Skip to main content
Fibe TV
Log in
Your current region:   Ontario
Select your province or territory below:
Close province setting

Setting up the Bell MTS wireless Set-top box VIP 2502

This service is only available to MTS customers in Manitoba. To find support for your region, please select your province.

The following steps will prepare you for the installation of your new wireless set-top box VIP 2502:

  1. Connect the HDMI cable or component cables to your new wireless set-top box VIP 2502 and TV.
    • If you are replacing an old set-top box, connect the cables from the old set-top box to the corresponding connections on your wireless set-top box VIP 2502.
    • Wireless set-top boxes do not require a coaxial or Ethernet cable.
    • If you have a USB device for your RF remote, ensure to plug it in to the your new wireless set-top box VIP 2502
  2. Plug in your power adapter into your new wirless set-top box VIP 2502 and connect the power adapter to a power outlet.
    • Only use the power adapter that came with your new wireless set-up box VIP 2502.
  3. The lights on the front of the set-top box will flash briefly then go out for around one to two minutes.
You are now ready to complete the rest of the installation process.

Once you have completed the initial steps follow the steps corresponding to your internet hardware situation:

VAP2500 exists in home (no Home Hub 3000/Giga Hub)

  1. Turn on your TV and wait for the Connect prompt to appear on the TV. Do not press OK at this point. If you don't see the "Connect" prompt appear on the TV, ensure you TV, ensure your TV is set to the correct input (e.g. HDMI 1/HDMI 2/Video 1, etc.).
  2. Press and hold the WPS button on VAP2500 for two seconds or until WPS LED flashes green. WPS LED will flash green for two minutes.
    Example of were to find the WPS button on the VAP2500
    Images may not be exactly as shown.
  3. Within two minutes, go back to your set-top box and press OK on the front of your wireless set-top box VIP 2502.
  4. The set-top box will connect to the VAP2500 and restart. You will see a Fibe TV logo on your TV and a green Wi-Fi signal light on your set-top box when it is ready for use. Press SELECT or OK to watch TV.

For Home Hub 3000

  1. Turn on your TV and wait for the Connect prompt to appear on the TV. Do not press OK at this point. If you don't see the "Connect" prompt appear on the TV, ensure you TV, ensure your TV is set to the correct input (e.g. HDMI 1/HDMI 2/Video 1, etc.).
  2. Press and hold the WPS button on the Home Hub 3000 to say Hold to Connect TV receiver on the OLED screen, continue to hold the button, a five minute timer will appear and the OLED will say TV Receiver.
    Example of were to find the WPS button on the Home Hub 3000
    Images may not be exactly as shown.
  3. Within the alloted time, go back to your new wireless set-top box VIP 2502 and press OK.
  4. The set-top box will connect to the HomeHub 3000 and restart. You will see a Fibe TV logo on your TV, and a green Wi-Fi signal light on your set-top box when it is ready for use. Press SELECT or OK to watch TV.

For Giga Hub

  1. Turn on your TV and wait for the Connect prompt to appear on the TV. Do not press OK at this point. If you don't see the "Connect" prompt appear on the TV, ensure you TV, ensure your TV is set to the correct input (e.g. HDMI 1/HDMI 2/Video 1, etc.).
  2. Press the OK button on the Giga Hub. Use the down arrow button until Connect Fibe TV receiver is highlighted on the LED screen.
    Example of were to find the Giga Hub buttons
    Images may not be exactly as shown.
  3. Press the OK button on the Giga Hub. A five minute timer will appear

    Note:

    Pressing the OK button again will cancel the pairing process.

  4. Within the alloted time, go back to your new wireless set-top box VIP 2502 and press OK.
  5. The set-top box will connect to the Giga Hub and restart. You will see a Fibe TV logo on your TV, and a green Wi-Fi signal light on your set-top box when it is ready for use. Press SELECT or OK to watch TV.

General steps to maintain your Bell MTS Set-Top Box

Arris VIP2502 reference guide (PDF 801KB)

Front Panel Lights/Function

Image of the front of the Arris VIP2502 with buttons labelled
Key Item Function
1 POWER Switch Press quickly to turn the set-top box on or off.
Press and hold for 10 seconds to perform a full restart.
2 USB USB 2.0 port (Not compatible with Bell MTS service).
3 SIGNAL Indicates signal quality.
4 LINK Green: Connected to the Bell MTS TV network.
5 HD Blue: Set-top box is receiving an HD signal.
6 RECORD Red: PVR is recording one or more shows.
7 MENU Displays the on-screen menu.
8 UP/DOWN/LEFT/RIGHT/OK Arrows allow you to navigate the menu.
OK selects/accepts channel and menu options.

Rear Panel Function

Image of the back of the Arris VIP2502 with I/O labelled
Key Item Function
1 OPTICAL S/PDIF output. High-quality digital audio output (to a digital home theatre receiver).
2 NETWORK Ethernet 10/100 Base-T RJ-45 port.
3 Y PB PR RCA-type component video outputs to an HD-TV or home theatre receiver. It carries video only; you must also connect to the TV or home theatre receiver for audio.
4 VIDEO OUT RCA-type, standard-quality video output (to a TV, VCR, DVD recorder, or other device). It carries video only, you must also connect to the TV or home theatre receiver for audio.
5 AUDIO OUT L & R Stereo audio outputs (Left and right RCA-type).
6 HDMI High-Definition output. Connects to an HD-TV or home theatre receiver with an HDMI input.
7 POWER DC power adapter connector.

Finding the MAC Address

You can find the MAC address on a sticker on the bottom of the unit.

Image of where the MAC address can be found