Contact customer service to speak with a technical support representative who will be able to determine whether your receiver is defective or not. Should your receiver need to be replaced, our representative will let you know if your equipment is under warranty and if charges apply.
Depending on your location, you could receive your replacement equipment within five business days. When you receive your replacement, follow the enclosed instructions to return your existing equipment back to us within 30 days.
Please note it can take 7-10 days from the time you sent your package for items to arrive at our warehouse and to be processed. If you were billed equipment non-return fees, it can take 1-2 bill cycles for the return to be credited and to appear on your bill.
If you haven't returned your equipment, please print a return shipping label.