How to pay my mobile phone bill

Online through My Bell

The quickest and easiest way to pay your mobile phone bill is to log in to MyBell and make a one-time credit card payment.

Using your credit card, you have the option to make a one-time payment or monthly pre-authorized payments.

1. Log in to MyBell.
2. If you have only one Mobility account, click Make a payment. If you have more than one Mobility account, select View service details, then Make a payment.
3. Enter the payment amount and credit card details, and select Next.
4. Review your payment information and select Submit.

On your mobile device using the MyBell app:

1. Log in to the MyBell app.
2. Select Pay now.
3. Enter the amount you want to pay and Select Continue.
4. Enter your credit card information and select Continue.
5. Review your payment information and select Submit.

Online through your bank:

If you subscribe to online banking with a participating financial institution, you can pay your mobile phone bill through your financial institution's website. When you set up online banking, make sure to use your 14-digit Customer Identification Number (found in the top-right corner of your bill).

Once logged in to MyBell, select your bank and you’ll be redirected to your bank’s website.

Please allow two to five business days for payments to be processed.

If you sign up for pre-authorized payments, we will automatically withdraw the total amount of your bill each month from the bank account or credit card of your choice. There is no need for you to call us to confirm that you have made a payment.

Automatic pre-authorized chequing withdrawals are processed approximately 18 calendar days after the bill date shown on your invoice. Automatic pre-authorized credit card withdrawals are processed up to seven business days after the bill date shown on your invoice.

You'll continue to receive your monthly invoice detailing all the charges.

Sign up and make changes online

1. Log in to MyBell.
2. At the top of the page, select My profile.
3. Select the Billing and service profile tab.
4. Select the tab for your Mobility service.
5. Select Change next to Method of payment.
6. Select Credit card or Bank account and fill out the form.
7. Select Continue.
8. Review the information and click Submit.

Make changes using the MyBell app on your mobile device

1. Log in to the MyBell app.
2. Select the More menu option.
3. Select the Profile tab.
4. Select the Billing and services tab.
5. Select the edit icon beside Method of payment.
6. Select Manage payments.
7. Select the method of payment (bank account or credit card).
8. Select Continue.
9. Follow the steps in the app to add or change your payment details.
10. Review the information and select Submit.

Cancel pre-authorized payments online

1. Log in to MyBell.
2. At the top of the page, select My profile.
3. Select the Billing and service profile tab.
4. Select the tab for your Mobility service.
5. Select Change next to Method of payment.
6. Select Cancel pre-authorized payments.
7. Select Continue.
8. Review the information and click Submit.

Cancel pre-authorized payments using the MyBell app on your mobile device

1. Log in to the MyBell app.
2. Select the More menu option.
3. Select the Profile tab.
4. Select the Billing and services tab.
5. Select the edit icon beside Method of payment.
6. Select Manage payments.
7. Select the option to cancel your pre-authorized payments.
8. Select Continue.
9. Review the information and select Submit.

Note that cancelling your pre-authorized payment plan does not cancel your Bell Mobility service and you are responsible for any past, present or future amounts owing.

Terms and conditions

• The customer certifies that the information provided in the authorization is correct and that the customer will notify Bell Mobility in the event of any changes.
• The customer certifies that his/her bank account/credit card is in good standing, with sufficient funds to cover the payments as they become due.
• Charges will apply if any payments are not met due to insufficient funds or incorrect credit card information.
• All payments will be drawn from Canadian financial institutions only and will be withdrawn in Canadian funds.
• This agreement can be terminated upon notification, at any time, by either the customer or Bell Mobility.
• Upon termination, any amount due shall be paid directly to Bell Mobility.
• Cancellation of pre-authorized payments does not constitute cancellation of service by Bell Mobility and the customer shall be liable for any past, present or future amounts owing.
• It is the customer's responsibility to ensure that the credit card information provided to Bell Mobility is up-to-date and accurate. Should your credit card expire during your tenure in the Pre-Authorized Credit Card program, you must notify Bell Mobility of this change in order for your account to remain in good standing.
• Please allow 10-15 days for processing.