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My Bell Home phone is not working

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Troubleshooting your phone

Before you begin:

  • Make sure your phone is not off the hook. 
  • If you are using a cordless phone, make sure the battery is working and charged. 
  • Confirm that other devices connected to your phone line are plugged in correctly (e.g., answering machine, fax, computer modem, alarm system). 
  • Ensure the volume on your phone is turned up.

No dial tone 

If there is no dial tone on  your phone line and you hear either static or nothing at all, try the  following:

  1. Unplug all your phones and devices from every phone jack on your line (phones, answering machines, fax machines, modems, splitters, etc). 
  2. Wait at least 60 seconds, then plug in a basic corded phone. 
  3. Listen for a dial tone. If you hear a dial tone, plug in another device and then listen again. If you still hear a dial tone, continue plugging in the rest of your devices, checking for dial tone after each one. 
  4. If you don’t hear a dial tone after plugging in a device, unplug it. It may be causing the problem and you should have it checked.

If the problem persists,  please call 6-1-1 from a Bell landline, *611 from a Bell mobile  phone or 310-BELL (2355) from any phone (area code  not required).

Noise on the line

If you hear noises such as  static, clicking or radio interference on your phone line, try the following:

  1. Unplug all your phones and devices from every phone jack on your line (phones, answering machines, fax machines, modems, splitters, etc). 
  2. Wait at least 60 seconds, then plug in a basic corded phone. 
  3. Listen for noise on your phone line. If the line sounds clear, plug in another device and then listen again. If the line remains clear, continue plugging in the rest of your devices, checking for noise after each one. 
  4. If the noise returns after plugging in a device, unplug it. It may be causing the problem and you should have it checked.

If the problem persists,  please call 6-1-1 from a Bell landline, *611 from a Bell Mobile  phone or 310-BELL (2355) from any phone (area code  not required).

Phone doesn’t ring

If your phone doesn’t ring  when people call you, even though the caller hears ringing, try the following:

  1. Ensure the ringer volume on your phone is turned up. 
  2. Unplug all your phones and devices from every phone jack on your line (phones, answering machines, fax machines, modems, splitters, etc). 
  3. Wait at least 60 seconds, then plug in a basic corded phone. 
  4. Use your mobile phone to call your home phone or have someone else call. If your phone rings, plug in another device and then try calling again. If your phone rings, continue plugging in the rest of your devices, checking if the phone rings after each one. 
  5. If your phone does not ring after plugging in a device, unplug it. It may be causing the problem and you should have it checked.

If the problem persists,  please call 6-1-1 from a Bell landline, *611 from a Bell Mobile  phone or 310-BELL (2355) from any phone (area code  not required).

Last Updated:22/08/2014

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