You can access your Message Centre mailbox from any mobile phone or regular touchtone phone.
The following can affect your ability to access your Message Centre voicemail:
- Dialling pattern based on the type of phone line
- Prepaid funds depleted
- Call Forwarding enabled
- Press and hold the 1 key.
- If prompted, enter your 10-digit mobile phone number.
- If prompted, enter your voicemail password.
- You’ll hear menu options and prompts to help you use Message Centre.
Note: roaming rates apply when calling from outside of Canada.
Dialling from a landline or someone else’s phone:- Dial your 10-digit mobile phone number.
- While the voicemail greeting is playing, press # to hear the password prompt.
- Enter your voicemail password.
- You’ll hear menu options and prompts to help you use Message Centre.
If you are using a prepaid (pay as you go) plan, please top up your account if the available funds are less than 35¢.
If Call Forwarding is enabled:If you have Call Forwarding turned on, it will override the Message Centre. Turn off Call Forwarding to access your voice mailbox.
If your Message Centre password isn’t working:Learn what to do if your Message Centre password does not work.
