Learn and use my Arlo Go camera

Your Arlo Go Camera requires an activated Bell SIM card with a mobile data plan to access the Bell mobile network.

Bring the Arlo Go camera indoors before removing its housing to avoid potentially exposing the inside of the camera to water.

Note: the SD card slot is located next to the SIM card slot.

Arlo Go

1. Unlock the battery compartment by pressing and holding the latch.
2. Gently pull the camera battery door to open the compartment.
3. Remove the battery.
4. Insert the activated Bell SIM card into the camera’s SIM card slot.
5. Align the SIM card so that the side of the card with the notch is at the top.
6. Press the edge of the Bell SIM card until it locks into place and you hear a click.
7. Replace the battery.
8. Gently close the camera battery door to close the compartment.

Arlo Go 2

1. Press the button on the magnetic charging port to release the camera from its housing.
2. With a click sound, the camera slides partially out of the housing.
3. Pull the camera until it separates from the housing.
4. Remove the battery.
5. Insert the activated Bell SIM card into the camera’s SIM card slot.
6. Align the SIM card so that the side of the card with the notch is at the top.
7. Press the edge of the Bell SIM card until it locks into place and you hear a click.
8. Replace the battery.
9. Slide the camera back inside the camera housing until it clicks.

Applicable to: Arlo Go and Arlo Go 2

Charge the battery before mounting your camera. The indoor charging cable that came with your camera works with most power adapters.

1. Download the Arlo app on your smartphone or tablet.
2. Open the Arlo app.
3. Tap Add Device.
4. Follow the Arlo app instructions to add your Arlo Go camera.

During the setup process, the Arlo app:

• Detects the activated SIM card in your camera and attempts to access the mobile network associated with the SIM card.
• Prompts you to scan one or more QR codes displayed in the app with your Go Camera.
• Discovers your camera and offers you the option to connect to a 2.4 GHz Wi-Fi network. Use this option when the camera is in range of a Wi-Fi network.
• Guides you through camera positioning.

For more information, refer to the user guide.

Applicable to: Arlo Go and Arlo Go 2

When setting up the LTE connection, the camera must scan a QR code from the Arlo app. If your camera doesn’t emit a chime sound after scanning the QR code, then it wasn’t successful.

If your camera didn’t scan the QR code, try the following:

• Move your mobile device farther from, or closer to, the camera lens.

  Position your mobile device about 6 in. (15 cm) from the camera lens and slowly move it closer. If that doesn’t work, try moving your mobile device farther away. You can also try different angles.

• Decrease or increase the brightness on your mobile device.

  Your mobile device’s brightness might be too high or too low for your camera to scan the QR code.

  • If you’re in a low-light area, try setting the brightness on your mobile device to the 50 percent level.
  • If you’re in a bright area, try raising the brightness on your mobile device to the highest level.

• Disable Dark Mode if using an Apple device.

  In your iOS settings, scroll down and select Display & Brightness. Choose Light mode under the Appearance options.

• Scan the QR code in an evenly lit area.

  Avoid scanning the QR code in the dark or in direct sunlight. If you are installing outside at night, turn on porch lights. If your camera is exposed to direct sunlight during installation, provide some shade.

• Check your mobile device’s camera permissions.

  On your Android or iOS device, ensure that the Arlo app has access to the phone’s camera in device settings.

• Try using a mobile device with a larger screen such as a tablet or iPad, if available.
• Clean the camera lens.

  The camera lens might have debris or a smudge on it, hindering its ability to scan the QR code. Try using a lint-free cloth to remove anything that might prevent the camera from scanning the QR code.

By resetting your Arlo Go Camera to its factory default settings, the camera is removed from your account. You must then follow the Arlo app setup process to use your camera again.

Bring the Arlo Go camera indoors before removing its housing to avoid potentially exposing the inside of the camera to water.

Arlo Go

1. Press and release the sync button on the top of the camera. You’ll hear a click.
2. Hold the camera about 8 inches in front of this QR code until you hear a chime.



Your Arlo Go camera is reset to factory default settings.

Arlo Go 2

1. Press the release button on the bottom next to the magnetic charging port to release the camera from its housing.
2. With a click sound, the camera slides partially out of the housing.
3. Pull the camera until you see the sync button.
4. Press and hold the sync button on the camera for about 15 seconds, until the camera LED begins blinking amber, then let go.

   Make sure to let go of the sync button when the camera LED begins blinking amber. If you hold the sync button too long, you must restart the factory reset process until the camera LED blinks amber three times after letting go of the sync button.

5. Insert the camera back into its camera housing until it clicks into place.

Your Arlo Go camera is reset to factory default settings.

1. Select the Arlo icon on your mobile device. If using a computer, enter my.arlo.com/#/login  in the address bar of a browser. The Devices page appears.
2. Select Settings. The Settings page appears.
3. Tap or click My Devices. A list of cameras appears.
4. Select the camera. The settings for the camera appear.
5. Scroll down and select Remove Device. The camera is removed from your account and its settings are deleted.