-ups have been cancelled.

See the tutorial: Cancelling pre-authorized top-ups

MyBell (Web)

  1. Log in to MyBell.
  2. Scroll down to and select Change pre-authorized top-up.
  3. Select Cancel pre-authorized top-ups and select Next.
  4. Confirm you want to cancel pre-authorized top-ups and select Submit.
  5. Your pre-authorized top-ups have been cancelled.  


Pre-authorized payment terms

You expressly authorize Bell to charge your credit card or other pre-authorized payment vehicle the amount of any charges (including taxes) due under your account if (a) you have requested pre-authorized payment via credit card or other pre-authorized payment vehicle, (b) such charges (including any amounts due as a result of termination of Services before the end of your Service Commitment Period) are outstanding or (c) the Services and this Agreement are terminated. This will constitute Bell’s sufficient authority for doing so. You promise that the credit card for which you have provided information to Bell is in your name, is valid and has not expired. You promise to promptly advise Bell if your credit card information changes due to its loss, theft, cancellation or expiry or other reason.

Address:

Bell Canada
P.O. Box 9000
North York, Ontario
M3C 2X7

Phone: 310-BELL (2355)


Review the Bell Mobility Terms of Service


Managing your add-ons

Depending on your Prepaid setup, you can add texting, data and calling features.

Update your add-ons now

MyBell app

  1. Launch the MyBell app on your device.
  2. Touch your phone number.
  3. Scroll down to Add-ons and touch Manage.
  4. We will add a long distance calling feature in this example.
  5. Touch Long distance.
  6. Select a long distance feature and touch Review changes.
  7. Touch Submit changes.
  8. The long distance feature has been added.

See the tutorial: Managing your add-ons

MyBell (Web)

  1. Log in to MyBell.
  2. Scroll down to and select Add/remove add-ons.
  3. Select the add-on you want to add or remove and select Continue.
  4. Review your changes and select Submit.
  5. Your add-ons have been updated.


Monitoring your usage (MyBell app only)

Depending on your Prepaid add-ons, you can monitor your texting, calling and data usage in the MyBell app.

View your usage now

MyBell app

  1. Launch the MyBell app on your device.
  2. Touch Balance.
  3. Scroll down to view your text, voice, and data usage details and expiry date of features.

See the tutorial: Monitoring your usage


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