Skip to main content
Personal
Small Business
Medium & Large Business
Bell email
Bell Stores

Bell Stores

Filter store by
Find stores
  • Find a store
  • Book an appointment
ON
FR
Bell Satellite TV
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Devices
        • Rate plans
        • Our network
        • Connected things
        • Travel
        • Prepaid
        • Connected car
        • Accessories
        • Promotions
    • Bundles
        • TV + Internet + Home phone
        • TV + Internet
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Hardware
        • Fibe TV app
        • 4K
      • Alt TV

        • Why Bell
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Hardware
    • Internet
        • Why Bell
        • Packages
        • Features
        • Fibre
        • Wi-Fi
        • Mobile Internet
    • Home phone
        • Packages
        • Long distance
        • Features
        • Phones and accessories
    • Smart Home
        • Why Bell
        • Packages
        • Devices
        • Medical Alert service
    • Mobility

      • Why Bell
      • Devices
      • Rate plans
      • Our network
      • Connected things
      • Travel
      • Prepaid
      • Connected car
      • Accessories
      • Promotions
    • Bundles

      • TV + Internet + Home phone
      • TV + Internet
      • Build your own
      • Promotions
    • TV

      • Why Bell
      • Fibe TV
        • Packages
        • Hardware
        • Fibe TV app
        • 4K
      • Alt TV
      • Bell Satellite TV
        • Packages
        • Hardware
    • Internet

      • Why Bell
      • Packages
      • Features
      • Fibre
      • Wi-Fi
      • Mobile Internet
    • Home phone

      • Packages
      • Long distance
      • Features
      • Phones and accessories
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
      • Medical Alert
        • Medical Alert service
  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Sales & refund policy
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Phones, tablets and Mobile Internet
        • Rate plans, add-ons and entertainment
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
      • Alt TV

        • Overview
        • Devices
        • Self-serve options
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Self-serve options
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
    • Smart Home
    • Knowledge centre
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Sales & refund policy
        • Security and privacy
        • Glossary
    • Mobility

        • Overview
        • Phones, tablets and Mobile Internet
        • Rate plans, add-ons and entertainment
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
      • Alt TV
        • Overview
        • Devices
        • Self-serve options
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Self-serve options
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
    • Smart Home

    • Knowledge centre

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small Business mobile solutions

    • Small business services

    • Enterprise services (full site)

  • Log in / Register
  • 0 Cart
  • Bell email
  • FR
Home
Shopping cart 0
Your shopping cart is empty
Dictate your search

change selected close

Your current region: Ontario

Change region
change selected close
Your current region: Ontario (change)
Select a region:
Bell Satellite TV
Support for another TV service
Search within:
Search within:
Selected search filter All topics

Category navigation

  • Overview
  • Receivers & remotes
  • Channels and programming
  • Pay-per-view and On Demand
  • Self-serve options

Need help?

  • Call us at 1 866 797-8686
  • Other ways to contact us

What is the Fibe TV app and how do I use it?

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is the Fibe TV app?
For Fibe TV customers
For Bell Satellite TV customers
Installing the app
Sharing the app on multiple devices
Using the programming guide

When you open the Fibe TV app, the programming guide will appear, giving you access to a wide range of options.

  • To watch live TV on your device, simply tap a channel logo.
  • To see detailed program information, tap a program name to display the Episode info tab.

Other functions:

  • View programming up to 14 days in advance
  • Use filters to view specific channels in the guide, such as Subscribed, HD only, Favourites, English only or French only.
  • Search the guide based on live TV, series and more.
  • Set favourites for quick access to your favourite channels (note: favourites are saved on the device and are not synced with your receiver or other devices).

Please note that the following channels are not available on the Fibe TV app:

  • Accuweather
  • Bloomberg
  • Comedy Time
  • Good Times
  • Juicebox
  • TVO Kids

Using the Fibe TV app
Fibe TV app on the Web
Information for Bell Mobility customers
Information for customers who ordered Apple TV from Bell
Managing data usage
Recordings and downloads
Troubleshooting the Fibe TV app
What is the Fibe TV app?

The Fibe TV app, also available for Satellite TV, Alt TV and Mobile TV customers, extends your TV experience to your mobile devices, computers or supported TV devices by giving you access to live, recorded (Fibe only) and On Demand programming you already subscribe to. Watch content on your smartphone, tablet, computer, Apple TV, Android TV and Amazon Fire TV Stick Basic Edition or higher and Chromecast.


For Fibe TV customers

As a Fibe TV subscriber in Ontario and Québec you have access to up to 450 channels on the Fibe TV app. Watch content on your smartphone, tablet, computer, Amazon Fire TV Stick Basic Edition, Android TV or Apple TV (4th generation).

Fibe customers have access to additional features in the app:

Using the app as a remote

While at home, the app lets you use your device as a remote control to change channels, access your programming guide, search for programs, and send content to your TV. It also lets you watch, pause, fast forward and rewind live TV. After installing the app, you must pair your mobile device with your Fibe TV receiver to use your device as a remote.

Here’s how:

Make sure your mobile device is connected to your Bell Wi-Fi home network:

  • How to pair to your receiver
  • How to use the Fibe TV app to control your receiver

Note:

  • Each Fibe TV receiver can be paired with 10 devices for use as a remote.
  • You will need to set up the app for each individual Fibe TV receiver you have.
  • The volume and power functions for your television are not available on the Fibe TV app.

Send content from your device to your TV and back

The Fibe TV app allows you to start watching a show on your mobile device and finish it on your TV set. Conversely, you can also start watching a show on your TV set and finish it on your mobile device. Learn how

Using the Fibe TV app with your Apple Watch

Once you’ve set up your iPhone to control your receiver, simply pair the Apple Watch to your iPhone to use your watch as a remote control.

How to control your receiver with your Apple Watch.

  1. On your Apple Watch open the Fibe TV app.
  2. Swipe left and right to access different screens allowing you to control your TV experience.


For Bell Satellite TV customers

As a Bell Satellite TV subscriber in Ontario and Québec, you have access to up to 225 channels on the Fibe TV app. Watch content on your smartphone, tablet, computer, Amazon Fire TV Stick Basic Edition, Android TV or Apple TV (4th generation).

Using the Fibe TV app with your Apple Watch

Once you’ve set up your iPhone to control your receiver, simply pair the Apple Watch to your iPhone to use your watch as a remote control.

How to control your receiver with your Apple Watch.

  1. On your Apple Watch open the Fibe TV app.
  2. Swipe left and right to access different screens allowing you to control your TV experience.


Installing the app

The Fibe TV app is free to download and is available for Bell and Bell Aliant Fibe TV customers as well as for Satellite TV, Alt TV and Mobile TV customers from Bell.

Supported devices:

  • Android smartphones and tablets (OS 4.4+)
  • Apple smartphones and tablets (OS 9.0+)
  • Apple TV, 4th generation or higher
  • All versions of Chromecast
  • Android TV: Sony Android TV, nVIDIA Shield, Xiaomi Mi Box
  • Amazon Fire TV Stick Basic Edition or higher or higher
  • Computer: Safari, Chrome and Firefox browsers by visiting fibetv.ca.

Requirements

  • Fibe TV service with a PVR, Satellite TV service or Alt TV service.
  • MyBell registration.

    Not registered for MyBell? Learn how

  • Internet speed of 15 Mbps or higher is recommended (15 Mbps for Alt TV subscribers).
  • For Apple TV, Android TV, Amazon Fire TV Stick or higher, and Chromecast, Bell unlimited Internet is required. Sign up in MyBell
  • Mobile TV customers must subscribe to a Mobile TV add-on.

Once the app is installed, log in using your MyBell username and password.

Note: the Fibe TV app cannot be operated on a device that has been tampered with (i.e., rooting or jailbreaking). The app does not support screen mirroring and screen casting from smartphones and tablets.

Apple Android Amazon Chromecast

ios thumbGet the app for your Apple device

android thumbGet the app for your Android device

android thumbGet the app for your Amazon device

To cast Fibe TV content, download the Fibe TV app on your Apple or Android mobile device. 

Get the app for your Apple device

Get the app for your Android device

Apple iPhone or iPad (iOS 9.0 and higher)

Apple TV (4th generation and higher) and HDMI cable

iTunes account. Set one up

Android smartphones and tablets (OS 4.4 and higher)

Google Play account Set one up

The following Android TV devices are supported:

  • Sony Android TV
  • nVIDIA Shield
  • Xiaomi Mi Box

 

Amazon Fire TV Stick Basic Edition.

Amazon account. Set one up

Apple iPhone or iPad (iOS 9.0 and higher) with an iTunes account. Set one up 

Android smartphones and tablets (OS 4.4 and higher) with a Google Play account. Set one up

All generations of Chromecast are supported. For the best experience, use generation 2 or higher.

Locate the Fibe TV app in the App Store and sign in using your MyBell username and password. Not registered for MyBell? Learn how

Setting up Apple TV

If you haven’t already set up your Apple TV, follow the instructions on how to complete the installation.

Ensure your Apple TV software is up to date. Learn how

Make sure you’re at home, and connected to the Bell unlimited Internet account that is on the same bill as your TV service.

Installing the Fibe TV app on your Apple TV device

 

  1. Using your Apple TV remote, navigate to the App Store.
  2. Search for the "Fibe TV app" and then select Install (on 4th generation Apple TV or higher).
  3. The Fibe TV app will now appear on the home screen of your Apple TV. Launch it.
  4. Sign in using your MyBell username and password. Not registered for MyBell? Learn how

 

For issues with your Apple TV system, check out the Apple support site.

 

Locate the Fibe TV app in the Play store and sign in using your MyBell username and password. Not registered for MyBell? Learn how

Setting up an Android TV device

If you haven’t already set up your Android TV device, follow the manufacturer's instructions on how to complete the installation. 

Make sure you’re at home, and connected to the Bell unlimited Internet account that is on the same bill as your TV service.

Installing the Fibe TV app on your Android TV

  1. Using your Android TV remote, navigate to the Google Play Store.
  2. Search for the “Fibe TV App” and then select Install.
  3. The Fibe TV app will now appear on the home screen of your Android TV device, under the My Apps section. Launch it.
  4. Sign in using your MyBell username and password. Not registered for MyBell? Learn how

For issues with your Android TV device, check out the support sites below:

  • Sony Android TV
  • nVIDIA Shield
  • Xiaomi Mi Box

Setting up the Amazon Fire TV Stick Basic Edition or higher

If you haven’t already set up your Fire TV Stick Basic Edition or higher, follow the instructions on how to complete the installation. 

Make sure you’re at home, and connected to the Bell unlimited Internet account that is on the same bill as your TV service.

Installing the Fibe TV app on your Amazon Fire TV Stick Basic Edition or higher

  1. On the Amazon Fire TV home screen, search for “Fibe”.
  2. Scroll down and select the Fibe TV app. Select Get to download the app.
  3. The Fibe TV app will now appear on the home screen of your Fire TV Stick, under the My Apps section. Launch it.
  4. Sign in using your MyBell username and password. Not registered for MyBell? Learn how

For issues with your Fire TV Stick Basic Edition, check out the Amazon support site.

Setting up Chromecast

If you haven’t already set up your Chromecast, follow the instructions on how to complete the installation.

Make sure you’re at home, and connected to the Bell unlimited Internet account that is on the same bill as your TV service.

Installing the Fibe TV app on your mobile device

  1. Using your mobile device, open the Apple App Store or Google Play Store application.
  2. Search for the “Fibe TV app” and then select Install.
  3. The Fibe TV app will now appear on the home screen of your mobile device.
  4. Sign in using your MyBell username and password.

For issues with your Chromecast, check out the Google support sites.


Sharing the app on multiple devices

You can use the Fibe TV app on multiple devices at once. Simply install the app on each tablet or smartphone and enjoy.

Things to remember:

  • You cannot watch the same show on two devices simultaneously.
  • You can download a recording on only one device at a time.
  • Once you download a recording, you can no longer watch it on another device with the app, but you still can on your Bell TV receiver.
  • You can watch content on the Fibe TV app with up to 5 devices per TV account. Devices are automatically added to your TV account the first time they are used to watch content through the app.
  • You can remove a device at any time in the Account settings of the app.


Using the programming guide

When you open the Fibe TV app, the programming guide will appear, giving you access to a wide range of options.

  • To watch live TV on your device, simply tap a channel logo.
  • To see detailed program information, tap a program name to display the Episode info tab.

Other functions:

  • View programming up to 14 days in advance
  • Use filters to view specific channels in the guide, such as Subscribed, HD only, Favourites, English only or French only.
  • Search the guide based on live TV, series and more.
  • Set favourites for quick access to your favourite channels (note: favourites are saved on the device and are not synced with your receiver or other devices).

Please note that the following channels are not available on the Fibe TV app:

  • Accuweather
  • Bloomberg
  • Comedy Time
  • Good Times
  • Juicebox
  • TVO Kids


Using the Fibe TV app
  • Using the app on a mobile device
  • Using the app on Apple TV
  • Using the app on the Amazon Fire TV Stick
  • Using the app on Android TV
  • Using Chromecast with the Fibe TV app
  • Using the app on a computer

Fibe TV app on the Web

You can enjoy all of your content on the computer by visiting tv.bell.ca with Chrome, Firefox or Safari. Internet Explorer and Edge do not support video playback.

  • Using the app on a computer


Information for Bell Mobility customers

Information for Bell Mobility customers

Bell Mobility customers can get access to a large selection of live and on demand channels with the Bell Mobile TV app. See the channels available.

To use the app you need:

  • A smartphone or tablet on the Bell Mobility network, with the free Bell Mobile TV app installed
  • A subscription to the Mobile TV add-on

Accessing the app

You can use the Bell Mobile TV app while you’re connected to the Bell mobile network within Canada only. Data usage over the mobile network will be charged at the standard rate. Many of the channels will also be available when your phone or tablet is connected to Wi-Fi service. Watching these channels over Wi-Fi will count toward your Mobile TV add-on usage. Content is subject to change without notice.
Learn more.

Additional Wi-Fi viewing is $3/hour.

Note: A small number of channels will not be available when you are connected to public Wi-Fi or to home Internet through a provider other than Bell. This is due to rights restrictions on some of the TV channels.

Managing Internet usage

Watching TV with the Bell Mobile TV app connected to Wi-Fi will incur Internet usage. For example, 20 minutes of viewing uses about 120 MB of data.

If you subscribe to Bell Internet you can track your usage in MyBell.


Information for customers who ordered Apple TV from Bell

Product delivery

If you ordered Apple TV from Bell, you should receive it within 3 to 5 business days from the date of order. You’ll find the tracking number on the shipping notification email for your order.

Replacement and return policy

The product must be returned to the original point of sale or an Apple store (for replacement only) within 15 calendar days from when it was received.

If you purchased the product on bell.ca or over the phone, use the return label included in the package. If you need a new label, please call 1 866 262-6674, Monday to Friday, from 8:30 a.m. to 4:30 p.m. (ET).

If requesting a replacement, try the troubleshooting procedures from Apple to confirm that your unit is defective.

When returning a unit, you must ensure that:

  • The product is in its original packaging and includes all components:
    • Siri Remote
    • Apple TV unit
    • Power adapter
    • Lightning-to-USB cable
  • All components are returned in “like new” condition with no physical damage: scratches, dents, cracks, etc.
  • The original proof of purchase is provided.

The refund will be issued upon receipt of product.


Managing data usage

You can use the Fibe TV app while connected to a mobile (cellular) or Wi-Fi network. Watching HD programming with the Fibe TV app uses approximately 1 GB per hour. SD content uses approximately 0.5 GB per hour.

At home

Watching live TV with the Fibe TV app on your home Wi-Fi will count towards your monthly Internet usage. Learn more about managing your Internet usage

Away from home

Watching TV with the Fibe TV app on a mobile network uses your mobile data. Standard data usage charges may apply.

You can limit how much data the application uses from the My account tab in the settings. You can also disable playback over mobile networks altogether.

Bell Internet and Bell Mobility customers can also keep track of their monthly usage in MyBell.


Recordings and downloads

Using the app to manage recordings

The Fibe TV app gives you remote PVR features, letting you manage your PVR recordings from anywhere.

This feature is only available for Fibe TV customers with who have a PVR.

When away from home, you must log in using your MyBell username and password.

View step-by-step tutorials on using the following features:

  • Set a new recording from your tablet or smartphone
  • Set a new recording from your computer
  • How to browse your recordings from your tablet or smartphone
  • How to browse recordings from your computer
  • How to alter a scheduled recording from your tablet or smartphone
  • How to alter a scheduled recording from your computer

Using the app to watch recordings

You can now watch your recordings with the Fibe TV app on your phone, tablet and Apple TV. Recordings are made available to your devices up to one hour after their completion and will remain available for 60 days.

Things to note:

  • If a channel is only available on a receiver, so are the recordings from that channel.
  • If you extend your recording past the scheduled end time for a program, you can only view the extended portion of the recording on your receiver.
  • You can only watch manual recordings with a receiver
  • If you swap your PVR, recordings from your old PVR will no longer be available on the app.

Using the app to download recordings

You can download PVR recordings with the Fibe TV app on your smartphone and tablet when you have access to Wi-Fi or a mobile network (must first be enabled). You can then watch the recordings offline wherever you are, even if you’re out of the country.

Download and Go is only available for Fibe TV customers who have a PVR.

This feature can be used with iOS (iOS 10 or higher) or Android (OS 4.2 and higher) smartphones and tablets.

Things to note:

  • A recording can only be downloaded on one device at a time.
  • Once you download a recording, you can only watch it on the device where it was downloaded or with your Bell TV receiver.
  • If you delete a downloaded copy from a device, it will still be available to watch or download again.
  • If you delete a recording from the PVR however, the downloaded copy will no longer be available.
  • After 60 days, you can no longer download a recording.
  • If you don’t have enough space to download a recording, you can:
    • Delete older recordings or other files on your device.
    • Download to an external SD card (Android only).  
    • Reduce the quality settings of the recording. This will also reduce data use and time to download. Learn how
  • You do not have to be paired to a PVR to download a recording.


Troubleshooting the Fibe TV app
Issue On a mobile device On Apple TV, On the Amazon TV Stick Basic Edition, On an Android TV On Chromecast On a computer (Web)

I experience errors while playing content and playback doesn’t resume.

  1. Make sure that you are connected to the Internet.
  2. Try playing another show.
  3. Close the app fully and make sure it is not running in the background. Learn how
  4. Turn your phone or tablet off and then on.
  1. Make sure that you are connected to your Bell unlimited home Wi-Fi
  2. Try playing another show.
  3. Close the app fully and make sure it is not running in the background.
    • Apple TV Learn how
    • Fire TV Stick Learn how
  4. Restart your device
    • Apple TV
    • Fire TV Stick
    • Android TV

 

 
  • Make sure that your mobile device is connected to your Bell unlimited home Wi-Fi.
  • Try playing another show.
  • Downloaded shows cannot be cast. Try casting a live, on demand or recorded show.
  • Disable parental controls. They are not supported when casting content. 
  • Try casting from a different mobile device.
  • Try unplugging your Chromecast and then plugging it back in.
  • Make sure that you are connected to the Internet.
  • Use Safari, Firefox or Chrome. Internet Explorer and Edge are not supported. 
  • Try playing another show.
  • Clear your browser cache and cookies. Learn how to optimize your Internet browser.
  • Close your browser and open it again.

I am receiving the following error: "Watching video content on this device is only available when connected to your Bell Home Wi-Fi. (1052)" 

OR 

“To cast content you must be subscribed and connected to your main Bell unlimited Internet account”

 

 

You can watch television with the Fibe TV app on Apple, Chromecast, Amazon and Android devices only from home. You must be connected to the Bell unlimited Internet account that is associated with your Fibe TV, Satellite TV or Alt TV account.

 

   
I am unable to download a recording, or there is no download option.  When you cannot download a recording, it may be because of one of the following reasons:
  • The Download and Go feature is only available for recordings.
  • PVR recordings older than 60 days old are not available for download, but you can still watch them with your Bell TV receiver.
  • This feature can only be used on iOS or Android mobile devices (smartphone or tablet).
         
I am receiving the following error: “Recordings can only be downloaded on one device at a time.” You must delete the copy on the other device if you want to download the recording on another device.          
I am receiving the following error: “Recordings can only be watched on this app if they have not been downloaded on another device” To watch the recording in your app, please delete the downloaded copy on the other device. You can also watch it with your Bell TV receiver.          
I am receiving the following error: “This asset is no longer available because the recording has been deleted.” Once you delete a recording from your PVR, you can no longer watch or download it.          

 


Was this article useful?

In our ongoing efforts to improve our support section, your opinion is invaluable. Please let us know what we did well or what we can improve about this article.

If you require assistance, please Contact us

250  characters left.

Submit
 

Related articles

Recently viewed articles

Back to top  
ON
FR
Support Bell Satellite TV Channels and programming

Contact us
Find a store

Search

  • Site map
  • Jobs@Bell
  • Customer commitment
  • Register for MyBell
  • About Bell
  • Get Email updates
    Satellite TV and Mobility services
  • BellMedia.ca
  • Accessibility centre

    Privacy Security Legal & regulatory Your rights as a wireless customer Jobs@Bell

    © Bell Canada, 2019. All rights reserved.

    • Follow@Bell

      Follow@Bell_LetsTalk

    © Bell Canada, 2019. All rights reserved.

    Email to a friend

    Where to find my account number?

    One Bill

    Mobility Bill

    One_Bill_EN
    Mob_Bill_EN

    Select a TV service

    • Fibe TV
    • Fibe Alt TV
    • Satellite TV