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What is the Samsung SmartThings Tracker and how do I use it?

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is the Samsung SmartThings Tracker?

The Samsung SmartThings Tracker is a small, data-only device that runs on Canada’s best national network where there is LTE-M coverage. It allows its users to find what matters most and is exclusive to Bell. 

Key features:

  • Get real-time and on-demand location tracking
  • Create custom zones that will alert you when your tracker enters or leaves that area
  • Share the location of your tracker in real time with the click of a button
  • Durable and water-resistant, making it ideal for indoor or outdoor situations

During the initial setup, the tracker must be paired with one mobile device. Then, using the SmartThings app, you can link up to 19 additional mobile devices for monitoring the same tracker.

Up to 200 Samsung SmartThings Trackers can be connected to one account.

How do I use my Samsung SmartThings Tracker?
Samsung SmartThings Tracker FAQs
What is the Samsung SmartThings Tracker?

The Samsung SmartThings Tracker is a small, data-only device that runs on Canada’s best national network where there is LTE-M coverage. It allows its users to find what matters most and is exclusive to Bell. 

Key features:

  • Get real-time and on-demand location tracking
  • Create custom zones that will alert you when your tracker enters or leaves that area
  • Share the location of your tracker in real time with the click of a button
  • Durable and water-resistant, making it ideal for indoor or outdoor situations

During the initial setup, the tracker must be paired with one mobile device. Then, using the SmartThings app, you can link up to 19 additional mobile devices for monitoring the same tracker.

Up to 200 Samsung SmartThings Trackers can be connected to one account.


How do I use my Samsung SmartThings Tracker?

Setting up my Tracker

See the Quick Start Guide for setup instructions.

Inviting someone to monitor my Tracker

  1. Launch the SmartThings app.
  2. Select the menu icon (three lines) at the top-left of the app homepage.
  3. Select Members.
  4. Select Add member.
  5. There are two options available:
    1. Invite a nearby person using the QR code.
    2. Invite someone using a Samsung account.

Sending a report on my Tracker’s location

You can send a location report to the SmartThings app from your tracker by pressing the power button twice. This will send an alert to all members connected to that tracker.

Maximizing my Tracker’s battery life

The battery of the Samsung SmartThings Tracker can generally last about a week on a single charge. You can optimize its battery life by enabling power saving mode, which will turn the tracker off during periods of inactivity. When power saving mode is enabled, the tracker will pause location updates. It will also pause location updates when it does not sense motion or it is not used for approximately 30 minutes.

To activate power saving mode in the SmartThings app:

  1. Select the tracker.
  2. Select the three dots at the top-right corner.
  3. Select Settings.
  4. Select Power saving mode.
  5. Toggle power saving mode from OFF to ON.
  6. Configure the days/times to enable power saving mode.
  7. Select Done.

Unpairing my Tracker from the app

  1. Launch the SmartThings app.
  2. Select the menu icon (three lines) at the top-left of the app homepage.
  3. Select Devices.
  4. Select the three dots at the top-right corner.
  5. Select Edit.
  6. Select the minus button beside the tracker you’d like to remove.
  7. Select Delete.


Samsung SmartThings Tracker FAQs
  1. Do I need a Samsung mobile device to use a Samsung SmartThings Tracker?


  2. No, you do not. As long as your mobile device supports Android 5 (Lollipop) and above or iOS 10 and above, you can use the Samsung SmartThings Tracker. All that is required is to download the SmartThings app from Galaxy Apps, Play Store or App Store, and connect the tracker to your mobile device.


  3. Do I need to be connected to Wi-Fi or Bluetooth for my Samsung SmartThings Tracker to work?


  4. Bluetooth is only needed for the initial setup. Once the tracker is set up, it is powered by the LTE-M network, meaning Bluetooth and Wi-Fi are not required. Although the LTE-M network is part of the LTE network, there may be some areas where service is limited (for example, underground parking garages or inside of buildings with no LTE signal). This service is also currently not available in Manitoba and Saskatchewan. See our coverage map.


  5. Do I need a monthly plan for my Samsung SmartThings Tracker to work?


  6. Yes, a Connected Tracker plan is required. If you deactivate your plan, you have 90 days to reactivate it. Please note: if you do not reactivate within 90 days, your tracker will become inactive indefinitely.


  7. What do the different colour lights on my Samsung SmartThings Tracker mean?

  8. In the SmartThings app:

    1. Select the tracker.
    2. Select the three dots at the top-right corner.
    3. Select How to use.
    4. Scroll down for information.


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