Skip to main content
Mobility
Log in / Register
Your current region:   Ontario
Select your province or territory below:
Close province setting

How to erase and reset my LG smartphone to the factory settings

Go to Mobility support

Step 1 of 7

Touch Settings.

Touch Settings.Touch Settings.

Step 2 of 7

Touch System. Note: make sure Settings is in list view by touching the menu icon (3 dots), then List View.

Touch General.Touch General.

Step 3 of 7

Scroll to and touch Restart & reset.

Scroll to and touch Restart & reset.Scroll to and touch Restart & reset.

Step 4 of 7

Scroll to and touch Factory data reset.

Scroll to and touch Factory data reset.Scroll to and touch Factory data reset.

Step 5 of 7

Read the warning. Scroll to and touch RESET PHONE. If prompted, enter your device lock code (PIN, password, pattern, etc.) and touch OK.

Read the warning. Scroll to and touch RESET PHONE.Read the warning. Scroll to and touch RESET PHONE.

Step 6 of 7

Touch Delete all.

If prompted, enter your device lock code (PIN, password, pattern, etc.) and touch OK.If prompted, enter your device lock code (PIN, password, pattern, etc.) and touch OK.

Step 7 of 7

The phone will reset and reboot.

The phone will reset and reboot.
  1. Touch Settings.
  2. Touch System. Note: make sure Settings is in list view by touching the menu icon (3 dots), then List View.
  3. Scroll to and touch Restart & reset.
  4. Scroll to and touch Factory data reset.
  5. Read the warning. Scroll to and touch RESET PHONE. If prompted, enter your device lock code (PIN, password, pattern, etc.) and touch OK.
  6. Touch Delete all.
  7. The phone will reset and reboot.
Applicable to:
LG Velvet 5G, X Power 3, Stylo 3 Plus, Q Stylo +, G6, G7 One, G7 ThinQ, G8 ThinQ, G8X ThinQ, V20, V30, V60 ThinQ, Q6, Q60, Q70, K20, K30, K31, K32, K41s, K61.