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I can't access my Bell Mobility Message Centre (voicemail) mailbox

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You can access your Message Centre mailbox from any mobile phone or regular touchtone phone.

The following can affect your ability to access your Message Centre voicemail:

  • Dialling pattern based on the type of phone line
  • Prepaid funds depleted
  • Call Forwarding enabled
Dialling directly from your mobile phone:
  1. Press and hold the 1 key.
  2. If prompted, enter your 10-digit mobile phone number.
  3. If prompted, enter your voicemail password.
  4. You’ll hear menu options and prompts to help you use Message Centre.

Note: roaming rates apply when calling from outside of Canada.

Dialling from a landline or someone else’s phone:
  1. Dial your 10-digit mobile phone number.
  2. While the voicemail greeting is playing, press # to hear the password prompt.
  3. Enter your voicemail password.
  4. You’ll hear menu options and prompts to help you use Message Centre.
If your prepaid funds are depleted:

If you are using a prepaid (pay as you go) plan, please top up your account if the available funds are less than 35¢.

If Call Forwarding is enabled:

If you have Call Forwarding turned on, it will override the Message Centre. Turn off Call Forwarding to access your voice mailbox.

If your Message Centre password isn’t working:

Learn what to do if your Message Centre password does not work.