The fastest way to restore your service is to make an immediate payment with your credit card or a prepaid credit card online or on your mobile phone / smartphone.
You can also make a payment over the phone. Contact us to learn more .
If your payment brings you below your credit limit, your service will be restored within 30 minutes of us receiving it. If you have a phone with a SIM card, you will need to turn the phone off then on again to restore service. You will receive a text message confirming your phone is ready to use.
I don't have a credit card. What other payment options are available?
| Payment Method | Processing Time |
|---|---|
| Online/Telephone banking | 2-5 business days |
| Western Union | 2-5 business days |
| Western Union Quick Collect | Same day if paid Monday to Friday between 9 a.m. and 5 p.m. E T |
| Other providers | 2-5 business days |
| Cheque | Up to 10 business days |
Please note that your account will only be restored after payment is received and if the amount is enough to bring your balance below your credit limit.
For more information, please see the payment processing times for different payment methods.