What is the Fibe TV app?
The Fibe TV app allows Fibe, Alt and Satellite TV customers to enjoy live TV, on-demand content and recordings at home and on the go. Watch content on your smartphone, tablet, computer, Apple TV, Android TV, Amazon Fire TV Stick Basic Edition (or higher), AirPlay-enabled device and Chromecast.
Key Fibe TV app features:
- Watch your TV programming
- See what’s trending at any time and easily search for shows
- Pause and rewind live TV
- Download select on demand content to watch anywhere, even without Wi-Fi.
- Watch, manage and download recordings (Fibe TV and Satellite TV)
For Fibe TV customers
As a Fibe TV subscriber, you have access to up to 450 channels on the Fibe TV app. Watch content on your smartphone, tablet, computer, Amazon Fire TV Stick Basic Edition, Android TV, Apple TV (4thgeneration), AirPlay-enabled device and Chromecast™.
Fibe customers have access to additional features in the app:
Using the app as a remote
While at home, the app lets you use your device as a remote control to change channels, access your programming guide, search for programs, and send content to your TV. It also lets you watch, pause, fast forward and rewind live TV. After installing the app, you must pair your mobile device with your Fibe TV receiver to use your device as a remote.
Here’s how:
Make sure your mobile device is connected to your Bell Wi-Fi home network:
Note:
- Each Fibe TV receiver can be paired with 10 devices for use as a remote.
- You will need to set up the app for each individual Fibe TV receiver you have.
- The volume and power functions for your television are not available on the Fibe TV app.
Send content from your device to your TV and back
The Fibe TV app allows you to start watching a show on your mobile device and finish it on your TV set. Conversely, you can also start watching a show on your TV set and finish it on your mobile device. Learn how
Manage, watch and download recordings
The Fibe TV app gives you remote PVR features, letting you manage and watch your PVR recordings from anywhere. You can also download recordings on your mobile phone or tablet and watch them in places where you don’t have any Internet connection.
Installing the app
The Fibe TV app is free to download and is available for Bell and Bell Aliant Fibe TV customers as well as for Satellite TV and Alt TV customers from Bell.
Supported devices:
- Bell Streamer
- Android smartphones and tablets (OS 5.0+)
- Apple smartphones and tablets (OS 10.0+)
- Apple TV, 4th generation or higher
- AirPlay on Apple TV and AirPlay-enabled TVs
- All versions of ChromecastTM
- Android TV: Sony Android TV, nVIDIA Shield, Xiaomi Mi Box
- Amazon Fire TV Stick Basic Edition or higher or higher
- Computer: Safari, Chrome and Firefox browsers by visiting fibetv.ca.
Requirements
Once the app is installed, log in using your MyBell username and password.
Note: the Fibe TV app cannot be operated on a device that has been tampered with (i.e., rooting or jailbreaking). The app does not support screen mirroring and screen casting from smartphones and tablets.
Apple |
Android |
Amazon |
ChromecastTM |
Get the app for your Apple device
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Get the app for your Android device
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Get the app for your Amazon device
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To cast Fibe TV content, download the Fibe TV app on your Apple or Android mobile device.
Get the app for your Apple device
Get the app for your Android device |
Apple iPhone or iPad (iOS 10.0 and higher)
Apple TV (4th generation and higher) and HDMI cable
iTunes account. Set one up
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Android smartphones and tablets (OS 5.0 and higher)
Google Play account Set one up
The following Android TV devices are supported:
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Sony Android TV
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nVIDIA Shield
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Xiaomi Mi Box
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Amazon Fire TV Stick Basic Edition.
Amazon account. Set one up
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Apple iPhone or iPad (iOS 10.0 and higher) with an iTunes account. Set one up
Android smartphones and tablets (OS 5.0 and higher) with a Google Play account. Set one up
All generations of ChromecastTM are supported. For the best experience, use generation 2 or higher.
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Locate the Fibe TV app in the App Store and sign in using your MyBell username and password. Not registered for MyBell? Learn how
Setting up Apple TV
If you haven’t already set up your Apple TV, follow the instructions on how to complete the installation.
Ensure your Apple TV software is up to date. Learn how
Make sure you’re at home, and connected to the Bell unlimited Internet account that is on the same bill as your TV service.
Installing the Fibe TV app on your Apple TV device
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Using your Apple TV remote, navigate to the App Store.
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Search for the "Fibe TV app" and then select Install (on 4th generation Apple TV or higher).
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The Fibe TV app will now appear on the home screen of your Apple TV. Launch it.
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Sign in using your MyBell username and password. Not registered for MyBell? Learn how
For issues with your Apple TV system, check out the Apple support site.
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Locate the Fibe TV app in the Play store and sign in using your MyBell username and password. Not registered for MyBell? Learn how
Setting up an Android TV device
If you haven’t already set up your Android TV device, follow the manufacturer's instructions on how to complete the installation.
Make sure you’re at home, and connected to the Bell unlimited Internet account that is on the same bill as your TV service.
Installing the Fibe TV app on your Android TV
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Using your Android TV remote, navigate to the Google Play Store.
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Search for the “Fibe TV App” and then select Install.
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The Fibe TV app will now appear on the home screen of your Android TV device, under the My Apps section. Launch it.
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Sign in using your MyBell username and password. Not registered for MyBell? Learn how
For issues with your Android TV device, check out the support sites below:
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Setting up the Amazon Fire TV Stick Basic Edition or higher
If you haven’t already set up your Fire TV Stick Basic Edition or higher, follow the instructions on how to complete the installation.
Make sure you’re at home, and connected to the Bell unlimited Internet account that is on the same bill as your TV service.
Installing the Fibe TV app on your Amazon Fire TV Stick Basic Edition or higher
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On the Amazon Fire TV home screen, search for “Fibe”.
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Scroll down and select the Fibe TV app. Select Get to download the app.
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The Fibe TV app will now appear on the home screen of your Fire TV Stick, under the My Apps section. Launch it.
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Sign in using your MyBell username and password. Not registered for MyBell? Learn how
For issues with your Fire TV Stick Basic Edition, check out the Amazon support site.
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Setting up ChromecastTM
If you haven’t already set up your ChromecastTM, follow the instructions on how to complete the installation.
Make sure you’re at home, and connected to the Bell unlimited Internet account that is on the same bill as your TV service.
Installing the Fibe TV app on your mobile device
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Using your mobile device, open the Apple App Store or Google Play Store application.
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Search for the “Fibe TV app” and then select Install.
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The Fibe TV app will now appear on the home screen of your mobile device.
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Sign in using your MyBell username and password.
For issues with your ChromecastTM, check out the Google support sites.
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Sharing the app on multiple devices
You can use the Fibe TV app on multiple devices at once.
Things to remember:
- You cannot watch the same show on two devices simultaneously.
- You can download a recording on only one device at a time.
- Once you download a recording, you can no longer watch it on another device with the app, but you still can on your Bell TV receiver.
- You can watch content on the Fibe TV app with up to 5 devices per TV account. Devices are automatically added to your TV account the first time they are used to watch content through the app.
- You can remove a device at any time in the Account settings of the app.
Using the programming guide
When you open the Fibe TV app, the programming guide will appear, giving you access to a wide range of options.
- To watch live TV on your device, simply tap a channel logo.
- To see detailed program information, tap a program name to display the Episode info tab.
Other functions:
- View programming up to 14 days in advance
- Use filters to view specific channels in the guide, such as Subscribed, HD only, Favourites, English only or French only.
- Search the guide based on live TV, series and more.
- Set favourites for quick access to your favourite channels (note: favourites are saved on the device and are not synced with your receiver or other devices).
Please note that the following channels are not available on the Fibe TV app:
- AccuWeather
- Bloomberg
- Comedy Time
- Good Times
- Juicebox
- TVO Kids
Using the Fibe TV app
You can enjoy all of your content by downloading the Fibe TV app to your mobile device or by visiting tv.bell.ca with Chrome, Firefox, Edge, or Safari. Internet Explorer does not support video playback.
In addition to watching the Fibe TV app on your phone, tablet or computer, you can enjoy content on the following TV streaming devices:
- Bell Streamer
- Amazon Fire TV Stick Basic Edition or higher
- Apple TV, 4th generation or higher
- AirPlay on Apple TV and AirPlay-enabled TVs
- Android TV: Sony Android TV, nVIDIA Shield, Xiaomi Mi Box
- Chromecast™
When watching the Fibe TV app on a TV streaming device, different content is available based on your location.
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At home, connected to Bell Wi-Fi |
Away from home or on another Internet connection |
Fibe TV customers |
Live TV, video on demand and recordings. |
Video on demand and recordings. |
Alt TV customers |
Live TV and video on demand. |
Video on demand. |
Satellite TV customers in Ontario and Québec |
Live TV (requires unlimited Internet) recordings and video on demand |
Video on demand and recordings. |
Satellite TV customers outside of Ontario and Québec |
Video on demand and recordings. |
Video on demand and recordings. |
Information for Bell Mobility customers
Information for Bell Mobility customers
Important notes:
Since January 31, 2021, Mobile TV is no longer available to Bell Mobility customers. Bell Fibe TV, Satellite TV and Alt TV customers can continue to use the Fibe TV app with no changes to the app or their services.
Existing Satellite TV or Fibe TV customers can change TV programming in MyBell. If you are looking to subscribe to Bell TV services, check out available services in your area.
Information for customers who ordered Apple TV from Bell
Product delivery
If you ordered Apple TV from Bell, you should receive it within 3 to 5 business days from the date of order. You’ll find the tracking number on the shipping notification email for your order.
Replacement and return policy
The product must be returned to the original point of sale or an Apple store (for replacement only) within 15 calendar days from when it was received.
If you purchased the product on bell.ca or over the phone, use the return label included in the package. If you need a new label, please call 1 866 262-6674, Monday to Friday, from 8:30 a.m. to 4:30 p.m. (ET).
If requesting a replacement, try the troubleshooting procedures from Apple to confirm that your unit is defective.
When returning a unit, you must ensure that:
- The product is in its original packaging and includes all components:
- Siri Remote
- Apple TV unit
- Power adapter
- Lightning-to-USB cable
- All components are returned in “like new” condition with no physical damage: scratches, dents, cracks, etc.
- The original proof of purchase is provided.
The refund will be issued upon receipt of product.
Managing data usage
You can use the Fibe TV app while connected to a mobile (cellular) or Wi-Fi network. Watching HD programming with the Fibe TV app uses approximately 1 GB per hour. SD content uses approximately 0.5 GB per hour.
At home
Watching live TV or downloading content with the Fibe TV app on your home Wi-Fi will count towards your monthly Internet usage. Learn more about managing your Internet usage
Away from home
Watching TV or downloading content with the Fibe TV app on a mobile network uses your mobile data. Standard data usage charges may apply.
You can limit how much data the application uses from the My account tab in the settings. You can also disable playback and downloads over mobile networks altogether.
Bell Internet and Bell Mobility customers can also keep track of their monthly usage in MyBell.
Managing and downloading recordings
Using the app to manage recordings
The Fibe TV app gives you remote PVR features, letting you manage your PVR recordings from anywhere.
This feature is only available for Fibe and Satellite TV customers with a PVR. Satellite TV customers must have a 9241, 9400 or 9500 PVR that is plugged in and connected to the Internet.
When away from home, you must log in using your MyBell username and password.
View step-by-step tutorials on using the following features:
Using the app to watch recordings
You can now watch your recordings with the Fibe TV app on all your devices on which you use the app. Recordings will remain available for 60 days.
Things to note:
- If a channel is only available on a receiver, so are the recordings from that channel.
- If you extend your recording past the scheduled end time for a program, you can only view the extended portion of the recording on your receiver.
- You can only watch manual recordings with a receiver
- If you swap your PVR, recordings from your old PVR will no longer be available on the app.
- For Satellite TV customers: recordings are receiver specific. Ensure you have selected the correct receiver in order to access the recording you want to watch.
Using the app to download recordings
You can download PVR recordings with the Fibe TV app on your smartphone and tablet when you have access to Wi-Fi or a mobile network (must first be enabled). You can then watch the recordings offline wherever you are, even if you’re out of the country.
Download and Go is only available for Fibe and Satellite TV customers who have a PVR.
This feature can be used with iOS (iOS 10 or higher) or Android (OS 4.2 and higher) smartphones and tablets.
Things to note:
- A recording can only be downloaded on one device at a time.
- Once you download a recording, you can only watch it on the device where it was downloaded or with your Bell TV receiver.
- If you delete a downloaded copy from a device, it will still be available to watch or download again.
- If you delete a recording from the PVR however, the downloaded copy will no longer be available.
- After 60 days, you can no longer download a recording.
- If you don’t have enough space to download a recording, you can:
- Delete older recordings or other files on your device.
- Download to an external SD card (Android only).
- Reduce the quality settings of the recording. This will also reduce data use and time to download. Learn how
- You do not have to be paired to a PVR to download a recording.
Troubleshooting the Fibe TV app
Issue |
On a mobile device |
On Apple TV, Fire TV or Android TV |
On ChromecastTM |
On a computer (Web) |
I receive the following error using an Amazon Fire TV Stick:
“Connection Error – An unknown error occurred connecting to the Amazon Appstore.”
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Open the Settings menu on your Fire TV Stick.
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Select Apps & Notifications.
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Select Manage All Applications and choose the Appstore.
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Go to Storage > Clear Data > Clear Cache.
- Reboot your device.
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I experience errors while playing content and playback doesn’t resume.
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Make sure that you are connected to the Internet.
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Try playing another show.
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Close the app fully and make sure it is not running in the background. Learn how
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Turn your phone or tablet off and then on.
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Make sure that you are connected to the Internet.
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Try playing another show.
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Close the app fully and make sure it is not running in the background.
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Restart your device
Please note that when watching the Fibe TV app on a TV streaming device, different content is available depending on your location. See which content is available at each location.
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Make sure that both your mobile device and Chromecast are connected to the same Wi-Fi network.
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Try playing another show.
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Downloaded shows cannot be cast. Try casting a live, on demand or recorded show.
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Disable parental controls. They are not supported when casting content.
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Try casting from a different mobile device.
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Try unplugging your ChromecastTM and then plugging it back in.
Please note that when watching the Fibe TV app on a TV streaming device, different content is available depending on your location. See which content is available at each location.
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Make sure that you are connected to the Internet.
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Use Safari, Firefox or Chrome. Internet Explorer and Edge are not supported.
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Try playing another show.
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Clear your browser cache and cookies. Learn how to optimize your Internet browser.
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Close your browser and open it again.
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“To watch live TV, you must be connected to your Bell home unlimited Internet, where availability permits. Visit bell.ca/tvstreaming for more information. Streaming on this device may incur Internet usage charges.”
OR
“To cast content you must be subscribed and connected to your main Bell unlimited Internet account”
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You can watch Live television with the Fibe TV app on Apple, ChromecastTM, Amazon and Android devices only from home. You must be connected to the Bell unlimited Internet account that is associated with your Fibe TV, Satellite TV or Alt TV account. You can watch on-demand content and PVR recordings (where available) on TV devices with any Internet connection.
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I am unable to download a recording, or there is no download option. |
When you cannot download a recording, it may be because of one of the following reasons:
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The Download and Go feature is only available for recordings.
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PVR recordings older than 60 days old are not available for download, but you can still watch them with your Bell TV receiver.
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This feature can only be used on iOS or Android mobile devices (smartphone or tablet).
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I am receiving the following error: “Recordings can only be downloaded on one device at a time.” |
You must delete the copy on the other device if you want to download the recording on another device. |
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I am receiving the following error: “Recordings can only be watched on this app if they have not been downloaded on another device” |
To watch the recording in your app, please delete the downloaded copy on the other device. You can also watch it with your Bell TV receiver. |
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I am receiving the following error: “This asset is no longer available because the recording has been deleted.” |
Once you delete a recording from your PVR, you can no longer watch or download it. |
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Download and Go for On Demand content
Using Download and Go
With Download and Go, you can use the Fibe TV App to download on-demand shows and movies to your mobile phone or tablet and watch them offline, without being connected to Wi-Fi or a mobile network.
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You must be subscribed to the channel to be able to download its content (e.g., a Crave subscription is required to download Crave content).
- This feature is compatible with Apple (operating system version 10.0 or higher) or Android (operating system version 5.0 or higher) smartphones and tablets.
Things to note:
- You can download up to 10 shows or movies per account.
- The same content can be downloaded on multiple devices.
- Downloads expire between 48 hours to 30 days after downloading. You will be notified how much time you have left to enjoy your download in the app.
- You can re-downloaded content once it expires, as long it’s still available in the On Demand section of the app.
- You can only download shows while you’re in Canada. Select programming needs to be downloaded while you’re at home and connected to your Bell Wi-Fi. Once downloaded, you can watch the shows offline from anywhere.
- If you don’t have enough space to download content, you can:
- Delete older downloads or other files on your device.
- Download to an external SD card (Android only).
- Reduce the download quality within the app settings.