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Unlock your Bell device

Policies

Protecting your new phone from fraud is important to us.

That's why we've added a 60-day security lock to your new phone, ensuring that it can only be used on the Bell network. After 60 days from the activation of your phone, it will unlock automatically. Should you need to unlock your phone sooner, please call us at 1 800 667-0123.

To see if your Bell device is unlocked

Apple iOS devices:

Go to Settings > General > About > Carrier Lock. If No SIM Restriction is displayed, your device is unlocked.

Google devices:

Go to Settings > Network & Internet > SIMs. Select the active SIM listed, scroll down to Network and toggle off Automatically select network. The device will scan for mobile networks. If you see network operators other than Bell, your device is unlocked.

Samsung devices:

Go to Settings > Connections > Mobile networks > Network operators and toggle off Select automatically. eSIM-activated devices may need to select the eSIM at the bottom of the screen if the toggle is greyed out. The device will scan for mobile networks. If you see network operators other than Bell, your device is unlocked.

Motorola devices:

Go to Settings > Network & Internet > Mobile Network > Advanced. Scroll down to Network and toggle off Automatically select network. The device will scan for mobile networks. If you see network operators other than Bell, your device is unlocked.

LG devices:

Go to Settings > Network & Internet > Mobile networks > Network operators > Search networks. The device will scan for mobile networks. If you see network operators other than Bell, your device is unlocked.

Unlock your device

Your device must meet all eligibility conditions below. Bell may refuse any unlock request that appears intended to defraud Bell or its customers.

Check if you’re eligible:

  • The device is not flagged as lost or stolen.
  • Your device must be locked to the Bell network. Bell can only unlock Bell devices.
  • Your account is in good standing.
  • It has been at least 60 days since you activated your device on the Bell network.

If it has been less than 60 days since you activated on the Bell network but you meet the other eligibility criteria, please call us at 1 800 667-0123 to unlock your device.