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Fibe TV is frozen or pixellated

Slim

Steps to follow: 5

1.
Unplug the power cable on the back of the modem.

Unplug the power cable on the back of the modem.Unplug the power cable on the back of the modem.Unplug the power cable on the back of the modem.Unplug the power cable on the back of the modem.

If your issue is not resolved, or occurs frequently, please contact us.

2.
Wait 10 seconds.

Wait 10 seconds.

If your issue is not resolved, or occurs frequently, please contact us.

3.
Reinsert the cable.

Reinsert the cable.

If your issue is not resolved, or occurs frequently, please contact us.

4.
Wait approximately 5 minutes for the modem to complete the rebooting process.

Wait approximately 5 minutes for the modem to complete the rebooting process.

If your issue is not resolved, or occurs frequently, please contact us.

5.
Once the modem has restarted, check to see if your signal has returned.

Once the modem has restarted, check to see if your signal has returned.Once the modem has restarted, check to see if your signal has returned.

If your issue is not resolved, or occurs frequently, please contact us.