How to reset my Sony smartphone to the factory default settings
- Touch Apps.
- Touch Settings.
- Scroll to and touch System.
- Touch Reset.
- Touch Factory data reset.
- Read the warning, then scroll to and touch RESET PHONE.
- If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch the Next icon.
- Touch ERASE EVERYTHING.
- The phone will reset and reboot.
Applicable to:
Sony Xperia XZ1, XZ2