How to protect my mobile phone with Smart/Phone Care

Please read the Smart/Phone Care terms and conditions provided with your Bell Mobility service agreement for full details of your coverage and obligations, including fees and coverage exclusions. These are the contract terms that govern our services and your enrollment in the plan.

Smart/Phone Care is owned, managed and operated by Bell. The claim process is supported by Asurion, a third-party provider of extended warranty programs. Asurion is not affiliated with any manufacturer extended warranty programs.

See Smart/Phone Care details in the Bell Mobility Terms of Service.

This brochure contains a summary of information about the coverage provided under the Smart/Phone Care plan.

• Download the product brochure (PDF 79.42 KB)

When you buy a new mobile device, it comes with a limited 12-month warranty for manufacturer’s defects and malfunctions. Smart/Phone Care gives you additional coverage and peace of mind, knowing that you don’t have to pay the full replacement value of your device. See your device’s replacement fee (from $50 to $599) in the event you require a replacement.

The Smart/Phone Care plan covers your device for:

• Defects in parts and workmanship beyond the manufacturer's standard warranty period
• Physical damage (i.e., cracked screen)
• Electronic damage (i.e., power surge)
• Liquid damage
• Loss or theft
• Normal wear and tear

Smart/Phone Care covers one device and allows for up to two replacements.

Most phones, smartphones, smartwatches, tablets and Turbo Sticks are eligible for Smart/Phone Care. Unless otherwise agreed to by Bell, you must enroll in Smart/Phone Care in store, either when you activate your device or within 30 days of your activation date. If you purchased your new device online within the last 30 days and wish to enroll in the program, please visit your nearest Bell store.

If you don’t enroll at the time you purchase your device, you must bring your device with you to the store to enroll. We’ll verify that your service and account status are active and inspect your device, since damaged or defective devices are not eligible for the plan.

After you enroll, you must make or receive a phone call from the covered phone or smartphone and in the case of tablets, smartwatches and Turbo Sticks, use a minimum of 1 kilobyte of data, in order to complete your enrollment and for coverage to take effect.

Smart/Phone Care only covers the Bell Mobility subscriber associated with the device and coverage cannot be transferred to a different user. In addition, if you use a SIM card with your device and you take it out to use with another device, the second device does not become covered by Smart/Phone Care.

Smart/Phone Care plans are month-to-month plans that you can cancel at any time without termination fees by calling us at 1 800 667-0123.

Details of your Smart/Phone Care enrollment are available by logging in to MyBell.

A replacement fee (from $50 to $599) will be added to your next Bell Mobility bill following a replacement.

If your device has been lost or stolen, call us at 1 800 667-0123 to suspend your service and protect yourself against unauthorized use of your account.

If your device requires repair during the original 12-month manufacturer's warranty period, please:

• Visit a Bell Product Assistance Centre
• For Apple devices, call Bell Mobility

If your device is no longer covered under the manufacturer’s warranty and you would like to request a replacement under your Smart/Phone Care plan, you can do so online.

Request a replacement

You can also call the Smart/Phone Care centre at 1 866 213-2143 from 7 a.m. to midnight (ET), seven days a week (closed on statutory holidays).

When requesting a replacement online or calling the Smart/Phone Care centre, your request will be processed by Asurion, the administrator of the Smart/Phone Care program.

Once your request is approved, we’ll ship a replacement device directly to you, typically within one or two business days. Your replacement device will come with instructions on activating the device, backing up and transferring your personal information (if possible) and sending the damaged or defective device to us using the prepaid return shipping label. We won’t return the damaged device to you.

Our goal is to give you the same make and model that you purchased. We may fulfill claims with like-new equipment of the same or comparable model, but we can’t guarantee the colour or feature and accessory compatibility.

A replacement fee will apply as follows:

• Up to $150 for basic devices, smartphones, tablets and smartwatches
• Up to $299 for select smartphones, tablets and smartwatches
• Up to $399 for premium smartphones and tablets
• Up to $599 for select premium smartphones and tablets

Note: if you request a replacement and don't return your damaged or defective covered device within 15 days, except if it's been lost or stolen, you'll be charged a fee of up to $600.