Check the status of your repair
Enter your mobile phone number (e.g., 1234565678) or repair tracking number (e.g., BB-000123456).
Repairs & warranties
Track your repair
We encountered a problem.
Please enter your mobile phone number or repair tracking number.We encountered a problem.
Please make sure the mobile phone number or repair tracking number you entered is in the correct format.- Your phone number must be 10 digits long (no spaces).
- Your repair tracking number must be entered exactly as it appeared when you received it ('BB-', followed by 9 digits).
We encountered a problem.
We couldn't find a match. Please check the number and try again. If the problem persists, call us at 1 800 667-0123.Mobile phone number: enter 10 digits only, no spaces or dashes.
Repair tracking number: enter it as shown on the repair confirmation receipt.
We encountered a problem.
We couldn't find a match for tracking number . Please check the number and try again. If the problem persists, call us at 1 800 667-0123.
Your device
Serial number:
Make:
Model:
Your device
Serial number:
Make:
Model:
Need a shipping label?
If you've lost your shipping label, you can have a copy emailed to you.
Email me the shipping label
Status
Date
Time
Status
Date & Time