If you recently had your service on a temporary suspension, check that your service has been reactivated
If you see Attention 015 or Error 002 when trying to access your channels, you are experiencing signal loss. Troubleshoot signal loss
The channel may no longer be offered as a free preview. See all available free preview channels
In addition to missing channels, you may encounter the following when you get to your subscription channels:
- Error 013 – This is a subscription channel which has not been purchased
- Error 014 – This is a subscription channel which has not been purchased
- Error 005 – Your smart card does not currently have authorization
- Channels may appear red/grey on the programming guide
If you experience any of the above, try the following:
- Reset your receiver
On most models, simply hold the POWER button on the front of your receiver for 5 to 8 seconds and then allow it to reset the satellite signal.
- Synchronize your programming
Log in to MyBell and synchronize your programming online. Simply follow the on-screen instructions. .
Once you have completed the reactivation process, it takes an average of 15 minutes before you can view or record programming. In some cases, it may take up to two hours. While this is taking place, you may see an error message on your TV screen.
You can also call 1 866 337-4617 to synchronize your programming by phone 24/7.
If channels that you subscribe to do not appear in your programming guide at all, find help here.
If the problem persists, please contact customer service. Note: Be sure to let the representative know if you have already tried resetting your receiver.