Before you contact us for technical support, please follow these two steps, which may resolve many issues:
- Reboot your Power over Ethernet (PoE) adapter by unplugging the power cable, waiting 30 seconds, then plugging the power cable back in.
- Wait one minute, and then restart your Home Hub modem by unplugging the power cable, waiting 30 seconds, then plugging the power cable back in.
If the problem persists, try our Virtual repair tool, which detects and fixes most issues.
For account inquiries, please contact us. You can also use the contact number provided when you ordered your service.
Note: please have the mobile number assigned to your Wireless Home Internet Service handy when you call.