Skip to main content
Personal
Small Business
Medium & Large Business
Bell for Better
Bell email
Bell Stores

Bell Stores

Filter store by
Find stores
  • Find a store
  • Book an appointment
ON
FR
Fibe TV
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Our network
        • Devices
        • Bring your own device
        • Plans
        • Prepaid
        • Accessories
        • Connected things
        • Promotions
        • Travel
    • Internet
      • Internet

        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet

        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles
        • Popular bundles
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app

        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Equipment
      • What's on

        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone
        • Packages
        • Long distance
        • Features
    • Promotions
    • Mobility

      • Why Bell
      • Our network
      • Devices
      • Bring your own device
      • Plans
      • Prepaid
      • Accessories
      • Connected things
      • Promotions
      • Travel
    • Internet

      • Internet
        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet
        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles

      • Popular bundles
      • Build your own
      • Promotions
    • TV

      • Fibe TV
        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app
        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV
        • Why Bell
        • Packages
        • Equipment
        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone

      • Packages
      • Long distance
      • Features
    • Promotions

  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app

        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Troubleshooting tools and help
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
        • Troubleshooting tools and help
    • Smart Home
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility

      • Bell Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app
        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Troubleshooting tools and help
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
      • Troubleshooting tools and help
    • Smart Home

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small business services

    • Medium & Large Business

Home
Search bell.ca
Shopping cart 0
Your shopping cart is empty
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Our network
        • Devices
        • Bring your own device
        • Plans
        • Prepaid
        • Accessories
        • Connected things
        • Promotions
        • Travel
    • Internet
      • Internet

        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet

        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles
        • Popular bundles
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app

        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Equipment
      • What's on

        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone
        • Packages
        • Long distance
        • Features
    • Promotions
    • Mobility

      • Why Bell
      • Our network
      • Devices
      • Bring your own device
      • Plans
      • Prepaid
      • Accessories
      • Connected things
      • Promotions
      • Travel
    • Internet

      • Internet
        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet
        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles

      • Popular bundles
      • Build your own
      • Promotions
    • TV

      • Fibe TV
        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app
        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV
        • Why Bell
        • Packages
        • Equipment
        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone

      • Packages
      • Long distance
      • Features
    • Promotions

  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app

        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Troubleshooting tools and help
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
        • Troubleshooting tools and help
    • Smart Home
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility

      • Bell Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app
        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Troubleshooting tools and help
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
      • Troubleshooting tools and help
    • Smart Home

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small business services

    • Medium & Large Business

  • Log in / Register
  • 0 Cart
  • Bell email
  • FR
Dictate your search

Fibe TV

  • Overview
  • Receivers & remotes
  • Channels and programming
  • Pay-per-view
  • Self-serve options
  • Troubleshooting tools and help
change selected close
Your current region: Ontario
Change
change selected close
Your current region: Ontario Change
Select a region:

Need help?

  • Call us at 1 866 797-8686
  • Other ways to contact us

I can’t watch TV and see the Bell Fibe logo on my screen

Steps to follow: 6

  • If your TV displays a red "X" or if the Fibe TV screen appears for longer than 15 minutes and the Wi-Fi LED is red, reset the receiver by holding down the power button on your Wireless Receiver for five seconds.
  • Once you see the connection instructions appear on the TV, go to the Wireless Receiver Transmitter and confirm that it is powered on and connected to the Fibe modem via an Ethernet cable.
  • On the front of the Wireless Receiver Transmitter, confirm that the Wi-Fi LED is either solid green or flashing green.
  • Press the WPS button on the Wireless Receiver Transmitter. The bottom green LED will begin to flash.
  • Within 2 minutes, go back to the Wireless Receiver and press the OK button.
  • The pairing process can take several minutes, during which different icons will appear on the TV. When the pairing is complete, the receiver's Wi-Fi and LINK LED lights will turn green and you'll be able to watch TV.

1. If your TV displays a red "X" or if the Fibe TV screen appears for longer than 15 minutes and the Wi-Fi LED is red, reset the receiver by holding down the power button on your Wireless Receiver for five seconds.


Images may not be exactly as shown.

If your Wireless Receiver isn't paired with your Wireless Receiver Transmitter, your TV will display a red "X" or the Fibe TV screen will appear for longer than 15 minutes and the Wi-Fi LED will be red. To watch Fibe TV you need to pair your equipment by following the steps on the left.

If the problem persists, please Contact us for help.

2. Once you see the connection instructions appear on the TV, go to the Wireless Receiver Transmitter and confirm that it is powered on and connected to the Fibe modem via an Ethernet cable.


Images may not be exactly as shown.

If your Wireless Receiver isn't paired with your Wireless Receiver Transmitter, your TV will display a red "X" or the Fibe TV screen will appear for longer than 15 minutes and the Wi-Fi LED will be red. To watch Fibe TV you need to pair your equipment by following the steps on the left.

If the problem persists, please Contact us for help.

3. On the front of the Wireless Receiver Transmitter, confirm that the Wi-Fi LED is either solid green or flashing green.


Images may not be exactly as shown.

If your Wireless Receiver isn't paired with your Wireless Receiver Transmitter, your TV will display a red "X" or the Fibe TV screen will appear for longer than 15 minutes and the Wi-Fi LED will be red. To watch Fibe TV you need to pair your equipment by following the steps on the left.

If the problem persists, please Contact us for help.

4. Press the WPS button on the Wireless Receiver Transmitter. The bottom green LED will begin to flash.


Images may not be exactly as shown.

If your Wireless Receiver isn't paired with your Wireless Receiver Transmitter, your TV will display a red "X" or the Fibe TV screen will appear for longer than 15 minutes and the Wi-Fi LED will be red. To watch Fibe TV you need to pair your equipment by following the steps on the left.

If the problem persists, please Contact us for help.

5. Within 2 minutes, go back to the Wireless Receiver and press the OK button.


Images may not be exactly as shown.

If your Wireless Receiver isn't paired with your Wireless Receiver Transmitter, your TV will display a red "X" or the Fibe TV screen will appear for longer than 15 minutes and the Wi-Fi LED will be red. To watch Fibe TV you need to pair your equipment by following the steps on the left.

If the problem persists, please Contact us for help.

6. The pairing process can take several minutes, during which different icons will appear on the TV. When the pairing is complete, the receiver's Wi-Fi and LINK LED lights will turn green and you'll be able to watch TV.


Images may not be exactly as shown.

If your Wireless Receiver isn't paired with your Wireless Receiver Transmitter, your TV will display a red "X" or the Fibe TV screen will appear for longer than 15 minutes and the Wi-Fi LED will be red. To watch Fibe TV you need to pair your equipment by following the steps on the left.

If the problem persists, please Contact us for help.

Was this article useful?

In our ongoing efforts to improve our support section, your opinion is invaluable. Please let us know what we did well or what we can improve about this article.

If you require assistance, please Contact us

250  characters left.

Submit
 

Related articles

Recently viewed articles

Back to main content

About us

  • About Bell Canada
  • Bell Let’s Talk
  • Bell for Better
  • Jobs@Bell
  • Bell Media

Customer resources

  • Return policy
  • Privacy
  • Security
  • Legal and regulatory
  • Internet Code
  • Wireless Code
  • Community forum
  • Track my order

About us

  • About Bell Canada
  • Bell Let’s Talk
  • Bell for Better
  • Jobs@Bell
  • Bell Media

Customer resources

  • Return policy
  • Privacy
  • Security
  • Legal and regulatory
  • Internet Code
  • Wireless Code
  • Community forum
  • Track my order

Get in touch

  • Contact us
  • Find a store
  • Book an appointment

Accessibility centre

© Bell Canada, 2022. All rights reserved.

Site feedback Site map

Email to a friend

Where to find my account number?

One Bill

Mobility Bill

Select a TV service

  • Fibe TV
  • Fibe TV app
  • Satellite TV