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Troubleshooting my Fibe TV remote

SELECT THE FIBE TV REMOTE YOU'RE CURRENTLY USING

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

I'm unable to control my receiver with my remote

Before you begin troubleshooting, make sure that the batteries haven't run out and that there are no obstructions between your remote and the receiver.

Make sure that:

  1. The LED lights turn on when you press the buttons on the remote.
  2. Your remote is compatible with the receiver you’re having an issue with (see below).
  3. Your remote is programmed to work with your receiver.
  4. The menu appears on your TV when you press the Bell button and then the Menu button on the remote.

Remote compatibility

MXv3 remote

Compatible receivers

HD receiver

Wired HD VIP2202

Wireless receiver

Wireless HD VIP2502

 

Bluetooth Slim

Compatible receivers

4K receiver

4K WHPVR ViP5662

 

Universal remote

Compatible receivers

HD receiver

Wired HD VIP2202

Wireless receiver

Wireless HD VIP2502

4K receiver

4K WHPVR ViP5662

If you’re still unable to use your remote and it’s covered by the 1-year warranty, please contact us. If the warranty has expired, you can purchase a replacement.

I’m unable to control the volume on my TV with my remote
I’m unable to control another device with my remote
I want to use the Fibe TV app as a remote to control my receiver
I'm unable to control my receiver with my remote

Before you begin troubleshooting, make sure that the batteries haven't run out and that there are no obstructions between your remote and the receiver.

Make sure that:

  1. The LED lights turn on when you press the buttons on the remote.
  2. Your remote is compatible with the receiver you’re having an issue with (see below).
  3. Your remote is programmed to work with your receiver.
  4. The menu appears on your TV when you press the Bell button and then the Menu button on the remote.

Remote compatibility

MXv3 remote

Compatible receivers

HD receiver

Wired HD VIP2202

Wireless receiver

Wireless HD VIP2502

 

Bluetooth Slim

Compatible receivers

4K receiver

4K WHPVR ViP5662

 

Universal remote

Compatible receivers

HD receiver

Wired HD VIP2202

Wireless receiver

Wireless HD VIP2502

4K receiver

4K WHPVR ViP5662

If you’re still unable to use your remote and it’s covered by the 1-year warranty, please contact us. If the warranty has expired, you can purchase a replacement.


I’m unable to control the volume on my TV with my remote

Before you begin troubleshooting, make sure that the batteries haven’t run out and that there are no obstructions between your remote and the TV.

  1. Make sure that the LED lights turn on when you press the buttons on the remote.
  2. Clear the remote programming commands and then reprogram the remote to work with the TV.

How to clear programming and program your remote

MXv3 remote Bluetooth Slim Universal remote
Clear commands How to clear commands on my Bell Fibe TV remote Press 7 and 9 simultaneously for three seconds. The Fibe light on the remote will flash four times. Refer to the manufacturer’s user guide or support site for instructions.
Programming How to program my Bell Fibe TV remote How to program my Bell Fibe TV Bluetooth remote Using a learning universal remote
MXv3 remote

Clear commands
How to clear commands on my Bell Fibe TV remote

Programming
How to program my Bell Fibe TV remote

 
Bluetooth Slim

Clear commands
Press 7 and 9 simultaneously for three seconds. The Fibe light on the remote will flash four times.

Programming
How to program my Bell Fibe TV Bluetooth remote

 
Universal remote

Clear commands
Refer to the manufacturer’s user guide or support site for instructions.

Programming
Using a learning universal remote

If you’re still unable to use your remote and it’s covered by the 1-year warranty, please contact us. If the warranty has expired, you can purchase a replacement.


I’m unable to control another device with my remote

Before you begin troubleshooting, make sure that the batteries haven’t run out and that there are no obstructions between your remote and the problematic device.

  1. Make sure that the LED lights turn on when you press the buttons on the remote.
  2. Make sure that your remote is compatible with the device you’re having an issue with (see below).
  3. Clear the remote programming commands and then reprogram the remote to work with the device.

Compatibility and programming

MXV3 remote
MXv3/ MXv4
Nova remote
Nova
Slim remote
Slim
Blutooth Slim remote
Bluetooth Slim
Universal remote
Universal (3rd party)

Compatibility

Bell receiver  2  2  2  1
TV
Audio system
Other devices
Clear commands How to clear commands on my Bell Fibe TV remote Press 7 and 9 simultaneously for three seconds. The Fibe light on the remote will flash four times. Refer to the manufacturer’s user guide or support site for instructions.
Programming How to program my Bell Fibe TV remote How to program my Bell Fibe TV Bluetooth remote Using a learning universal remote
  1. The Bluetooth Slim remote will only operate the 4K Whole Home PVR
  2. Will not operate the 4K Whole Home PVR
MXV3 remote
MXv3/ MXv4
Nova remote
Nova
Slim remote
Slim
 2
Bell receiver
 2
 2
 
TV
 
 
Audio system
 
 
Other devices
 
  1. The Bluetooth Slim remote will only operate the 4K Whole Home PVR
  2. Will not operate the 4K Whole Home PVR

Clear commands
How to clear commands on my Bell Fibe TV remote

Programming
How to program my Bell Fibe TV remote

 
Bluetooth Slim remote
Bluetooth Slim
Bell receiver
 1
TV
Audio system
Other devices
  1. The Bluetooth Slim remote will only operate the 4K Whole Home PVR

Clear commands
Press 7 and 9 simultaneously for three seconds. The Fibe light on the remote will flash four times.

Programming
How to program my Bell Fibe TV Bluetooth remote

 
Universal remote
Universal (3rd party)
Bell receiver
TV
Audio system
Other devices

Clear commands
Refer to the manufacturer’s user guide or support site for instructions.

Programming
Using a learning universal remote

 

If you’re still unable to use your remote and it’s covered by the 1-year warranty, please contact us. If the warranty has expired, you can purchase a replacement.


I want to use the Fibe TV app as a remote to control my receiver
Fibe TV App Store Google Play

If you’re still unable to use your remote and it’s covered by the 1-year warranty, please contact us. If the warranty has expired, you can purchase a replacement.

To use the Fibe TV app to control your receiver, you must be a Fibe TV customer, have a compatible device and be connected to your Bell home Wi-Fi.

Follow these instructions to set up the app to control your receiver.

  1. Install the application on a compatible device.
  2. Follow How to pair a receiver in the Fibe TV app.
  3. Follow How to use the Fibe TV app to control your receiver.

Note: This feature is not currently not available to Bell Satellite TV customers.

Fibe TV App Store Google Play


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