How to top up the funds in my prepaid phone account

The Automatic Low Balance top-up option¹ tops up your prepaid phone account by the amount that you've set whenever your balance drops below $5 or your funds expire.

To register for the Automatic Low Balance top-up option

On your computer or tablet, you can top up your prepaid phone account balance in MyBell.

1. Log in to MyBell.
2. On the Overview tab, under My prepaid account, click Learn about pre-authorized top-ups.
3. Select Automatic Low Balance top-up option and follow the onscreen instructions.

On your smartphone, you can use the MyBell app.

1. Launch the MyBell app.
2. Click Set up pre-authorized payments.
3. Select Automatic Low Balance top-up option and follow the onscreen instructions.

¹ If your balance is below $0, your credit card or bank account will be charged the amount required to bring it to $0 as well as the amount required to bring your account balance to your registered amount. Taxes extra. Allow up to 48 hours for funds to be added to your account.

The Automatic Monthly top-up automatically tops up your account by the amount that you've set on a designated day every month. The funds are deducted directly from your bank account or credit card every month, and you don’t have to worry about any unused balance expiring.

Plus, get monthly bonus data when you sign up for one of our Automatic Monthly top-up options on eligible plans.*

If you want to stay on your current plan and register for one of our Automatic Monthly top-up options, you will receive the bonus that is associated with your current plan.

To register for the Automatic Monthly top-up:

1. Log in to My Bell.
2. On the Overview tab, under My prepaid account, click Learn about pre-authorized top-ups.
3. Select Automatic Monthly top-up and follow the onscreen instructions.

On your smartphone, you can use the MyBell app:

1. Launch the MyBell app.
2. Click Set up pre-authorized payments.
3. Select Automatic Monthly top-up and follow the onscreen instructions.

(*) Bonus data available upon registering for one of these options: Automatic Monthly top-up or Automatic Monthly/Low Balance top-up. Offer available to new customers or existing customers changing their plan since April 2, 2024. The bonus data will be applied to your account monthly after each successful automatic monthly top-up and total monthly charge (plan and add-ons) payment for each month, so long as your account is in good standing and continues to meet the bonus data requirements. If the bank account or credit card provided cannot be charged or you are no longer registered for Automatic Monthly top-up or Automatic Monthly/Low Balance top-up option, the bonus data will not be applied and will be automatically removed from your account. Any unused bonus data expires after 30 days.

Customers who activated prior to April 2, 2024, and register for Automatic Monthly top-up or Automatic Monthly/Low Balance top-up option on their current plan will receive the bonus associated with their plan. Migrations to new plans will cause loss of old pre-authorized top-up bonus. Bonus applies to Automatic Monthly or Automatic Monthly/Low Balance top-up option. Bonus is valid for 30 days. Unused bonus does not carry over.

The Automatic Monthly/Low balance top-up option tops up your account by the amount that you've set on a designated day each month and if your funds drop to $5 before the end of each month. Unused allowance funds carry over to the next month.

Plus, get monthly bonus data when you sign up for one of our Automatic Monthly top-up options on eligible plans.*

If you want to stay on your current plan and register for one of our Automatic Monthly top-up options, you will receive the bonus that is associated with your current plan.

To register for the Automatic Monthly/Low Balance top-up option:

On your computer or tablet, you can top up your prepaid phone account balance in MyBell.

1. Log in to My Bell.
2. On the Overview tab, under My prepaid account, click Learn about pre-authorized top-ups.
3. Select Automatic Monthly/Low Balance top-up option and follow the onscreen instructions.

On your smartphone, you can use the MyBell app.

1. Launch the MyBell app.
2. Click Set up pre-authorized payments.
3. Select Automatic Monthly/Low Balance top-up option and follow the onscreen instructions.

(*) Bonus data available upon registering for one of these options: Automatic Monthly top-up or Automatic Monthly/Low Balance top-up. Offer available to new customers or existing customers changing their plan since April 2, 2024. The bonus data will be applied to your account monthly after each successful Automatic Monthly top-up and total monthly charge (plan and add-ons) payment for each month, so long as your account is in good standing and continues to meet the bonus data requirements. If the bank account or credit card provided cannot be charged or you are no longer registered for Automatic Monthly top-up or Automatic Monthly/Low Balance top-up option, the bonus data will not be applied and will be automatically removed from your account. Any unused bonus data expires after 30 days.

Customers who activated prior to April 2, 2024, and register for Automatic Monthly top-up or Automatic Monthly/Low Balance top-up option on their current plan will receive the bonus associated with their plan. Migrations to new plans will cause loss of old pre-authorized top-up bonus. Bonus applies to Automatic Monthly or Automatic Monthly/Low Balance top-up option. Bonus is valid for 30 days. Unused bonus does not carry over.

Note that you must use the minutes from your prepaid card before they expire (see the funds expiry chart). However if you add funds to your account before the expiry date, you’ll be able to carry over your unused minutes. If you miss the expiry date, your unused minutes can be restored if you top up within seven days.

You can add funds from your prepaid card to your account online from your computer or tablet.

You can add funds from your prepaid card to your account online from your computer or tablet:

1. Log in to or register for MyBell.
2. Under My prepaid account, select Top up now.
3. Select By prepaid card.
4. Enter the card number and complete the transaction.

On your smartphone, you can top up your account using the MyBell app.

1. Launch the MyBell app
2. Click Top up.
3. Select Prepaid card.
4. Enter the card number and complete the transaction

The easiest way to use your credit card to add funds to your prepaid phone account is online with your computer or tablet.

1. Log in to My Bell.
2. Under My prepaid account, select Top up now.
3. Select By credit card.
4. Choose the top-up amount and complete the transaction.

If you prefer, you can top up your account using the MyBell app:

1. Launch the MyBell app
2. Click Top up.
3. Select Credit card.
4. Choose the top up amount and complete the transaction.

To register for the Express Top Up Program:

1. On your computer or tablet, log in to MyBell.
2. Select the Prepaid account tab.
3. Under Top up options and Express Top-up Service, select Create your express service PIN
4. Follow the onscreen instructions to register to for the Express Top Up Program.