Always-on Internet solutions

While the Bell network has been designed with exceptional reliability, Internet connection issues can happen for a variety of reasons, including storms, power failures, construction, fibre cuts or modem malfunctions.

At Bell, our top priority is ensuring you have a seamless online experience. Below, you’ll find helpful information and practical solutions to use if you’re experiencing connection issues or to prepare for potential outages, helping you stay connected when it’s needed most.

Internet connection issues – getting back online

Even with a highly reliable network, occasional disruptions can occur. Explore the following guides to maintain a connection or quickly restore service when unexpected issues arise.

Hotspotting

Most smartphones have a built-in feature that lets you share your mobile data connection by creating a Wi-Fi hotspot. Nearby devices simply connect to your Wi-Fi hotspot for Internet access.

How to use your smartphone as a Wi-Fi hotspot

Mobile data charges may apply. Bell Mobility and Internet customers with both services on a consolidated bill, in Ontario and Québec, will receive 100 GB of complimentary mobile data to help keep connected during Internet connection issues, official Internet outages or even a planned move.

Wireless Internet Backup

Available to Bell Mobility and Internet customers with both services on one consolidated bill and using a GigaHub modem.

During an Internet service interruption, your home modem can use a Bell Mobility connection to keep the whole household connected until Internet service is restored. 100 GB of complimentary mobile data is provided.

How to use Wireless Internet Backup

Troubleshooting with Virtual repair

Our Virtual repair tool can detect and fix most issues with Fibe Internet, Fibe TV, Fibe TV app and Home phone services. It can also help book a technician visit, if necessary.

More about Virtual repair

Go to the Virtual repair tool

Outage information

Find out about known service disruptions and network issues.

Check for service outages in your area

Support for your modem

If there isn’t a declared outage in your neighbourhood, try these troubleshooting tips and tricks to get your modem back online.

How to troubleshoot your modem

Additional Internet support

Find tools, how-to guides and more for your Internet service and features.

Bell Internet support - Overview

Power failures – preventing service interruptions

During power failures, external power supplies can keep your equipment running to help you stay connected.

Power Backup for Fibe Internet

Available in Manitoba, Ontario, Québec and the Atlantic provinces (New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island).

An external battery backup, such as an Uninterruptible Power Supply (UPS), portable power supply or generator, can provide power to your modem when your regular power source fails. This helps you stay connected to the Internet and use your Wi-Fi at the speeds and service level you’re used to.

Stay connected during a power outage