What is Bell email and how do I use it?

Bell email features

Bell email features

With Bell email, you'll enjoy an easy-to-use interface, a mobile device-friendly experience, enhanced security, an ad-free inbox and more.

Your Bell email account includes:

  • Up to 15 email addresses
  • Sufficient email storage
  • Email anti-virus protection
  • Junk email filter
  • Online access at bell.net

Plus, with your Bell email account, you also get access to the following services found at bell.net/mail:

Contacts: keep track of all your contacts, create distribution lists and add profile photos.

Calendar: schedule appointments, invite other participants and toggle calendar views.

Tasks: create tasks lists, set reminders and track your progress.

Learn more about Bell email

Managing your Bell email address and password
Accessing your Bell email via a browser
Accessing Bell email via smartphone, tablet or computer
Email server settings
Troubleshooting issues with Bell email
Bell email features

Bell email features

With Bell email, you'll enjoy an easy-to-use interface, a mobile device-friendly experience, enhanced security, an ad-free inbox and more.

Your Bell email account includes:

  • Up to 15 email addresses
  • Sufficient email storage
  • Email anti-virus protection
  • Junk email filter
  • Online access at bell.net

Plus, with your Bell email account, you also get access to the following services found at bell.net/mail:

Contacts: keep track of all your contacts, create distribution lists and add profile photos.

Calendar: schedule appointments, invite other participants and toggle calendar views.

Tasks: create tasks lists, set reminders and track your progress.

Learn more about Bell email

Managing your Bell email address and password

Managing your Bell email address and password

Creating a Bell email address
Learn how to create your email address in MyBell
You can create up to 15 email addresses.

Forgot your email address or your password?
You can reset your password or look up your email address.

Accessing your Bell email via a browser

Accessing your Bell email via the Web

To sign in to your Bell email account from the web:

  1. Go to the sign-in page at www.bell.net
  2. Enter your Bell email address under Email address.
  3. Click Continue
  4. Enter your Bell email address and password.
  5. Click Log in or Sign in.

    You can be signed in on more than one computer at once.

    When you are done using Bell email, click your name in the top right corner of the window and then choose Sign out, or simply close your web browser. You will automatically be signed out if you leave your Bell Mail idle for a period of time, unless you have checked the Keep me signed in option.

    If you prefer, you can also sign in from the sites below, using your Bell email address and password:

We highly recommend using web-based Bell email to make the most of its many features.

Accessing Bell email via smartphone, tablet or computer

Accessing Bell email via smartphone, tablet or computer

We highly recommend using web-based Bell email, to make the most of its many features. Learn more about Bell email.

However, you can configure Bell email to work with your email software using either POP or IMAP settings. We recommend using IMAP because it provides useful functions, such as syncing your folders and messages across multiple devices.

Setting up Bell email on your smartphone or tablet

You can add a variety of email accounts to your smartphone or tablet, including personal and work email. In this example, we show you how to add a Bell email address (@bell.net and @sympatico.ca) using the IMAP settings. 

Follow these steps to set up email. 

iOS:

  1. Touch Settings.
  2. Touch Passwords & Accounts.
  3. Touch Add Account.
  4. Touch Other.
  5. Touch Add Mail account.
  6. Enter your name, email address and password and touch Next.

 Android:

  1. Open the Gmail app and navigate to the Settings section.
  2. Touch Add account.
  3. Touch Personal (IMAP) and then Next.
  4. Enter your full email address and touch Next.
  5. Enter the password for your email address and touch Next

Note: Settings can vary by device. For more information, contact your device manufacturer.

REMEMBER: If the email account details are automatically recognized, the account will be added. Otherwise, follow the steps to set up the account manually.

Computer

  • Supported email software: Learn how to add an email account to an email client.
  • Unsupported email software: If your email software is not listed, you can attempt to set it up yourself using the support options offered by your software manufacturer.
    You’ll need your Bell email address and password, plus one of the following server settings. We recommend using IMAP.

Email server settings

Email server settings

Incoming mail server (IMAP or POP)

IMAP POP
Server imap.bell.net pophm.sympatico.ca
Port 993 995
SSL required Yes (Select This server requires a secure connection (SSL) or Use SSL.)

Outgoing mail server (SMTP)

Server smtphm.sympatico.ca
Port 25 (or 587 if port 25 does not work)
Authentication required Yes
TLS/SSL required Yes
(Select STARTTLS or TLS if available. If not, select SSL.)

Syncing Calendar and Contacts:

If you want to sync your Calendar and Contacts to your device or email software, you can do so using CalDAV (Calendar) and CardDAV (Contacts). Use the following settings:

CalDAV/CardDAV server dav.webmail.bell.net
Port 443
Encryption SSL

Troubleshooting issues with Bell email

Troubleshooting issues with Bell email

Before contacting Bell regarding email trouble, take a look at the table below to see if you can resolve the issue.

Issue Resolution
Having issues logging in to Bell email Reset your email password
Getting an error message when trying to send mail Troubleshoot error messages
Receiving duplicate emails

Set up IMAP in your email software

Important: back up email messages and delete your existing profile before proceeding with the IMAP setup. This will prevent you from receiving the same emails on both profiles.

Unable to receive emails from a specific email address
  1. Log in to webmail.
  2. Check if the missing email is in your Junk folder.
  3. Go to the settings (gear icon).
  4. Select Settings.
  5. Click on Security and make sure that Delete incoming junk mail is NOT selected.
  6. Scroll to Blocked Senders and make sure that the email addresses are not listed in the blocked email section.
I’m travelling outside of North America and can’t send or receive emails using my phone, tablet or email software. Resolution: You can use webmail to send and receive emails while travelling. You will need your email address and password to log in. How to find my email address or reset my password
Mail failed, returning to sender
If you receive this message (or Returned mail: User unknown or Message status: Undeliverable), confirm that you have the right email address for your intended recipient, and that you have typed it correctly. You can also read the body of the error message to see if it explains what went wrong.
Message was not delivered You can receive this message for two reasons. Either your message exceeds the maximum size of the recipient’s mailbox, or their mailbox is full.
Returned mail: Cannot send message for XX days This message means that the Bell Mail server has been trying to send your message for several days, but has been unsuccessful. It may indicate a problem with the recipient’s email server.
Returned mail: Host unknown This message means that the Bell email server cannot identify the recipient’s email server. Confirm that you have the right email address for your intended recipient, and that you have typed it correctly.

If the email address looks correct, you can try sending your message again. If it still doesn’t go through, contact the recipient another way.
SSL or SMTP error message If you get an error message that refers to SSL or SMTP when you try to send email, there is a problem with your anti-virus software.
Typical messages are:
  • The server requires a SSL connection (0x800CCC7C)
  • SMTP 500 Syntax error (0x800CCC62)
  • The server does not support a SSL connection (0x800CCC7D)
  • Unable to establish SSL connection with server (0x800CCC7F)
To continue using your current anti-virus software, you'll need to disable email scanning to send email. Follow the manufacturer's directions for your program, and be aware that this will reduce your virus protection.
To avoid disabling email scanning, you can use Bell webmail rather than email software. You can also switch your virus protection to Bell Internet Security Manager, which supports SSL.
If the problem persists,  verify your mail server address and other important settings
My Sent folder is not updated in Webmail when I send messages from my email program. You may need to change your email program's server settings to IMAP for the Sent folder to sync properly.

Before you start, remove your current email profile.

Important for Mac Mail: 
If you're using Mac Mail, please disable your profile instead of removing it. By doing so, you’ll be able to keep the emails currently saved on your computer.

Add a new profile:
Learn how to add an email account to an email client.
Having issues with sending or receiving emails on my smartphone, tablet or computer If you can’t send or receive email on your smartphone or tablet or if you’ve recently updated your email password, you might need to update the email server settings. Follow these instructions to view and update your existing email settings.

 

iOS:

  1. Touch Settings.
  2. Touch Mail.
  3. Touch Account.
  4. Select your Bell email accounts.
  5. Select your email address and review your settings.

 

Android:

  1. Open the Mail app and navigate to the settings (gear icon) section.
  2. Touch Accounts.
  3. Touch the Bell email account.
  4. Touch Account.
  5. Touch Account/Server settings.
  6. Review the email address and password as well as the server settings..

Note: Settings can vary by device. For more information, contact your device manufacturer.

 

Before contacting Bell regarding email trouble, take a look at the table below to see if you can resolve the issue.

Computer (email software):

  1. Open the email software (Outlook, Windows Mail, Mac Mail, etc.) and navigate to the account settings.
  2. Select the Bell email account.
  3. Review the email address and password as well as the server settings.

Check webmail

  1. Log in to webmail.
  2. Go to the settings.
  3. Select Mail Forwarding and ensure it is disabled.

 

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