Federal Navigation
mybell.bell.ca
EN
ON

Select a language

Select a region

Save my selections
Search
Store Locator

Find a store

Search
Login navigation
Log in / Register
Selected search filter All topics

How to suspend or redirect my Bell Home phone service

Contact us

What is temporary service suspension?

Temporary service suspension helps you save money by suspending your phone service while you’re away or on vacation without having to disconnect your phone line or change your phone number. Your service is reactivated automatically on the date you choose.

There is a one-time fee to set up a temporary service suspension. There are no monthly fees for temporary service suspension, with the exception of Rent-to-own sets, outright sales financing sets and long distance plans with monthly rates.

One-time fee for temporary service suspension:

  • $40 for up to 3 months (minimum of 2 weeks to a maximum of 3 months)
  • $50 for up to 6 months (minimum of 2 weeks to a maximum of 6 months)

Note: If your alarm service is dependent on your telephone line, you may not want to suspend your service.

Set up your temporary Home phone service suspension

You can choose to:

  1. Fully suspend you service. Callers will hear a recorded message saying that the number is not in service.
  2. Redirect your calls to another number for an additional $2.80 a month. If you have a Bell Calling Card, you can use it as usual.

Log in to MyBell to set up your temporary suspension.

NOTE: Your service will be reactivated automatically on the date you choose when you are setting up your temporary suspension.

Last Updated:20/01/2014

What is temporary service suspension?

Temporary service suspension helps you save money by suspending your phone service while you’re away or on vacation without having to disconnect your phone line or change your phone number. Your service is reactivated automatically on the date you choose.

There is a one-time fee to set up a temporary service suspension. There are no monthly fees for temporary service suspension, with the exception of Rent-to-own sets, outright sales financing sets and long distance plans with monthly rates.

One-time fee for temporary service suspension:

  • $40 for up to 3 months (minimum of 2 weeks to a maximum of 3 months)
  • $50 for up to 6 months (minimum of 2 weeks to a maximum of 6 months)

Note: If your alarm service is dependent on your telephone line, you may not want to suspend your service.

Set up your temporary Home phone service suspension

You can choose to:

  1. Fully suspend you service. Callers will hear a recorded message saying that the number is not in service.
  2. Redirect your calls to another number for an additional $2.80 a month. If you have a Bell Calling Card, you can use it as usual.

Log in to MyBell to set up your temporary suspension.

NOTE: Your service will be reactivated automatically on the date you choose when you are setting up your temporary suspension.


Last Update:20/01/2014


Changing your reactivation date

Your home phone service will automatically be restored on your selected date with all your services retained, including pre-authorized payments.

If you need to change your reactivation date, call 310-BELL (2355) from Ontario and Quebec.
Call 1 800 668-6878 from anywhere else in North America.


Last Update:20/01/2014


Was this article useful?

500 characters left.

My articles Info

"Recently viewed articles" automatically lists pages you view. Click "Save to my articles" on an article page to store it under "Saved articles."

Recently viewed articles

Saved articles