If you’re on the phone and don't hear any Call Waiting beeps before Online Voice Mail picks up, check that you subscribe to Call Waiting. Without Call Waiting, Online Voice Mail will pick up immediately if you’re on the line or dialling.
Also check that your Online Voice Mail is set to at least 4 rings. To change the number of rings:
- Dial *94 and listen for a staggered dial tone.
- Enter how many rings you would like callers to hear before Online Voice Mail picks up (0 to 9).
- Listen for two confirmation beeps, like a busy signal.
- Hang up.