Your final bill will arrive within 40 days after cancellation. Your final bill may include the following items:
- Final regular monthly charges:
If your service is cancelled (by you or by Bell) in the middle of a billing period, you will receive a prorated refund for monthly fees billed at the beginning of the billing period that apply to the period after the cancellation of your services.
- Early cancellation fees (if applicable):
If you are cancelling your Bell services and you are still within the contract period, you may be subject to early cancellation fees. The amount depends on the service, and will be added to your final bill. For details, please refer to Bell Terms of Service (PDF 413 KB).
If you are currently renting equipment such as TV receivers or modems, you will need to return these to Bell.
Note: Do not return your rented equipment to a Bell store.
After your service is cancelled, return instructions will be sent to you by mail within 10 business days. The letter will include a prepaid shipping label for free returns. If you wish to return your equipment prior to receiving the shipping label or if the label does not arrive within 10 business days, visit bell.ca/equipmentreturn.
If you don’t return the equipment, or return it damaged, Bell may charge you an equipment non-return fee. This can range from $75 to $599.
If you have questions about your bill or account, please contact us.
If cancelling your Bell Internet service: your Bell email address can no longer be used/accessed and all emails will be lost.
If switching from Bell Internet to Bell Mobile Internet: you can transfer your Bell email to your new account. Please request the transfer when cancelling Bell Internet.