I can't access my Message Centre (voicemail) mailbox

Is Message Centre included in your plan?

To confirm, log in to My Bell to review your plan details. Message Centre may appear in bundles such as FUN10 or FUN20.
If you are unsure please contact us with your account information ready, to add a Message Centre feature.

Are you following the right steps to access your Message Centre mailbox?

You can access your voice mailbox from any mobile or regular touchtone phone. If you use your mobile phone, the steps for accessing Message Centre are different depending on which Bell Mobility network your mobile phone or smartphone uses.

Do you know which network your device uses?

• HSPA/UMTS
• EVDO/1XRTT
• Not sure which network your device works on?

HSPA/UMTS

1. Press and hold the 1 key.
2. Enter your password if you’re prompted to do so.
3. You’ll hear menu options and prompts to help you use Message Centre.

EVDO/1XRTT

1. Dial your area code + mobile phone number, then press SEND.
   Note: If you’re calling long distance, dial 11 digits (1 + area code + mobile phone number).

   Press # to skip the voicemail greeting if necessary. If you're calling from your own mobile phone, you'll automatically skip the greeting.

2. Enter your password if you’re prompted to do so.
3. You’ll hear menu options and prompts to help you use Message Centre.

Other phone

1. If you're calling from within Canada, access your voice mailbox by dialling your area code + mobile phone number. Outside of Canada, dial 1 647 383-BELL (2355). Long distance charges will apply. Tip: On a touchtone phone while the voicemail greeting is playing, press # to hear the password prompt.
2. Enter your password if you’re prompted to do so.
3. You’ll hear menu options and prompts to help you use Message Centre.

Is your account Prepaid?

Please top up your account if the available funds are less than 35¢.

Is Call Forwarding enabled?

If you have Call Forwarding turned on it will override the Message Centre. Turn off Call Forwarding to access your voice mailbox.

Are you receiving an incorrect password error?

Learn what to do if your Message Centre password does not work.

If you require further assistance, please contact us.