Do I need a Samsung mobile device to use a Samsung SmartThings Tracker?
Do I need to be connected to Wi-Fi or Bluetooth for my Samsung SmartThings Tracker to work?
Do I need a monthly plan for my Samsung SmartThings Tracker to work?
What do the different colour lights on my Samsung SmartThings Tracker mean?
- Select the tracker.
- Select the three dots at the top-right corner.
- Select How to use.
- Scroll down for information.
No, you do not. As long as your mobile device supports Android 5 (Lollipop) and above or iOS 10 and above, you can use the Samsung SmartThings Tracker. All that is required is to download the SmartThings app from Galaxy Apps, Play Store or App Store, and connect the tracker to your mobile device.
Bluetooth is only needed for the initial setup. Once the tracker is set up, it is powered by the LTE-M network, meaning Bluetooth and Wi-Fi are not required. Although the LTE-M network is part of the LTE network, there may be some areas where service is limited (for example, underground parking garages or inside of buildings with no LTE signal). This service is also currently not available in Manitoba and Saskatchewan. See our coverage map.
Yes, a Connected Tracker plan is required. If you deactivate your plan, you have 90 days to reactivate it. Please note: if you do not reactivate within 90 days, your tracker will become inactive indefinitely.
In the SmartThings app: