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What is text messaging and how do I use it?

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is text messaging?
Sending text messages
Group messaging
Texting outside the Bell Mobility network
Other ways to text
Rates
Short codes
Long codes
Premium messages
Character limitations
Error codes

Error code 96: Check to be sure that you're sending the text message to a 10-digit number or short code.

Error code 97: Check to be sure that you have funds in your account. Find out how to top up your prepaid mobile account.

Error code 98: This error occurs when the user you’re sending a text message to has a prepaid account but doesn’t have enough funds to accept the message.

What is text messaging?

Text messaging, also known as “texting”, is the sending and receiving of short, text-based messages between mobile phones.


Sending text messages
  1. From your mobile phone’s Main Menu, choose Send Message in the Messaging category.
  2. Select Text and enter the phone number or email address you’d like to send a message to.
  3. Type your message and press Send.

For specific instructions for your mobile phone or smartphone, visit the phones and accessories page and select your phone model to consult your user guide.


Group messaging

Group messaging

Group messaging allows you to send and receive text, picture and video messages between multiple contacts in a group using multimedia messaging (MMS). You need to enable group messaging in your device settings to use it.

Enabling group messaging on your device

Group messaging is automatically enabled by default on Apple devices. The steps to enable group messaging on other devices vary by manufacturer and model.

Note: If someone receives a group message but does not have group messaging enabled, their reply will only be sent to the original sender, not the whole group.

Requirements

  • A device with Apple iOS 13.3 and above or Android 9.0 and above
  • An eligible data plan

Pricing

  • Text, picture and video messages sent and received in a group chat will be charged as a multimedia message (MMS) which will be applied against your rate plan

 


Texting outside the Bell Mobility network

You can send text messages to non-Bell Mobility customers in Canada and in more than 175 other nations around the world exactly the same way you’d send text messages to Bell Mobility customers.

Abkhazia
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia & Herzegovina
Botswana
Brazil
British Virgin Islands
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Dem. Rep. of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fed. States of Micronesia
Fiji
Finland
France
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Ivory Coast
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Réunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Kitts & Nevis
Saint Lucia
Saint Martin
Saint Pierre & Miquelon
Saint Vincent & Grenadines
Samoa
San Marino
Sao Tome & Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Korea
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tonga
Trinidad & Tobago
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States of America
Uruguay
U.S. Virgin Islands
Uzbekistan
Vanuatu
Venezuela
Vietnam
Yemen
Zambia
Zimbabwe


Other ways to text

You can send text messages to an email address or landline phone, and you can send text messages from your computer.

Text to Landline messaging

Send a text message from your Bell mobile phone to any landline phone in Canada or the U.S. Text messages are converted into voice messages, so friends or family members who don't have a mobile phone can listen on a landline. (English and French supported.)

More about Text to Landline messaging.

Text via email

Send a text message from your email account to any Bell mobile phone.

All Bell mobile phones have a unique email address: (10-digit mobile phone number)@txt.bell.ca. For example, 4165555555@txt.bell.ca.

Enter this address in the To field and enter your message in the email body.

Email via text

Send an email using text messaging on your Bell mobile phone.

  1. Type 6245 in the To line.
  2. In the body of the text message, type the email address followed by a space and then type your message.
  3. When you are done, press Send.

 

Text from your PC

Send a text message now.


Rates

You can use text messaging on a pay-per-use basis or subscribe to a text messaging add-on.

Canadian text messaging is included in many of our current rate plans. For older plans, separate charges may apply.

There are separate charges for international text messaging and for text messaging while roaming.

See our add-ons for international text messaging from Canada.

Learn more about travel and roaming.


Short codes

Short codes

A short code is a 4 to 9-digit number, just like a phone number, which a company uses to send or receive text messages.

When you sign up for a short code program, you'll receive related text messages on your mobile phone.

There are two types of short code programs:

  1. Standard programs (such as Facebook® and Twitter) - Messages sent to and received from standard programs will come out of allotted messages in your rate plan or bundle. Otherwise, standard messaging rates apply.
  2. Interactive text alerts (also known as premium programs).

For more information about a short code program, send a text message with the word HELP to the short code.
You should receive a text message with information such as:

  • Program description
  • Costs (if applicable)
  • Message frequency

Short code programs can be stopped by replying to a message with the word STOP.


Long codes

A long code is a 10-digit number, just like a phone number, which a company uses to send or receive text messages.

In order for you to send and receive messages with that company, you’ll need to opt in by consenting to receive communication from that company.

Once you sign up for a company-specific long code program, you'll receive their related text messages on your mobile phone.

Types of long code programs:

  • Standard programs – Messages sent to and received from standard programs will come out of allotted messages in your rate plan or bundle. Otherwise, standard messaging rates apply.

Long code programs can be stopped by replying to a message with the word STOP.


Premium messages

Interactive text alerts

Interactive text alerts (also known as premium message programs) are third-party alerts or content, or messages interacting with contests and promotions, that require an additional fee in order to subscribe and/or participate.

There are two ways to subscribe to a premium message program:

  • Send a text message to a short code.
  • Enter a promoted PIN code online.

By subscribing to a premium message program, you are agreeing to the terms of the service, including any fees.

Once subscribed, you will be billed at a premium rate outside of your text messaging bundle, either as a one-time fee or a recurring charge depending on the program.

Premium message programs can be stopped by replying to a message with the word STOP. For more information about a program, send a text message with the word HELP to the short code.

If you have unwanted charges for services that you did not sign up for or if you have questions about your bill, visit MyBell for details about your account and the services used on your phone.


Character limitations

The character limitations on text messages are different depending on which Bell Mobility network your phone or smartphone uses.

Do you know which network your device uses?

  • HSPA/UMTS
  • EVDO/1XRTT
  • Don't know

HSPA/UMTS

Text messages on HSPA mobile phones can be up to 1000 characters in length depending on the type of device you’re using. The receiver of the message will get multiple messages of up to 160 characters in length.

EVDO/1XRTT

Text messages on EVDO mobile phones can be up to 140 characters in length. Some phone models can send longer messages. If you’re able to send longer messages, they’ll be broken into multiple messages.


Error codes

Error code 96: Check to be sure that you're sending the text message to a 10-digit number or short code.

Error code 97: Check to be sure that you have funds in your account. Find out how to top up your prepaid mobile account.

Error code 98: This error occurs when the user you’re sending a text message to has a prepaid account but doesn’t have enough funds to accept the message.


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